We also seek opportunities to elevate the perspectives of people working in product supply chains to help enhance the relevance and effectiveness of our sustainable supply chain initiatives. Walmart has several mechanisms for workers (and anyone with relevant information) to raise concerns directly to Walmart. For example, we provide a 24/7 global helpline that is available in 29 languages. This is in addition to the globally accessible email (firstname.lastname@example.org) and website (walmartethics.com). We provide posters to suppliers to place in their facilities in the local language detailing how workers can use these mechanisms.
If we receive information alleging serious violations of our Standards by a supplier or its facilities, we open a case. Our case management and escalation criteria are informed by the International Labour Organization Fundamental Principles and Rights at Work. In FY2023, we opened over 800 cases related to more serious allegations of non-compliances with our Standards for Suppliers. While cases are opened based on higher-risk audit findings, nearly 50% of cases arise from sources other than the audit process, indicating functioning worker voice systems.
In addition to the formal mechanisms we have in place, Walmart and the Walmart Foundation also support studies and analyses that aim to improve understanding of the nature and prevalence of human rights issues in supply chains from workers' point of view. Examples include funding IJM to conduct a study on migrant labor in Thai seafood industry; an IOM study on migrant labor in Thailand and Malaysia; and a Wilson Center study on wages, working conditions, and recruitment in North America. Additionally, grantees participating in the Walmart.org Market Access program generated insights into the experiences of smallholders in Central America, India, and Mexico, which Walmart.org collected and published.
Read more: People in Supply Chains, Regeneration of Natural Resources and the Human Rights