Health & Wellness
Effective Date: March 26, 2013
Revision Date: September 2, 2019
Table of Contents:
I. Notice of Privacy Practices
II. Patient Bill of Rights
III. Customer Concerns
IV. Medicare DMEPOS Supplier Standards
V. Warranty Information
I. Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
This Notice of Privacy Practices describes the privacy practices of: Walmart Health & Wellness operations, Sam’s Club Health & Wellness operations, and the health care practices and partner providers in Walmart Health, including the Walmart Health medical, dental, optometry, and behavioral health practices, which have formed and participate in an organized health care arrangement. This Notice applies to all facilities and service delivery sites of those health care providers, such as the Walmart and Sam’s Club locations where Walmart Health practices and partner providers operate, and Walmart or Sam’s Club pharmacy, vision center, optical, and clinic locations. We understand that your medical information is personal and we are committed to protecting it. We are required by law to maintain the privacy of your protected health information (“PHI”), to give you this Notice of our legal duties and privacy practices concerning your PHI, and to report to you any security breach involving your unsecured PHI. We must follow the terms of the current Notice.
Uses and Disclosures of PHI That Do Not Require Your Authorization
1. For Treatment. We may use your PHI for treatment purposes such as dispensing prescriptions and providing medication therapy management services. We may disclose your PHI to treating physicians, providers, pharmacies, ophthalmic providers, and other health care providers who are involved in your health care or treatment.
2. For Payment. We may use and disclose your PHI so that we and other covered entities or health care providers can bill and collect payment from you, your insurance company, or a third party. This may include conducting insurance eligibility checks with state Medicaid, Medicare, or other health plans, determining enrollment status, and providing PHI to entities that help us submit bills and collect amounts owed.
3. For Health Care Operations. We may use and disclose your PHI for our health care operations and the health care operations of other covered entities with which you have or had a relationship. Health care operations may include activities necessary to provide health care services and ensure you receive quality customer service.
4. For Our Collective Health Care Operations. Each of the covered entity health care providers that participate in our organized health care arrangement (described above) may share PHI with each other to carry out health care operations relating to the organized health care arrangement. Specifically, Walmart Health practices and partner providers may share PHI with each other, and with Walmart or Sam’s Club Health & Wellness, for this purpose.
5. To Communicate with You about Health-Related Products and Services. We may use or disclose your PHI to communicate with you regarding your care and related matters. For example, we may use or disclose your PHI to provide appointment reminders, advise you of available preventative care, provide medication therapy management services, or inform you about alternative treatments or care settings.
6. To Individuals Involved in Your Care or Payment for Your Care. We may disclose your PHI to a family member, other relative, friend, or other individual identified by you, who is involved in your medical care or payment for your care, provided you agree to this disclosure, you had an opportunity to object and did not do so, or we infer from the circumstances in our professional judgment that the disclosure is appropriate.
7. As Required by Law. We will disclose your PHI when required to do so by federal, state, or local law.
8. To Avert a Serious Threat to Health or Safety. We may use or disclose your PHI when necessary to prevent or lessen a serious threat to any person or the public.
9. For Health Oversight Activities. We may disclose PHI to a health oversight agency for activities authorized by law such as audits, inspections, and licensure or other activities necessary for oversight of the health care system, benefits programs, and civil rights.
10. For Public Health and Safety. We may disclose your PHI to government authorities for public health and safety activities such as preventing or controlling disease, injuries, or disabilities, reporting abuse, neglect, or domestic violence, and reporting recalls or adverse reactions to medications.
11. For Lawsuits and Disputes. We may disclose your PHI in response to a court or administrative order, or in response to a subpoena, discovery request, or other lawful process if efforts have been made to tell you about the request or to obtain a protective order.
12. Law Enforcement. We may disclose PHI to a law enforcement official for certain law enforcement purposes, such as reporting crime on our premises or responding to legitimate law enforcement inquiries.
13. For Specialized Government Functions. We may disclose your PHI: (1) if you are a member of the armed forces, as required by military command authorities; (2) if you are an inmate or in custody, to a correctional institution or law enforcement official; (3) in response to a request from law enforcement, under certain conditions; (4) for national security reasons authorized by law; (5) to authorized federal officials to protect the President, other authorized persons, or foreign heads of state.
