Walmart Policies and Guidelines

Find a list of Walmart's most frequently requested public policies and guidelines, including our store return policy, coupon policy and more.

Animal Welfare - Swine Assurance Position

At Walmart and Sam’s Club we are committed to providing our customers with safe, affordable, and sustainable food as well as promoting the humane treatment of animals.  We seek continuous improvement in animal welfare practices within our fresh pork supply chain.  As a result, in addition to our current programs, Walmart and Sam’s Club are launching a new tracking and audit program for our fresh pork supply. Every fresh pork supplier will be required to meet the new program requirements.

Walmart and Sam’s Club will continue to only accept fresh pork from animals raised under the standards of the National Pork Board’s (NPB’s) Pork Quality Assurance (PQA) Plus Program. Specific new tracking and audit requirements include:

  • Each fresh pork supplier must have on-farm video monitoring for sow farms and will be subject to unannounced animal welfare video audits by an accredited and independent third-party.

-  Implementation of video monitoring on sow farms must be complete on 20% of production supplied to Walmart and Sam’s Club on sow farms by the end of 2014, with another 20% of production added each year for the next 4 years. This will result in 100% coverage by the end of 2018.
-  Until all farms have video monitoring, an accredited and independent third-party will conduct annual on-site audits on farms without the technology. Farms will be given 72 hours notice. 

  • Each fresh pork supplier must implement an internal annual animal welfare audit for all farms that includes a grading system and corrective action tracking. This must occur at all farms.

-  These audits must be done by PQA Plus-certified personnel and must include annual audits and probable abuse audits.
-  These audits will be done with 72 hours notice.
-  The supplier must retain records on the audit results, including the grade, corrective actions and PQA Plus certification number.

  • Each supplier must make the documentation and results of the tracking and audit program available to Walmart as requested, but not less than twice annually. 

-  Walmart and Sam’s Club will work with suppliers to determine an acceptable level of required performance after a benchmark is determined based on the supplier information.
In addition, Walmart and Sam’s Club will make the following NPB PQA Plus program requirements mandatory:

  • Each supplier must not only ensure that key management personnel are PQA Plus Certified but also require each production site to ensure that key management personnel that handle pigs are PQA Plus Certified. 
  • Each site must participate in the NPB third-party verification pool.

At Walmart and Sam’s Club we value our relationships with US pork producers who are dedicated to providing the highest in quality and safety through practices that promote animal well-being. Our goal is to build more transparency and confidence in the fresh pork supply chain and in the pork industry overall through the above program.

Animal Welfare Position

Sustainable Products at Walmart and Sam’s Club | Our Pledge to Customers/Members
Our customers and members count on Walmart and Sam’s Club to deliver affordable products in a way that is sustainable for people and for the planet. To meet those needs, we work with partners all along the supply chain to improve the sustainability of products we sell. We do this while working to offer quality products, everyday low prices and putting customers in charge of their food choices by helping provide clear, accurate information about food ingredients and production.

Farm Animal Welfare
Farm animals provide an important and nutritious source of protein. There is growing public interest in how food is produced and consumers have questions about whether current practices match their values and expectations about the well-being of farm animals. Animal science plays a central role in guiding these practices, but does not always provide clear direction. Increasingly, animal welfare decisions are being considered through a combination of science and ethics.

Walmart U.S. and Sam’s Club U.S. Position
We recognize that farm animals play an important role in providing nutritious meat, dairy and eggs to our customers and members. We believe that farm animals in our supply chain should be treated humanely throughout their lives and that the welfare of farm animals should be considered in selection of all production systems, practices and technologies. Walmart U.S. and Sam’s Club U.S. are committed to continuous improvement in the welfare of farm animals in our supply chain.

First, we expect that our suppliers will not tolerate animal abuse of any kind.

Second, we support the globally-recognized “Five Freedoms1” of animal welfare as an aspiration for animal welfare in our supply chain:

  1. Freedom from Hunger and Thirst – by providing ready access to fresh water and a diet to maintain full health and vigor.
  2. Freedom from Discomfort – by providing appropriate environment including shelter and a comfortable resting area.
  3. Freedom from Pain, Injury or Disease – by ensuring prevention or rapid diagnosis and treatment.
  4. Freedom to Express Normal Behavior – by providing sufficient space, proper facilities and company of the animal’s own kind.
  5. Freedom from Fear and Distress – by ensuring conditions and treatment which avoid mental suffering.

Third, we will work with our supply chain partners to implement practices consistent with the Five Freedoms of animal welfare.
What we’re asking of our suppliers
We’re asking Walmart U.S. and Sam’s Club U.S. fresh and frozen meat, deli, dairy and egg suppliers to:

  1. Report to authorities and take appropriate disciplinary and corrective action in any cases of animal abuse.
  2. Adopt and implement the principles of the Five Freedoms in their own operations and industry producer programs, and publish a corporate policy on animal welfare.
  3. Find and implement solutions to address animal welfare concerns including, but not limited to:

a. Housing systems that lack sufficient space, enrichment or socialization (for example, sow gestation crates, hen battery cages and veal crates);b. Painful procedures where avoidable or without pain management (for example, tail docking, de-horning and castration);
c. Euthanasia or slaughter without rendering an animal insensible to pain2.

  1. Promote transparency by providing an animal welfare report to Walmart and publicly reporting against their animal welfare policy on an annual basis.   

1Five Freedoms.
Accessed May 6, 2015.
2Except where prohibited by dietary restriction.

Antibiotics in Farm Animals Position

Sustainable Products at Walmart and Sam’s Club | Our Pledge to Customers/Members
Our customers and members count on Walmart and Sam’s Club to deliver affordable products in a way that is sustainable for people and for the planet. To meet those needs, we work with partners all along the supply chain to improve the sustainability of products we sell. We do this while working to offer quality products, everyday low prices and putting customers in charge of their food choices by helping provide clear, accurate information about food ingredients and production.

Antibiotics in Agriculture
Antibiotics are used in farm animals to treat, control and prevent disease and to promote growth. In the United States, antibiotics must be approved as safe and effective by the U.S. Food and Drug Administration. Many antibiotics used in animals are also used in human medicine, and are categorized by the World Health Organization as “medically-important antimicrobials1.” Antibiotics are a critical and scarce resource and their misuse may lead to antibiotic-resistance in bacteria, making human and animal disease more difficult to treat. According to the World Health Organization, Antibiotic resistance is a serious and growing threat to global public health2.

Walmart U.S. and Sam’s Club U.S. Position
We expect our suppliers to help protect the integrity of the food we sell by complying with all federal, state and local regulatory requirements as well as Walmart food safety standards. We recognize that antibiotics are one of many critical tools used to keep animals healthy and that they should be used responsibly to preserve the effectiveness of antibiotics in human and veterinary medicine. Responsible use begins with the adoption and implementation of judicious use principles, such as those developed by the American Veterinary Medical Association. Judicious use includes disease prevention strategies, appropriate veterinary oversight, accurate record-keeping and careful review before antibiotics are used.

Furthermore, we believe that antibiotics should only be used for medical purposes (treatment, control and prevention of disease) and not for growth promotion.

Finally, antibiotics should be used transparently to build accountability and public trust in the food system. We support public reporting of antibiotic use. We also support consistency of on-pack product claims in order to ensure clarity and usefulness of information to our customers and members.

What We’re Asking of Our Suppliers
We’re asking Walmart U.S. and Sam’s Club U.S. fresh and frozen meat, seafood, deli, dairy and egg suppliers to:

1. Comply with all federal, state and local regulatory requirements as well as Walmart food safety standards.
2. Adopt and implement  American Veterinary Medical Association Judicious Use Principles of Antimicrobials3 in their own operations and in their industry producer programs, including but not limited to:
        a. Disease prevention strategies;
        b. Appropriate veterinary oversight;
        c. Accurate records of treatment and outcomes;
        d. Careful review before antibiotics are used; and
        e. Limit medical antibiotic use to ill or at-risk animals.
3. Adopt and implement U.S. Food and Drug Administration’s Voluntary Guidance for Industry #2094 (Judicious Use of Medically Important Antimicrobial Drugs) in their own operations and in their industry producer programs, including elimination of growth promotion uses of medically-important antibiotics.
4. Eliminate growth promotion uses of all antibiotics5.
5. Promote transparency by providing an antibiotics management report to Walmart and publicly reporting antibiotic use on an annual basis.

