Our vision is "Everyone Included." By fostering a workplace culture where everyone is—and feels— included, everyone wins. Associates are happier, perform at their best and in turn, provide better service to our customers and members.
Our three key areas of focus shape our approach to improve the associate and customer experience:
Belonging Experience: Creating spaces where all associates feel valued and heard.
Inclusive Communities: Helping people and communities we serve feel included.
Governance and Measurement: Tracking and sharing our progress toward belonging for all.