14. For Workers’ Compensation. We may disclose your PHI for workers’ compensation or similar programs.
15. For Organ and Tissue Donation. We may also disclose your PHI to organ procurement or similar organizations for purposes of donation or transplant.
16. For Coroners and Funeral Directors. We may disclose PHI to a funeral home director, coroner, or medical examiner consistent with applicable law to enable them to carry out their duties.
17. For Personal Representatives. We may disclose your PHI to a person legally authorized to act on your behalf, such as a parent, legal guardian, or administrator or executor of your estate.
18. For Proof of Immunization. We may provide proof of immunization to a school about a student or prospective student, as required by law, if authorized by the parent/guardian, emancipated minor, or other authorized individual as applicable.
Uses and Disclosures of PHI That Require Your Authorization
1. Sale of PHI. We will not use or disclose your PHI in exchange for direct or indirect remuneration unless you authorize us to do so, or as permitted by HIPAA.
2. Psychotherapy Notes. Except in limited circumstances, we may not use or disclose notes recorded by a mental health professional documenting your conversation during a counseling session without your authorization.
3. Marketing. With your authorization, we may use or disclose your PHI for marketing purposes.
4. Research Purposes. We may use or disclose PHI for research purposes with your authorization, or without authorization under limited circumstances such as with a waiver from an institutional review board. Except as described in this Notice, we will not use or disclose your PHI without your authorization. You may cancel your authorization in writing at any time, which will stop further use or disclosure for purposes covered by your authorization, except when we have already acted on your permission. We must also follow any law that is stricter than HIPAA.
You Have the Following Rights with Respect to Your PHI
1. You may request restrictions on the use or disclosure of your PHI for treatment, payment or health care operations, or our disclosure of your PHI to someone involved in your care or payment for your care, like a family member or friend. We are not required to agree. If we agree, we will comply with your request except in certain emergency situations or as required by law.
2. You may request restrictions on certain disclosure of your PHI to your health plan for purposes of carrying out payment or health care operations regarding services paid for in full (out of pocket).
3. You may inspect and receive a paper or electronic copy of your medical records, if readily producible. Usually, this includes prescription and billing records. We may charge you for reasonable costs of responding to your request. We may deny your request, in which case you may request a review of the denial.
4. You may request we amend certain PHI if it is incorrect or incomplete. You must provide a reason to supports your request. We may deny your request if the PHI is accurate and complete or is not part of the PHI kept by or for the relevant provider in our organized health care arrangement. If we deny your request, you have the right to submit a statement of disagreement. Your request will become part of your medical record, to be included when we make a disclosure of the item or statement you believe to be incomplete or incorrect.
5. You may request an accounting of disclosures of your PHI. This is a list of disclosures made of your PHI, other than for treatment, payment or health care operations, and other exceptions allowed by law. Your request must specify a time period, which may not be longer than six years from the date of the request.
6. You may request we contact you in a certain way or at a certain location. For example, you may request we contact you only at work or at a different residence or post office box. Your written request must state how or where you wish to be contacted. We will grant reasonable requests. If you would like to exercise any of these rights, contact the Walmart or Sam’s Club location that provided your services to get the appropriate form, or submit a written request to HIPAA Compliance, Walmart Inc., 2608 SE J Street, Mailstop 0230, Bentonville, AR. 72716-0230. You may obtain a paper copy of this Notice from your Walmart or Sam’s Club or online at: https://corporate.walmart.com/privacy-security/notices/.
Changes to This Notice of Privacy Practices
We reserve the right to change this Notice and to make the revised Notice effective for PHI we already maintain or receive in the future. We will post a copy of the current Notice. If we change our Notice, you may obtain a copy of the revised Notice upon request or online at: https://corporate.walmart.com/privacy-security/notices/.
For More Information or to Report a Problem
If you have questions about this Notice, contact HIPAA Compliance, Walmart Inc., 2608 SE J Street, Mailstop 0230, Bentonville, AR. 72716-0230 or phone (800) WAL-MART. If you believe your privacy rights have been violated, you may file a written complaint, and there will be no retaliation, with our HIPAA Compliance Officer at the above address, or with the Secretary of the Dept. of Health and Human Services, Office for Civil Rights.