1WHO Critically Important Antimicrobials for Human Medicine.
Accessed May 6, 2015.

2WHO Media Centre. WHO’s first global report on antibiotic resistance reveals serious, worldwide threat to public health.
Accessed May 6, 2015.

3AVMA Judicious Therapeutic Use of Antimicrobials.
Accessed May 6, 2015.

4FDA Guidance for Industry #209: The Judicious Use of Medically Important Antimicrobial Drugs in Food-Producing Animals.
Accessed May 6, 2015.

5Except ionophores, consistent with European classification of ionophores as non-antibiotics.

Cage-Free Egg Supply Position

Walmart U.S. and Sam’s Club U.S. are committed to continuous improvement and aspire to achieve the globally-recognized “Five Freedoms” of animal welfare for farm animals in our supply chain. To meet this aspiration for our egg supply, we are working alongside our suppliers on a comprehensive set of welfare priorities for laying hens. Welfare issues are complex and management is needed across a number of attributes.

In an effort to provide sustainable and high quality products for our customers, we adopt the following position on eggs in our supply chain:

  1. We will require that 100% of our shell egg supply, indiscriminate of production system, be certified and fully compliant with United Egg Producers (UEP) Animal Husbandry Guidelines or equivalent standard. This includes, but is not limited to:
    a.   Only non-feed withdrawal molt methods permitted
    b.   Adherence to guidelines on beak trimming, handling and euthanasia
    c.   Requirements  for cage-free systems, as applicable, including:
              i.      An enriched environment including nests, perches and litter
              ii.      Minimum space of 1.0 square foot per hen
    d.  Annual third party audit to be conducted by USDA/AMS or Validus (as approved by UEP)
  2. By 2025, our goal is to transition to a 100% cage-free egg supply chain, subject to regulatory changes and based on available supply, affordability and customer demand.
  3. We challenge our suppliers to use selective breeding, innovation and best management practices to improve the health and welfare of laying hens. This includes improving mortality rates and reducing painful procedures like beak trimming. We will be tracking continuous improvement against these metrics as part of our Sustainability Index.

California B & P Code #22435

California B & P Code #22435 prohibits the unauthorized possession or removal of shopping carts from WALMART Stores and Sam’s Club premises.  If a WALMART or Sam’s Club shopping cart is found off the store/club premises, please call 1-800-WALMART for cart pickup.  Thank you.

Climate Policy

Climate change is one of the greatest challenges of our time. To avoid the worst effects, we all need to act now to sharply reduce greenhouse gas emissions. And business is an essential part of the solution. In 2016, Walmart was the first retailer to announce a science-based target to align with the Paris Climate Agreement, which we recently upgraded to the highest 1.5o C-degree level of ambition.

As such, Walmart will advocate for 1.5o C-aligned, science-based national and international climate policies that are consistent with achieving net-zero emissions by 2050 and fairly and equitably address the needs of all stakeholders. We believe market-based, emissions-reduction policies are critical to achieving greenhouse gas emissions reductions necessary to eliminating the worst effects and mitigating the impacts of climate change while supporting economic growth.

Walmart’s climate action plan starts with our science-based target for Scopes 1, 2 and 3 greenhouse gas emissions approved by the Science Based Targets Initiative.1 For our Scopes 1 and 2 emissions, we have committed to an absolute reduction of 35% by 2025 and 65% by 2030, compared to 2015 levels. We are also working with suppliers through our Project Gigaton initiative to prevent one billion metric tons (or a gigaton) of Scope 3 emissions from the global value chain by 2030, compared to a base year of 2015.

For the long term, we are targeting zero emissions across our global operations by 2040, without relying on carbon offsets. We plan to achieve this goal by (1) harvesting enough wind, solar and other renewable energy sources to power our facilities with 100% renewable energy by 2035; (2) electrifying and zeroing out emissions from our vehicle fleet by 2040; and (3) transitioning to low-impact refrigerants for cooling and electrified equipment for heating and backup power generation in our stores, clubs and data and distribution centers by 2040.

Walmart will continue transparently reporting our climate-related risks and strengthening business resilience to help prepare for the effects of climate change.

The Walmart Board of Directors adopted this statement on June 3, 2021. The Board reviews our progress on climate related topics, at minimum, annually.

1 Source: Science Based Targets Initiative, – Walmart’s Scope 1 & 2 targets have been approved to be consistent with reductions necessary to keep warming below 1.5o C. Walmart’s Scope 3 targets have been approved to be consistent with reductions necessary to keep warming below 2o C.

Conflict Minerals Policy

The Securities and Exchange Commission (“SEC”) has adopted rules requiring publicly traded companies to report on products they manufacture or contract to manufacture that contain tin, tantalum, tungsten or gold (“3TG” or “conflict minerals”) mined in the Democratic Republic of the Congo and adjoining countries (“DRC Countries”) under circumstances that contribute to or support human rights violations.

In association with the Retail Industry Leaders Association’s (RILA’s), we worked with other retailers to produce training materials and tailor the questionnaire originally developed by the Responsible Business Alliance (RBA) and the Global e Sustainability Initiative (GeSI) to be more specific to retail suppliers. We also engaged third party firms with specialized experience in various aspects of conflict minerals to assist Walmart in the development and implementation of our program, which includes due diligence activities consistent with the Organization for Economic Co-operation and Development (OECD) Guidelines.

Walmart understands that awareness and cooperation among its supply chain participants is essential to any responsible sourcing initiative. By holding product suppliers accountable for the principles in this policy, Walmart believes its conflict minerals program will help drive necessary transparency in the supply chain and further the ultimate goal of ending armed conflict in the DRC.

Walmart expects its product suppliers to actively support Walmart’s conflict minerals compliance efforts by:

  • adopting responsible mineral sourcing policies in dealing with their supply chains that are consistent with this policy and the OECD guidance,
  • supplying products to Walmart that do not contain 3TG minerals that have been sourced under circumstances that contribute to or support human rights violations in the DRC, and
  • providing evidence to support their representations as to the conflict minerals status of their products upon request.

More information about the efforts of the RILA Conflict Minerals Program can be found at

Coupon Policy

Updated: November 10, 2017

This policy applies to all properties owned or operated by Walmart Inc., or one of its subsidiary companies (excluding Sam’s Club locations) in the United States (Walmart).

Manufacturer Coupon Policy

To help our customers save money and live better, we gladly accept valid paper manufacturer coupons issued by manufacturers of products that Walmart sells. These paper manufacturer coupons must scan at the register and must not be expired in accordance with the following guidelines.

Coupon Guidelines - Walmart accepts the following

Manufacturer Coupons

  • Accept only one paper manufacturer coupon per item.
    • Walmart will follow the manufacturer’s limitations as stated on the coupon
      • Example: 4 coupons for the same item
    • There is no limit on the number of coupons (variety) that can be used in a total transaction
  • All coupons require the following information printed on them.
    • "Manufacturer Coupon"
    • A GS1 barcode that can be scanned
    • A valid remit billing address for the manufacturer of the product being purchased
    • A valid expiration date and must be presented before expiration
    • Walmart accepts Dollars/Cents Off coupons and BOGO (Buy One Get One Free)
  • All coupons must be presented to the cashier at the time of purchase.
    • Coupons cannot be applied after the transaction is completed or to previous purchases.
  • Items purchased must match the coupon description (brand, size, quantity, color, flavor, etc.). Acceptance of unmatched coupons is against policy and will be denied.
  • Coupons must scan at the register, as the GS1 on the coupon validates to a master file.
  • Coupons are void if copied, scanned, altered, transferred, purchased, sold, or as prohibited by law.
  • The coupon value will be applied to the price of an item allowing any overageto be applied to the transaction total.
  • In select instances, Walmart may give cash after overages are applied to the transaction total (remaining basket).
    • SNAP items purchased in a SNAP transaction are applied to the basket purchase and are ineligible for cash back.
    • WIC items purchased in a WIC transaction are applied to the basket purchase and may not be eligible for cash back. Refer to state specific WIC guidelines.
  • Walmart reserves the right to limit quantities to ‘typical retail purchases’ except in states where it is prohibited (NM).