II. Patient Bill of Rights
Responsibilities of the Provider:
1. Be fully informed in advance about care/service to be provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the plan of care;
2. Participate in the development and periodic revision of the plan of care;
3. Refuse care or treatment after the consequences of refusing care or treatment are fully presented;
4. Be informed, both orally and in writing, in advance of care being provided, of the charges, including payment for care/service expected from third parties and any charges for which the client/patient will be responsible;
5. Have one’s property and person treated with respect, consideration and recognition of client/patient dignity and individuality;
6. Be able to identify visiting personnel members through proper identification;
7. Be free from mistreatment, neglect, or verbal, mental, sexual and physical abuse, including injuries of unknown source, and misappropriation of client/patient property;
8. Voice grievances/complaints regarding treatment or care, lack of respect of property or recommend changes in policy, personnel or care/service without restraint, interference, coercion, discrimination or reprisal;
9. Have grievances/complaints regarding treatment or care that is (or fails to be) furnished or lack of respect of property investigated;
10. Choose a health care provider, including choosing an attending physician;
11. Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information;
12. Be advised on agency’s policies and procedures regarding the disclosure of clinical records;
13. Receive appropriate care without discrimination in accordance with physician or provider orders;
14. Be informed of any financial benefits when referred to an organization;
15. Be fully informed of one’s responsibilities;
16. Receive information about the scope of services the organization will provide and specific limitations on those services.
Responsibilities of the Patient:
1. To provide complete and accurate information concerning your present health, medication, allergies, etc., when appropriate to your care/service;
2. To be involved, as needed and as able, in developing, carrying out and modifying your home care service plan, such as properly cleaning and storing your equipment and supplies;
3. To properly clean and maintain equipment and supplies;
4. To contact us with any questions or problems concerning your equipment, supplies or service;
5. To notify your attending physician or provider when you feel ill;
6. To notify us prior to changing your place of residence or your telephone number;
7. To notify us when encountering any problem with equipment or service;
8. To notify us if your physician or other provider modifies or ceases your prescription;
III. Customer Concerns
You May Contact Us at (800) WAL-MART. Within five days of receiving a complaint you will be contacted by telephone, email, fax or letter that we have received your complaint. Within 14 calendar days we will provide a written notification of the results of your inquiry and the resolution. You may call (800) WAL-MART if you have a concern regarding fraud and abuse or any treatment or services provided by our organization or you may contact Accreditation Commission for Health Care (ACHC) at (919)785-1214 or (855) 937-2242 if your complaint is not resolved. You can also call the Office of Inspector General at 1-(800) 447-8477.
IV. Medicare DMEPOS Supplier Standards
The products and/or services provided to you by Wal-Mart Stores, Inc. are subject to the supplier standards contained in the Federal regulations shown at 42 Code of Federal Regulations Section 424.57(c). These standards concern business professional and operational matters (e.g. honoring warranties and hours of operation). The full text of these standards can be obtained at www.ecfr.gov. Upon request we will furnish you a written copy of the standards.
V. Warranty Information
Every product sold or rented by our company carries a one-year manufacturer’s warranty. We will notify all Medicare beneficiaries of the warranty coverage, honor all warranties under applicable law, repair or replace, free of charge, Medicare-covered equipment under warranty. In addition, an owner’s manual with warranty information will be provided to beneficiaries for all durable medical equipment when this manual is available.
- Credit Cards offered through Synchrony Bank
- Money Transfers, Money Orders, and Express Bill Pay offered through MoneyGram
- Walmart 2 Walmart Money Transfers offered through RIA
- Money Card offered through Green Dot
- Reloadable Prepaid Visa Cards and RushCard Live Reloadable Prepaid Cards offered by Green Dot, netSpend Visa Prepaid Debit Card offered by netSpend, and the My Vanilla Reloadable Prepaid Card offered by Bancorp
- Bill Payment offered through CheckFreePay
- Bluebird by American Express and American Express Serve
- GoBank by Green Dot Bank
- Payroll Card offered by Money Network
This Privacy Notice applies to Mobile Device Retail Installment Sale Agreements for mobile phones and devices initiated by Walmart on behalf of carriers such as AT&T and Verizon. The Privacy Notice is provided to customers at the time of sale, and is made available on this page for future reference. For additional information regarding the collection, use, disclosure and protection of your information in the course of your sales transaction, please refer to the
This Privacy Notice applies to Mobile Device Retail Installment Sale Agreements for mobile phones and devices initiated by Sam’s Club on behalf of carriers such as AT&T and Verizon. The Privacy Notice is provided to members at the time of sale, and is made available on this page for future reference. For additional information regarding the collection, use, disclosure and protection of your information in the course of your sales transaction, please refer to the
Electronic Product Codes
Walmart uses electronic product code (EPC) labels in its U.S. stores and in select international markets to make sure the products you want are available when you need them. An EPC label is a lot like a bar code. It contains information about a product and assigns a unique number to each item, allowing retailers to distinguish one item from another.