Internet (Print-at-Home) Coupons

  • We gladly accept valid, internet manufacturer coupons for the manufacturer’s items with a GS1 barcode that scans at our register and are not expired.
  • We do not accept internet coupons for free items with no purchase requirements.
  • Internet coupons that display characteristics below will not be accepted:
  • Blurry
  • Out of proportion
  • Do not scan properly
  • Appear to be altered in any way

Buy One Get One Free Coupons (BOGO)

  • BOGO manufacturer coupons cannot be combined by using a 2nd manufacturer BOGO coupon on the 2nd item (i.e. you cannot use two BOGO manufacturer coupons on two items and get both for free). Unless stated otherwise on the coupon, the use of one Buy One Get One Free coupon requires that two of the valid items are presented at checkout of which one item will be charged to the customer at the full price and the 2nd item will be discounted by its full retail price.
  • A BOGO manufacturer coupon and a Dollar/Cent Off coupon cannot be combined (i.e. you cannot use a BOGO coupon and a Dollar/Cent Off coupon on two items). Unless stated otherwise on the coupon, the use of one Buy One Get One Free coupon requires that two of the valid items are presented at checkout of which one item will be charged to the customer at the full price and the 2nd item will be discounted by its full retail price.
  • Walmart does not accept BOGO manufacturer coupons with a percentage (i.e. buy the first item at full price get 50% off the 2nd item).


  • Returns of items purchased using Manufacturer Coupons may receive the coupon value returned in the original form of tender, thus providing the full purchase price back to the customer.
  • Coupons will not be given back upon return of the merchandise.
  • Walmart reserves the right to decline the return of items purchased with manufacturer coupons.


  • Walmart does not accept (mobile) digital coupons, (example: coupons scanned off a mobile phone).
  • Walmart does not accept expired coupons
  • Walmart does not accept counterfeit coupons (VISA, MC, AMEX, Applebee’s or any coupons made by a third party.
  • Walmart does not accept vouchers or gift certificates.
  • Walmart reserves the right to not accept UPC-A coupon barcodes.
  • Walmart reserves the right not to accept manufacturer coupons with no matching requirements (e.g. 992 family code).
  • Acceptance of unmatched manufacturer coupons to the correct purchase item is against policy and the coupon will be denied.
  • Walmart does not accept competitor /retailer coupons
  • Walmart does not accept bottle caps for redemption.
  • Walmart does not honor double or triple coupons.


  • In select circumstances a register prompt will occur during coupon transactions that require a CSM or Management to validate the manufacturer coupon(s).
  • In all situations, we reserve the right to refuse, or limit the use of any coupon and/or the subsequent return for any reason, including if the customer behavior becomes disruptive (reoccurring) or the items are deemed not to be for the purpose of using or gifting.
  • Store Management has the final decision in taking care of the customer
  • Walmart will work with the appropriate law enforcement authorities to prosecute individuals using counterfeit coupons or using coupons inappropriately.

Walmart reserves the right to update or modify the terms of the OP-41 Manufacturer Coupon Policy and it’s strategies at any time.

For further guidance, contact:

  • Store Manager
  • Market Manager
  • Walmart Store Support 700-WALMART

Environmental Sustainability Statement

Our Approach to Sustainability
In 2005, Walmart set out three aspirational goals tied to sustainability: create zero waste, operate with 100 percent renewable energy; and sell products that sustain our resources and the environment. Since that time Walmart has periodically set specific targets aimed at moving the company towards these aspirational goals. In 2020 Walmart raised our ambition and committed us on a path to become a regenerative company. That includes targeting zero emissions across the company’s global operations by 2040 and a commitment from Walmart and the Walmart Foundation to help protect, manage or restore at least 50 million acres of land and one million square miles of ocean by 2030. Walmart is working within our own operations and with suppliers to make progress on our goals. Walmart recognizes having environmental commitments without measuring our progress towards achieving them is not useful. Therefore, Walmart prefers to set measurable targets and publicly report progress on an annual basis in Walmart’s Environmental, Social & Governance (ESG) Report, a copy of which can be found here. In addition to the specific updates found in the ESG Report, key tenets of our environmental sustainability program are highlighted below.

Compliance with Laws
At a minimum, Walmart is committed to complying with applicable environmental, health and safety (EH&S) laws and other requirements in the countries where we operate. Walmart has established programs and procedures designed to meet our compliance obligations.

Stakeholder Consultation on Environmental Sustainability Initiatives
Walmart seeks to go beyond compliance to shape its sustainability commitments and programs. To achieve this goal, Walmart works with a broad group of stakeholders to advise and shape its environmental sustainability programs. These stakeholders include customers, associates, NGOs, government officials, investors, suppliers, farmers, academics, think tanks, peer companies, grantees and others. By consulting and collaborating with individuals and organizations with broad viewpoints on important issues, Walmart can better form and implement beneficial environmental policies.

Promoting Environmental Responsibility in Our Value Chain
Walmart is committed to working with our diverse value chain to promote environmental sustainability. For example, Walmart launched Project Gigaton and has asked suppliers to join us in our efforts to remove 1 billion metric tons (Gigaton) of GHG from our value chain by 2030. Through Project Gigaton, Walmart is working with suppliers to help them make meaningful changes that reduce carbon emissions through the six key pillars of Project Gigaton: Energy, Waste, Packaging, Agriculture, Deforestation, and Product Use. We also work to drive change through engagement of suppliers through The Sustainability Insight System (THESIS) Index, a science-based, third-party tool that enables suppliers to report on key performance indicators for the most relevant environmental and social issues across the lifecycle of a product type.

Commitment to Reduce Emissions and Waste in Walmart’s Operations
As we encourage and support suppliers in their efforts to be more sustainable, we realize we must do our part as well. Walmart aims to reduce Scope 1 and 2 emissions 35% by 2025 and 65% by 2030 from 2015 levels. As part of that effort, Walmart is working to power 50 percent of our operations with renewable energy by the end of 2025 and 100% by 2035. Additionally, Walmart set a goal to achieve zero waste to landfill from our own operations in key markets by 2025 in accordance with Zero Waste International Alliance guidelines.

Support and Promote the Development of Transformation Technologies to Make Change Possible
Walmart has long supported innovative technologies that make our operations more sustainable. From being one of the first retailers to move to skylights and LED lighting, solar installations, water efficient bathroom fixtures, smart cooling towers and other transformational technologies, we have also led the way in trucking fleet efficiency by utilizing cutting-edge aerodynamic designs and installing idle reduction systems on our trucks. Walmart is committed to continue working internally and with suppliers to develop and deploy innovative technologies that are designed to reduce our impact on the environment.

Firearms and Ammunition Guidelines

Walmart has a long heritage as a company of serving hunters and sportsmen and women. Our focus has always been to do so responsibly, including taking many measures that go beyond what’s required by law.

Where We Sell Firearms and Ammunition
Walmart sells firearms in approximately half of our U.S. supercenter stores. While we are not the largest volume firearms seller in the United States, we do serve many areas of the country where there is a concentration of hunters and sportsmen/women.

Items We Sell
Walmart sells long guns for hunting and sport shooting, including shotguns, single-shot hunting rifles and light sporting rifles, as well as BB and pellet guns.

Items We Don’t Sell
Walmart does not sell military-style rifles, such as the AR-15, or any type of AR-15 accessory, including bump stocks and high-capacity magazines. These items are also listed on our prohibited items list for online marketplace sellers. We have a process to monitor our eCommerce marketplace and help ensure our policies are applied.

As of September 2019, we have discontinued the sale of:

  • handguns, which were previously sold only in our Alaska stores
  • ammunition for handguns
  • ammunition for short-barrel rifles such as the .223 caliber and 5.56 caliber that, while commonly used in some hunting rifles, can also be used in large-capacity clips on military-style weapons
  • ammunition like the .300 Blackout, 7.62x.39 and .224 Valkyrie

Who Can Buy Firearms and Ammunition at Walmart
In February 2018, we announced our decision to sell firearms and ammunition only to individuals who are 21 and older.

Walmart only sells a firearm after receiving a “green light” on a background check. This goes beyond federal law, which only requires the absence of a “red light” after a three-business day waiting period. We require a “green light,” regardless of the time period.

Selling Firearms Responsibly
Walmart takes steps above and beyond what is required by law to sell firearms in a responsible way, including:

  • videotaping the point of sale for firearms;
  • allowing only select associates who have passed a criminal background check to sell firearms;
  • conducting regular associate training;
  • performing inventory audits; and
  • securing firearms in a locking case, among other important measures.

Walmart associates who are authorized to sell firearms are specifically trained on all firearm policies and procedures. Associates who fail to follow the policies and procedures are subject to discipline, up to and including termination.

Walmart is a charter member of the Responsible Firearms Retailer Partnership, organized by Walmart and Everytown for Gun Safety.

We have committed to work alongside other retailers to make the overall industry safer, including sharing our own best practices. This system navigates tens of millions of possible combinations of federal, state and local laws, regulations and licensing requirements that come into effect based on where a firearm is sold and who is purchasing. We hope that freely sharing this information will help more retailers sell firearms in a responsible, compliant manner.

Open Carry of Firearms
Motivated by our desire to create a safe environment in our stores and clubs, we request that customers no longer openly carry firearms into Walmart or Sam’s Club locations in states where open carry is permitted – unless they are authorized law enforcement. As of September 2019, we are working to create and display new signage to help communicate this policy.

We will continue to follow state and local laws regarding concealed carry permit holders.

Last updated: September 3, 2019

Forests Policy

Last Updated: 9-20-2020

Sustainable Products at Walmart
Our customers count on Walmart to deliver affordable products in a way that is sustainable for people and for the planet, through actions that build transparency and trust. We work with others, including suppliers, NGOs, and governments, all along the supply chain to help improve the sustainability of products we sell. We do this while aiming to offer quality products at affordable prices with a time-saving shopping experience.

Sustainable Forests
Walmart recognizes the important role of healthy forests for society, as well as for our business. Forests provide numerous benefits to people and the planet: a home for people that live in forests, habitat for a vast number of species, carbon storage, and water flow regulation and purification. Forests are directly responsible for 1 in 4 people’s livelihoods, they are important sources for products like paper and furniture, and they provide fundamental environmental services that people and agriculture depend upon.1 As the global population increases, Walmart believes that changes to sourcing and production of products are necessary in order to continue to meet the expectations of our customers and to help preserve forests as a resource.

Walmart also acknowledges the importance of indigenous peoples and local communities in preserving and protecting forests.

Walmart’s Position
Walmart understands that our aspiration to deliver more sustainable products means leveraging our position as a trusted retailer and brand to secure important habitats and biodiversity, while working to reduce our carbon footprint. We believe we can deliver the greatest impact by creating a higher demand for products produced with no deforestation, supporting and enabling transparency, and investing in sustainable sourcing regions.

As a member of the Consumer Goods Forum, we supported the resolution to achieve zero net deforestation in our supply chain by 2020. In furtherance our goals, Walmart is focused on key commodities that, according to the World Economic Forum, are responsible for global deforestation in tropical forests: palm oil, pulp and paper, timber, beef, and soy.2 For example, beef and soy production is driving more than two-thirds of the recorded habitat loss in Brazil’s Amazon and Cerrado regions, and Argentina and Paraguay’s Gran Chaco.3 Although we are focused on these commodities, we recognize that additional production types also contribute to deforestation such as cocoa, coffee, rubber, and forest-based fabrics. We encourage our suppliers of these types of products to work to source products that do not contribute to deforestation and conversion. We ask suppliers to avoid deforestation and conversion of natural habitats, to encourage conservation solutions, and to increase the use of recycled content. We also recognize the importance of embedding the following principles in sourcing policies, procedures, and practices across their supply chains:

  • Protect high conservation value (HCV) areas and high carbon stock (HCS) forests.
  • Involve no burning in the preparation of new plantings, re-plantings, or any other developments, including the management of existing plantations.
  • Avoid new developments on peatlands regardless of depth.
  • No illegal harvesting of any commodity, or in violation of basic human rights as defined by the country of operation.
  • Encourage agroforestry and forest management best practices.

There are two common ways to measure deforestation: measuring change in tree cover or change in the use of land. For purposes of this policy, Walmart looks to the definition of deforestation used in the country of origin. Walmart will continue to work with multi-stakeholder initiatives to address deforestation and conversion in high risk origins.

Walmart recognizes that no company can solve deforestation on its own and that we must leverage our ability to promote sustainable agricultural and forestry production and sourcing beyond our private brands. We have made progress against our original 2020 goals, but we know that more work is needed in the short and long term to stop the continued loss of critical landscapes across the globe. We recognize the importance of collaboration with our suppliers, our peers, governments and NGOs to address deforestation and promote sustainable production at an industry level. This will require new approaches and solutions at the jurisdictional, landscape, and producer level that drive results on the ground by engaging governments, non-profits, producers, and other companies to improve policy and promote clear demand signals for more sustainable products.

We will publicly share our progress annually and will continue to engage in the development and use of public disclosure tools and reports.

Key Commodities
Palm Oil
Palm oil is an ingredient in a variety of food and consumer products and is also widely used as cooking oil in many parts of the world. According to the World Wildlife Fund, high demand for palm oil has contributed to deforestation, which in turn increases the amount of greenhouse gas released into the atmosphere through burning of forested lands and elimination of carbon sinks. This also leads to the destruction of habitat for endangered species and conflict over land and natural resources.4

Walmart’s Goal
By 2025, Walmart’s aim is that private brand products containing any form of palm oil (crude, refined, palm kernel oil, fractions, expellers, and derivatives) will be sourced with no deforestation or conversion in accordance with the principles and criteria of the Roundtable on Sustainable Palm Oil (RSPO) segregated supply chain systems, or equivalent standards.

Our Approach
For all Walmart private brand products, we ask our global suppliers to:

  • Use only palm oil sourced in accordance with the principles and criteria of the RSPO (segregated supply chain systems), or equivalent standards, by the end of 2025.
  • Maintain (and make available upon request to Walmart) comprehensive records about the volume of palm oil and verification of sustainable palm oil used in Walmart private brand products on an annual basis, as well as disclose the origin (geographic region, country, state/province, plantation, and trader) through public monitoring and geospatial transparency platforms.
  • Maintain comprehensive records and reports about the volume of palm oil and verification of deforestation and conversion-free palm oil sold to Walmart, as well as the origin. Annually demonstrate deforestation and conversion-free palm sourcing to the plantation of origin through traceability reports or verifiable monitoring tools.

We ask that all national brand suppliers to Walmart using palm oil use only palm sourced in accordance with the principles and criteria of the RSPO (mass balance and segregated supply chain systems), or equivalent standards, by the end of 2025 and report progress annually.

Pulp, Paper, and Timber Products
Sustainable sourcing of pulp, paper, paperboard, and timber is an important means to foster forest health. Sustainable sourcing of these products is important to foster forest health and to secure availability of forest resources into the future. Sustainable forest management protects biodiversity, High Conservation Value (HV) and High Carbon Stock (HCS) areas, enhances ecosystem functions and water quality and quantity, helps prevent conversion of natural forests to plantations or other land uses, helps promote indigenous peoples’ and worker rights, and mitigates greenhouse gas emissions.

Walmart’s Goal
By 2025, Walmart’s goal is that private brand products made of pulp, paper, and timber will be sourced deforestation and conversion-free. Walmart aims to implement sustainable pulp, paper, and timber procurement practices that promote sustainable management, conservation, protection and restoration of the world’s forests.