EPC helps us serve you better
We use EPC to help improve our inventory in our stores. We want to make sure the right products are on the shelves when you need them, and this technology gives us an accurate count of what is in stock in a matter of seconds. For example, in our apparel department, we use EPC to ensure we have the right styles, sizes and colors on the shelves when you want them.
Because we can manage our inventory more efficiently, EPC helps Walmart maintain our price advantage and fulfill our mission to help people save money so they can live better.
How EPC labels work
EPC is the next generation of bar codes and works through the use of radio frequency identification (RFID) – a technology that has been around since the 1940s. If you have a remote keyless entry device for your car or a toll way tag, you’re already using RFID.
EPC labels used in retail are passive, which means they don’t emit any signal on their own. The labels contain nothing more than a unique number to identify the merchandise. We use special readers that prompt the label to send its electronic product code back to the reader. Additionally, we don’t have to see the labels in order to read them as we do with bar codes. This means we can count thousands of items in seconds and know which products are out of stock.
Identify products that have EPC labels
The EPC label is typically part of the product packaging or on the price tag. It's easy to find products that use this technology. Just look for the EPC symbol.
Walmart is committed to protecting your privacy
Walmart is committed to protecting your privacy. EPC labels do not contain, collect or link to any personal information. We do not track labels after merchandise is purchased and leaves the store. After purchasing a product, you can discard the EPC label simply by removing the packaging or tag, or you can destroy the label by cutting it in half.
Walmart is a charter member of EPCglobal, an organization that champions the highest standards for the use of EPC. We have asked our suppliers to clearly display the EPCglobal symbol on every item that contains an EPC label.
If you have questions, please contact us.
About Our Ads
Some websites where we advertise belong to ad networks that use your web browsing history to choose which ads to display on their network websites; these ads include advertising for Walmart. Walmart only advertises with networks that are members of the Network Advertising Initiative (NAI). Other websites where you see our ads, such as Facebook, may use interest preferences that you have chosen on those sites, as well as registration and other information about you, to choose which ads to display to you.
How to Opt Out
To opt out of interest-based advertising from Walmart, use the following mechanisms
- Opt out using Network Advertising Initiative (NAI). To opt out of interest-based advertising on our websites or on other websites that are part of NAI networks, click here. You can choose to opt out of specific or all NAI participating companies.To opt out as broadly as possible from interest-based advertising, use the “Choose All Companies” feature. This will stop all interest based advertising from currently participating NAI companies. Visit the NAI’s website to learn more about options related to interest-based advertising.
- Opt out through website specific mechanisms. Some websites, such as Facebook, offer their own opt out methods. Please refer to the website that you are visiting for additional information. Commonly used methods include clicking on the Ad Choices icon (please see http://www.youradchoices.com/) or changing your preferences for advertising after you have logged into the website.
- Browser-based opt outs. Some internet browsers (e.g. Internet Explorer, Firefox, Chrome) offer their own opt-outs for interest-based advertising. The ad networks and ad service providers we participate with may not recognize these opt-outs. To help ensure you do not receive Walmart interest-based advertising, follow the instructions above under (1) and (2).
- Mobile opt outs. Mobile devices offer their own opt-outs for interest-based advertising. Please refer to your device settings and instructions for additional information.
- If you choose to opt out of interest-based advertising, you will continue to see ads on our websites and other sites, but they will not be based on how you browse or shop at Walmart.
- To successfully opt out, you must have cookies enabled in your web browser (see your browser’s instructions for information on cookies and how to enable them).
- Opting out only applies to your current web browser on your current computer. If you use multiple computers or multiple web browsers, you must opt out on each one.
- Once you opt out, if you delete your browser’s saved cookies, you will need to opt out again.