Our Approach
For all Walmart private brand products, we ask our global suppliers to:

  • Proactively conduct risk assessments to understand forest fiber and timber sources, species used, and transition supply away from higher risk sources to certified and/or recycled sources.
  • Source virgin fiber and timber only from sources certified to internationally recognized forest, fiber, and chain-of-custody certification standards. We expect suppliers to be able to track and report the origin of their fiber raw materials. We recognize Forest Stewardship Council (FSC), Sustainable Forest Initiative (SFI), and Program for Forest Endorsement (PEFC) certification programs. We ask our global private brand suppliers to source virgin fiber and timber originating from high-priority countries5 in accordance with full FSC certification of forest management by the end of 2025, when it is available in quantities, performance characteristics and prices that meet our suppliers’ needs.
  • Work to increase the use of recycled content where feasible. The use of recycled fiber has reached high levels in some paper grades, but there are still opportunities to increase recycled fiber usage where technical and quality specifications allow.
  • Maintain (and make available upon request to Walmart) comprehensive records about the volume of pulp, paper, and timber products and certification status of fiber and recycled content used in Walmart private brand products, as well as the country of origin and wood species used to make the fiber, through public monitoring and geospatial transparency platforms.

Beef production is the leading driver of deforestation in the Brazilian Amazon Rainforest and the Cerrado, a wooded savannah south and east of the Amazon.6 Growing demand for beef, leather, and other products is expected to continue to exert significant pressure on other ecologically important regions such as Argentina, Paraguay and Colombia.7 These are some of the most bio-diverse areas in the world and play critical roles in the global climate.8

Walmart’s Goal
By the end of 2022, Walmart aims to only source fresh beef from the Brazilian Amazon and Cerrado, and the Gran Chaco in Argentina and Paraguay that has been produced with no deforestation or conversion. Walmart also aims to increase transparency and monitoring in the beef industry while helping to promote productivity increases on existing cattle lands that meet sustainable grassland management, conservation, protection, and restoration expectations. Walmart will continue to advocate, alongside multi-stakeholder initiatives, NGOs, suppliers and others, to make deforestation and conversion-free production the norm in the industry.

Our Approach
We ask all Walmart fresh beef suppliers sourcing from Brazil, Argentina, and Paraguay to:

  • Source and use only beef that has been produced deforestation and conversion-free across the Brazilian Amazon and Cerrado, and the Gran Chaco in Argentina and Paraguay by the end of 2022; report traceability of the beef chain with geospatial mapping for risk assessment through full chain of custody traceability. This should include direct and indirect supply chain controls.
  • Maintain (and make available upon request to Walmart) comprehensive records about the volume of beef and verification of zero deforestation and conversion beef sold to Walmart, as well as the origin (slaughterhouse name and location, full farm traceability with names and locations, and date of slaughter from both direct and indirect farms). Maintain comprehensive time-bound plans and clear milestones regarding sourcing deforestation and conversion-free beef sold to Walmart.

Soy is a crop that has been associated with the conversion of some of the most species-rich lands in the world, leading to increased deforestation.9 Soy is prevalent in food products, used for protein, to make vegetable oils, and as a key ingredient in many processed foods.10 Between 70% and 75% of all soy becomes livestock feed—for chickens, pigs, and farmed fish, as well as for cows.11 Soy production is one of the commodities driving more than two-thirds of the recorded habitat loss in Brazil’s Amazon and Cerrado regions and Argentina and Paraguay’s Gran Chaco region.12

Walmart’s Goal
By 2023, Walmart aims to only source soy that has been produced with no deforestation or conversion. In addition, Walmart supports the indefinite extension of the Soy Moratorium in Brazil’s Amazon region and encourages suppliers to publicly endorse the agreement. Walmart also actively supports regional agreements regarding deforestation and conversion-free production in additional high-risk biomes. This includes multi-stakeholder and government engagement in critical higher-risk regions, such as the Amazon and the Cerrado to achieve deforestation and conversion-free production at the regional level with geospatial monitoring.

Our Approach
We ask all Walmart private brand suppliers selling products containing soy (both as an ingredient and in feed for animal products) from Brazil, Argentina, and Paraguay to:

  • Maintain a footprint analysis to identify sourcing from higher-risk countries and demonstrate that sources can be traced at country, state, and regional level.
  • Source and use only soy (including directly purchased soy and its derivatives and soy used in raw meat, eggs, and dairy feed) that has been produced deforestation and conversion-free across the Brazilian Amazon and Cerrado, and the Gran Chaco in Argentina and Paraguay by the end of 2023.
  • For any soy sourced from the Brazilian Amazon and Cerrado, and the Gran Chaco in Argentina and Paraguay, suppliers are asked to demonstrate that the soy is deforestation and conversion-free by:

1. Sourcing soy certified by any of the following certification schemes (this list will be kept under review as other schemes are introduced), or equivalent standards:


2. Maintaining and reporting comprehensive records about the volume of soy and verification of deforestation and conversion-free soy sold to Walmart, as well as the origin (production farm and crushing plant). Annually demonstrate deforestation and conversion-free sourcing to the plantation of origin through traceability reports or verifiable geospatial monitoring tools.

National Brands
We encourage our national brand suppliers to set similar goals and communicate annually on their progress.

Restoring Critical Forests
Walmart recognizes the value of restoring the world’s most critical forests. Forest restoration can have many benefits, including increased resilience to climate change in global communities, improved carbon capture and storage in critical landscapes, and enhanced biodiversity, ecosystem, and societal benefits.13

Walmart encourages all suppliers to support restoration and reforestation initiatives. We ask our suppliers to join Project Gigaton, set goals to restore forests in their supply chains, and report progress annually. More information on these type of efforts can be found on Walmart’s Sustainability Hub.

Supporting Landscape and Place-Based Approaches
In addition to the supply chain actions listed above, Walmart encourages suppliers to engage in place-based approaches (both at the jurisdictional and landscape-level) to leverage positive change beyond individual supply chains and to help accelerate deforestation-free commodity production systems at scale.

These actions will vary by jurisdiction and region, but could include:

  • Becoming involved in a jurisdictional initiative by participating in steering committees or engaging in multi-stakeholder dialogue.
  • Committing to source from jurisdictions and landscapes that are pursuing, or have achieved, deforestation-free status.
  • Providing funds and/or technical support to producers, extension centers, projects, and the establishment of local initiatives working to promote deforestation and conversion-free practices.

For more information, please visit the Walmart Sustainability Hub.

5 Angola, Argentina, Bolivia, Brazil, Cameroon, Central, African Republic, Colombia, Congo, Côte d'Ivoire, Democratic Republic of the Congo, Ecuador, Gabon, Indonesia, Lao People's Democratic Republic, Liberia, Madagascar, Malaysia, Mexico, Myanmar, Nigeria, Papua New Guinea, Paraguay, Peru, Venezuela (Bolivarian Republic of), and Zambia (Source: CDP High-Deforestation Risk Jurisdictions List, GCP, 2016)

Fur Friendly Policy

Walmart U.S. and Walmart Canada have a fur friendly policy in place. We do not sell products containing genuine animal fur. The following products are excluded from the policy: wool products, shearling and skin (e.g. leather, calf-hair leather, sheepskin and lambskin).

Global Anti-Corruption Policy

Effective: June 29, 2012

Walmart Inc. and its subsidiaries and affiliates in the United States and international operations (collectively "Walmart" or the "Company") are committed to maintaining the highest possible ethical standards and complying with all applicable laws. In all its operations, Walmart seeks to avoid even the appearance of impropriety with respect to the actions of any of its officers, directors, associates, employees, agents or representatives. This Policy prohibits corrupt payments in all circumstances, in the United States and international operations, whether in dealings with Government Officials or individuals in the private sector.

General Directives
It is Walmart’s policy to comply with all relevant anti-corruption laws including, but not limited to, the US Foreign Corrupt Practices Act ("FCPA") and the UK Bribery Act. Accordingly, Walmart prohibits anyone acting on the Company’s behalf, directly or indirectly, from making or receiving improper payments.

Improper payments mean receiving or paying bribes, or giving, offering or promising to give money or anything else of value to any person, including any Government Official, in order to improperly influence any act or decision of a person, or to otherwise gain an improper benefit for the Company.

A Government Official may include, but is not limited to, any official or employee of a government, official or employee of a public international organization, member of a political party, candidate for political office, or any official or employee of a state-owned business enterprise.

The use of Walmart funds or assets for any illegal, improper, or unethical purpose is strictly prohibited.

Compliance with this Global Anti-Corruption Policy (the “Policy”) is required of all associates and third parties engaged to interact or who may interact with Government Officials on the Company’s behalf. All associates are responsible for ensuring that third parties with whom they interact fully understand and follow the Policy in all activities related to Walmart business.

Any associate or third party violating the Policy in connection with Walmart business will be subject to disciplinary measures, up to and including termination in the case of an associate, or termination of business relations in the case of a third party and, where appropriate, referral of the matter to relevant law enforcement authorities.

Global Implementation of Anti-Corruption Program
To effectively implement the Policy, Walmart shall maintain an effective risk-based Global Anti-Corruption Program (the "Program") designed to prevent, detect, and remediate bribery and recordkeeping violations. As part of the Program, Walmart shall adopt operating procedures specifically targeted to the corruption risks that exist for its operations. Management in each affected area shall be responsible for ensuring adequate resources are devoted to maintaining effective compliance programs. A senior executive at Walmart Inc., shall be given overall responsibility for the Program, and shall report regularly to the Audit Committee of the Board of Directors of Walmart Inc., which shall exercise reasonable oversight as to the implementation and effectiveness of the Program.

The procedures and governance used to implement the Policy, shall include, at a minimum:

    1. Effective controls on the disbursement of funds and other assets to ensure disbursements are not made for improper purposes;
    2. Measures to ensure books and records accurately reflect the assets disposition;
    3. Clearly articulated standards of behavior as included in Walmart's Code of Conduct, which shall be well publicized to all of Walmart's operations;
    4. Clearly defined roles, responsibilities, and reporting lines for day-to-day management and implementation of the compliance procedures;
    5. Effective training of executives, associates and, where appropriate, third parties regarding relevant anti-corruption standards and procedures;
    6. Testing by Internal Audit or a third party for compliance with the anti-corruption procedures, including review of expenditures for operations that interact with Government Officials;
    7. Corruption risk assessments conducted annually;
    8. Conducting risk-based due diligence of third parties engaged to interact with Government Officials on the Company’s behalf;
    9. A method to report or seek guidance on actual or potential anti-corruption issues that is effectively publicized, as well as procedures for responding to such reports or requests;
    10. Regular review and, if necessary, revisions or updates to this Policy and to the related procedures where appropriate, including in response to legal, regulatory, or industry changes or violations of this Policy;
    11. Appropriate incentives and punishments for associates, executives and third parties for adherence to or violations of, respectively, the relevant policy and related procedures.

    Every associate or third party who has information that this Policy may have been violated or believes he or she is being asked to pay a bribe or receive a bribe, or otherwise act in contravention of this Policy shall immediately report the event directly to Global Ethics & Compliance. Suspected violations of anti-corruption procedures may also be reported to market Anti-Corruption Compliance.

    All reports to Ethics & Compliance are treated as confidentially as possible. It helps with follow-up if you identify yourself. If you are not comfortable identifying yourself, you can make anonymous reports to the Ethics Helpline to the extent allowed by law.

    Contact information for Global Ethics & Compliance is contained in the box below:

    Reporting Violations or Solicitations
    Walmart's Global Ethics Helpline Tel: 800-WM-ETHIC
    (800-963-8442) (in the U.S., Canada, and Puerto Rico, or your local phone number which is listed at the end of our Code):
    Mail: Attention: Global Ethics & Compliance, 702 SW 8th Street, Bentonville, AR 72716-0860
    Web: or
    Specific country contact information can also be found on

    Reporting an issue in good faith will not get you in trouble, even if you make an honest mistake. Knowingly reporting false information is contrary to our values and will be subject to disciplinary action. Also, anyone who reports a suspected violation may be subject to disciplinary action to the extent he or she violated any Walmart policy or procedure.

    Global Forced Labor Prevention Policy

    Walmart respects the basic rights of workers and complies with all applicable laws and regulations in the locations where we operate. The use of any form of forced or trafficked labor anywhere in our own operations and supply chain is prohibited. Walmart will not intentionally use forced labor, including underage labor or involuntary prison labor, and we will take actions to exclude forced labor from our own operations and supply chain.

    Our Walmart Standards for Suppliers sets our expectations for suppliers of product sold to or sourced by Walmart. Products should not be produced using forced labor, including underage labor or involuntary prison labor. We believe suppliers should cascade these expectations throughout their supply chains—including to raw material, component, or ingredient suppliers. We also expect our third-party service providers to prohibit the use of forced labor, including underage labor or involuntary prison labor, in their operations.

    Target Audience
    Preventing forced labor in our operations and working with suppliers to prevent forced labor is the responsibility of all associates. All associates are expected to comply with this Policy. In particular, any leader or People team member who is in a position to hire workers, especially third-party contract labor, must understand the relevant risks of forced labor. In addition, all merchant and sourcing associates are expected to understand the relevant risks of forced labor. Failure to comply may result in disciplinary action, up to and including termination.

    Walmart also expects our suppliers, vendors, service providers, and other third parties to uphold our Forced Labor Prevention principles and compliance requirements. Specific requirements for third parties are included in the Walmart Standards for Suppliers and/or in our contracts and agreements.

    Forced Labor Prevention Principles
    For purposes of this Policy, we uphold the following principles:

    • Recruit responsibly. Workers should not pay recruitment or similar fees to obtain employment, even if the fees are allowed under local law. Workers should be appropriately authorized to work, including meeting local legal age requirements and relevant legal requirements for migrant workers.
    • Communicate and follow the terms and conditions of employment. Terms and conditions of employment should be communicated to workers in a language they understand, and changes should be communicated transparently. Wages should be paid regularly and in alignment with local law. Wages should not be withheld or subject to illegal or excessive deductions. Workers should not be subject to excessive working hours, as defined by local laws and ordinances.
    • Allow workers to have freedom of movement. Workers should have the ability to move freely and should not be restricted by their employer through abuse, physical force, or threats of violence or reprisals. Workers should retain control over their personal identification documents and other valuable possessions. Workers should be free to terminate employment upon reasonable notice.

    What to Do

    All Associates:

    • Know and understand the Global Labor and Employment Policy and the Global Responsible Sourcing Compliance Policy
    • Escalate concerns of forced labor by contacting a member of management or the Global Ethics Helpline via phone: + 1 (800) 963-8442 (local contact numbers can be found on, web: or email: We prohibit taking negative action against any individual for reporting in good faith conduct that violates this Policy or cooperating in an investigation.

    All Managers or People team members in a position to hire associates and contract third-party labor:

    • Follow company procedures and policies relating to hiring, retaining, and promoting talent, as well as all relevant procedures for identifying and managing third party contract labor, and onboarding and managing relationships with suppliers
    • Do not knowingly:
      • Hire associates who have been recruited under forced labor conditions or
      • Allow contract laborers who are working under forced labor conditions to work at Walmart sites or on Walmart projects

    All merchant and sourcing associates:

    • Do not knowingly buy or source from suppliers that are producing products for Walmart using forced labor, including underage labor or involuntary prison labor, in their operations or their supply chain
    • Communicate expectations and hold suppliers accountable to the Walmart Standards for Suppliers and our Forced Labor Prevention requirements

    Walmart U.S. GMO Position

    Walmart has pledged to deliver on trust and transparency for our customers and the communities we serve. We are committed to selling food and products that meet high standards for safety, quality and affordability. Customers are also more interested than they were in recent decades in understanding where their food comes from, what’s in it and how it’s made. Walmart welcomes this development, and we are working on ways to help them make more informed buying decisions. In that regard, we supported legislation passed by Congress in 2016 that provided a uniform standard for the disclosure of bioengineered (BE) ingredients and foods, often referred to as GMOs. We actively worked with our private brand suppliers to meet the disclosure requirements established through the USDA National Bioengineered Food Disclosure Standard.

    We believe in providing our customers choices when shopping with Walmart. For our customers who prefer to avoid bioengineered foods, we offer a wide selection of USDA certified organic products. By law, bioengineered ingredients are not allowed in the organic program. In FY2020, we started revamping our produce areas that included making organic offerings easier to find, and better highlighting fresh produce prices to emphasize affordability.

    We require that all suppliers meet USDA and FDA regulations. The USDA and FDA make no nutrition or health distinction between GMO and non-GMO products and ingredients.

    Government Relations Policy

    Updated: March 15, 2022

    Walmart aims to shape public policy that enables our business and the creation of shared value for our customers, associates, suppliers, business partners, communities, and shareholders. Walmart conducts government relations activities in compliance with relevant federal, state/provincial, and local laws. This policy governs our approach to engagement in public policy and applies to all associates who work for Walmart Inc., or one of its subsidiary companies, in the United States and globally where consistent with local law ("Walmart").

    Interactions With Public Officials and Legislative Bodies
    Walmart’s Global Public Policy and Government Affairs and Public Affairs and State and Local Government Relations teams in the U.S. and similar government relations professionals in Walmart’s international markets (collectively “Government Affairs”) coordinate company interactions concerning public policy or electoral matters with elected or appointed officials and legislative and regulatory bodies at the global, federal, state/provincial, and local levels. To help ensure consistent management of these relationships and compliance with law, conversations and engagement with government officials or agencies on public policy or electoral matters are to be conducted in coordination with the appropriate Government Affairs contact and in compliance with our Code of Conduct and all other policies, including those governing the giving of anything of value to an official to secure a benefit for Walmart. With the exception of local law enforcement interactions handled by facility operations, contacts with government agencies concerning litigation, enforcement, compliance, and security matters are managed by Walmart’s Global Governance organization. Associates must coordinate with our legal department before engaging in discussions with any government agency on these matters.

    Associates wishing to represent Walmart’s corporate position on public policy or political matters should seek guidance from Government Affairs before expressing such views. In addition, all such interactions with public officials, including their support staff, should be reported to Government Affairs, as certain contact can constitute “lobbying” in the U.S. and elsewhere which may be reportable.

    Associates that are located outside the U.S. shall not have any contact with U.S. Federal Government Officials on behalf of the company without the express consent of Government Affairs.

    Political Contributions
    In the U.S., Government Affairs coordinates the activities and administration of the Walmart Inc., Political Action Committee for Responsible Government (WAL-PAC) and political giving. Government Affairs and WAL-PAC are the only entities authorized to make political contributions on behalf of the Company and in support of our business and all other business segments are prohibited from making political contributions of any kind. Political contributions are made to help elect lawmakers at the state and federal level to make informed decisions on issues critical to the interests of our customers, associates, suppliers, communities and shareholders. We also make contributions to state and local ballot initiative committees critical to those same interests. Decisions about contributions to local, state and federal candidates and committees are made through a formal approval process administered through government affairs that considers criteria including voting records, leadership positions, committee membership, legislative activity and business priority.

    If you are approached by a political candidate or organization in your store, club or supply chain facility, please contact Home Office Government Affairs at

    Please refer any other questions in the area to Government Relations at the email listed above.

    Fundraising and Solicitation
    With respect to fundraising, the following rules shall apply in addition to all applicable laws: Officers of Walmart may distribute political literature or engage in political solicitation, with the approval of an Executive Vice President. Associates assigned to the Corporate Affairs Department may engage in political solicitation or political distribution, as with the approval of the Executive Vice President of Corporate Affairs.

    Trade and Business Associations
    Walmart participates in a variety of trade associations, business coalitions, and other organizations. Some of these organizations may engage in the development of public policy positions on behalf of their members and/or in activity that may constitute “lobbying” or “political activity” under applicable national, state/provincial or local laws. Walmart annually reviews its memberships in these organizations to determine if any adjustments are needed. Factors considered include the overall value added by the membership and positions taken by the organization on key issues. Associates who are considering Walmart corporate membership in such organizations, or have an ongoing engagement with any such group, shall coordinate this activity with Government Affairs to ensure consistency with Walmart’s approach to public policy and to ensure full compliance with any public disclosure requirements. To discuss or report such an engagement, please contact Home Office Government Affairs at

    Board Oversight of Government Relations
    The Nominating and Governance Committee of the Walmart Inc. Board of Directors exercises oversight of Walmart’s government affairs programs. At least once per year, the Committee reviews the topic with management, including the company’s policies, strategies, and activities, including lobbying activities and political advocacy, political contributions, and trade/business association memberships.

    Transparency and Disclosure
    Walmart is committed to transparency regarding its public policy strategies and activities. At least annually, Walmart will report on public policy priorities, strategies, and activities, including a list of key trade and business associations in which it is a member or to which it makes contributions and a summary of its state lobbying activities. Additionally, Walmart makes available information on its quarterly Federal Lobbying Disclosure Act reports.

    For further guidance, contact: Home Office Government Affairs at

    For further information on our federal and state policy oriented activities please click here.

    Human Rights Statement

    Our Business and Values
    Walmart’s purpose is to save people money and help them live better. We achieve our purpose through our associates and recognize that our associates make the difference. Through our business, we provide customers with convenient access to safe, affordable products and services; contribute to the community; create career opportunities; and provide opportunities for suppliers to grow their businesses that, in turn, employ others.

    Walmart respects human rights; our work is guided by our values:

    • Service to the customer
    • Respect for the individual
    • Strive for excellence
    • Act with integrity

    We engage in diverse business activities across the globe, with more than two million full-time and part-time associates from a variety of ethnicities, orientations, backgrounds and life experiences. Our associates also are members of thousands of local communities around the world. We endeavor to act in an ethical and responsible manner and have policies and procedures in place to guide our decisions and behaviors.

    Our associate base is large, our supply chain reaches thousands of suppliers and we serve millions of customers in communities around the world through our store presence as well as online. We are mindful that many adverse human rights risks are complex and can be the result of systemic issues, making it challenging for any single organization to have an impact. When it comes to addressing these human rights issues, we seek to go beyond our own policies and procedures by working collaboratively with other stakeholders to inform our approach and identify root causes; sharing our work with others; and using our leverage to help drive positive change.

    We identify our salient human rights priorities based on relevance to our company purpose, key categories and markets; the scale and severity of the potential human rights risk; and Walmart’s ability to make a difference. Our response to human rights issues is informed by international instruments including, but not limited to, the United Nations Universal Declaration of Human Rights, the International Labor Organization’s 1998 Declaration on Fundamental Principles and Rights at Work and the United Nations Guiding Principles on Business and Human Rights. We have also taken into consideration input from relevant internal and external stakeholders and experts.

    This statement describes Walmart’s approach to human rights in all aspects of our operations globally, including all associates at all levels of the organization.

    A Foundation of Compliance
    Governments have the responsibility to protect and uphold human rights of their citizens. Walmart respects those human rights and complies with the laws of the countries in which we operate. We expect our associates, suppliers, contractors and others within our sphere of influence to act accordingly.

    We respect the basic rights of workers as those rights are defined under applicable law in the countries in which we operate and from which we source the products we sell. Those basic rights include freedom of association and the effective recognition of the right to collective bargaining, the elimination of all forms of forced or compulsory labor, the effective abolition of underage labor and the elimination of discrimination in respect to employment and occupation.

    Our Values in Action

    Service to the Customer
    Our customers are the reason we’re in business. We strive to meet and exceed their expectations by providing safer, more affordable, more accessible, healthier and more sustainable goods and services.

    Respect for the Individual
    We believe in treating all people with respect, whether it is a co-worker, supplier, customer or any person doing business with us. This means treating one another with fairness and dignity in all our interactions in the workplace and as members of society. We also seek and embrace differences in people, ideas and experiences.

    We recognize there are different views about freedom of association. Our view is, consistent with applicable law, that Walmart respects the rights of associates to join, form or not to join an employee association or trade union of their choice without interference. Associates should exercise these rights in an informed manner, and with the benefit of thoughtful consideration and available information. In the exercise of these rights, we believe in the free exchange of ideas, opinions and information, provided there is no interference.

    Strive for Excellence
    Sam Walton, founder of Walmart, wanted his company to be a force for good, and we seek to use our scale, capabilities and influence to help people and communities. This spirit is an important component for how we engage on human rights topics to drive meaningful change. We find this approach not only mitigates risk—it can generate significant, lasting value for our business and for society.

    Act with Integrity
    Acting with integrity guides how we approach our work on human rights. To implement this work, we:

    • Assess, on an ongoing basis, potential adverse human rights impacts, the severity of the potential impact, and the relevant processes in place;
    • Integrate relevant findings into policies and procedures, based upon the assessment;
    • Track progress as part of Walmart’s efforts to continuously improve;
    • Communicate with relevant internal and external stakeholders to help shape and inform our work and priorities; and
    • Adjust our human rights priorities, as needed.

    While there exist a variety of mechanisms—including those offered by governments—to raise and seek redress of actual or perceived human rights concerns, Walmart also has developed its own grievance mechanisms to enable workers, customers, workers in the supply chain, communities where we operate and other stakeholders to be heard and be given proper consideration. These mechanisms include, but are not limited to, our anonymous ethics hotlines and longstanding Open Door Communications Policy for associates, and the internal structures that support resolution of each issue raised. We encourage stakeholders to raise concerns and to report activities they suspect may contravene the values and positions we express in this statement or any Walmart policy. We will not retaliate against any party for raising concerns in good faith.

    We seek to be transparent about our human rights efforts and will periodically provide additional details, inclusive of our priorities, through our Global Responsibility Report or similar means. The work is overseen by company executives and led by a cross-functional team, relying upon and developing standards, programs and practices, training and reporting.

    Our Code of Conduct articulates how we promote our culture of integrity across the company and is the foundation of our approach to human rights. Our Standards for Suppliers forms the basis of our work to address social issues in the supply chain of goods for resale. Our Diversity & Inclusion website lays out how we build an inclusive workplace culture where every associate feels empowered to bring their authentic self to work every day.

    The Walmart Board of Directors approved this statement on November 2, 2018. The Board reviews our progress on human rights, at minimum, annually.

    Non-Discrimination - Healthcare Services

    Valued Healthcare Customer:
    At Walmart, we respect the dignity of each individual who visits our stores and are committed to making our goods, services, and facilities accessible to everyone.

    Walmart does not discriminate on the basis of race, color, national origin, sex, age, or disability and strictly prohibits retaliation against any person making a complaint of discrimination. Additionally, we gladly provide our healthcare customers with language assistance, auxiliary aids and services at no cost. We value you as our patient and your satisfaction is important to us.

    If you need assistance or have concerns with your healthcare services, please speak with the Walmart Pharmacy, Vision Center, or Care Clinic manager. If you are not satisfied, please contact us using one of the methods below so that we can better serve you.

    To learn about or use our grievance process, contact the office of our Vice President, US Ethics and Employment Compliance at 1-800-WM-Ethic, or

    To file a complaint of discrimination, contact the U.S. Department of Health and Human Services, Office of Civil Rights at 1-800-368-1019 or 1-800-537-7697 (TDD), or

    Photo and Video Use Policy

    All photos and videos in the Media Library are made available to accredited news organizations. Walmart grants its permission for use of these items for the sole purpose of accompanying related news content in print, broadcast and online channels by professional news organizations. Any other use without the written permission of Walmart is prohibited. Content may be attributed "Courtesy of Walmart" where news organizations require attribution.

    Content posted on Walmart's social media channels, including but not limited to YouTubeFacebookFlickr and Twitter, that is not posted in the Media Library, is available for use without objection from Walmart for the purposes of complementing news coverage. However, Walmart does not represent or assure any rights of publicity, copyright or other rights associated with these images.

    Price Match Policy

    Purchases Made in a Walmart U.S. Store

    For identical items purchased in a Walmart U.S. store, we will match the item price advertised on (Restrictions apply – see below)

    The following limitations apply:

    • The customer must inform the associate of the price
    • The item must be currently in-stock on at the time the Price Match is requested
    • We reserve the right to verify the price and the availability of the identical item (i.e., size, model, quantity, brand, or color, etc.)
    • If the register prompts for supervisor approval, the supervisor must verify the price and availability of the identical item (i.e., size, model, quantity, brand, or color, etc.), by logging onto the website through a store terminal, before the price will be matched
    • We reserve the right to limit quantities to one-per-customer, per item, per day
    • Quantities are limited in New Mexico only for the purchase for resale
    • Price match is not available in Alaska, Hawaii, or Puerto Rico.

    Sorry, we do not match:

    • prices that are on special events (including but not limited to clearance, rollback, Black Friday or Cyber Monday deals, or limited-time promotions)
    • Prices from Walmart Marketplace Retailers or the Marketplace Retailers of competitors, third-party sellers, auction sites, or sites requiring membership
    • Bundle offers, Instant Rebates, Mail-in Offers, Offers that include financing, Advertisements that require a purchase to receive a gift card, Percentage Off, or Buy One Get One Free advertisements without a specified price
    • Prices from other Walmart or Neighborhood Market stores
    • Competitor advertised prices

    The Manager on duty has the final decision on any Price Match.

    Walmart reserves the right to modify the terms of this Policy at any time.

    Purchases Made on

    For items purchased on, we will match a lower price from select online retailers on an identical, in-stock product

    The following limitations apply:

    • The item must be identical, (i.e., size, model, quantity, brand, color)
    • The item must be in-stock at the online retailer's website and on at the time of the price match request
    • We will price match one item per customer per day
    • We will not offer rain-checks for items that are not currently in stock
    • The item must be sold and fulfilled by one of these online retailers:,,,,,,,,,,,,,,,,,,,,,,,,,,,

    Sorry, we do not match:

    • Items purchased from that later decrease in price
    • Orders shipped to customers in Alaska, Hawaii, or Puerto Rico
    • Prices from, or on behalf of Marketplace and third-party sellers
    • Discounts applied in checkout
    • Offers advertised as percentage off or dollar off (e.g., "15% off" or "$5 off")
    • Auction prices or those requiring membership
    • Prices that cannot be determined independent of other items, e.g., fees, shipping charges
    • Bundle offers, rebates, coupons, mail-in offers, offers that include financing
    • Prices that require a minimum quantity purchase
    • Items that other retailers have listed as clearance, close out, liquidation, special hour/flash/limited quantity or other special event offers
    • Damaged, used, or refurbished items
    • Price errors
    • In-store prices
    • Prices as a result of pickup discounts
    • No price matches on items related to Black Friday and Cyber Week (including Pre-Black Friday event prices)

    Price Match With Another Online Retailer

    • If you think you are eligible based on the above, contact Walmart Customer Care using the blue Contact Us button at Help - before you place your order. We will verify the item eligibility
    • has the final decision for matching an online price

    Last Updated: February 4, 2022

    Privacy Notice

    At Walmart, our customers are number one - always. That's why everything we do is focused on providing excellent customer service and delivering low prices.

    The information you share with Walmart allows us to provide the products and services you need and want while giving you the very best shopping experience. 

    Our founder Sam Walton reminded us that "a promise we make is a promise we keep," and it's our promise to customers that we respect the trust you place in us and the privacy of the information you share. Part of providing superior customer service includes making sure that we're building a relationship of trust with customers. Our way of doing that is to let you know in a clear, prominent, and easily accessible way how we collect, use, share, and above all protect your personal information. 

    Our Notice outlines:

    • How and why we collect your personal information;
    • How your personal information is used and protected;
    • When and with whom we share your personal information; and
    • What choices you can make about how we collect, use, and share your personal information.

    View our Privacy Notice

    Return Policy

    Updated: May 1, 2023

    Una copia de esta política está disponible en español.

    This policy applies to returns of products purchased in Walmart U.S. stores,, and Walmart Business. Items purchased through Walmart Marketplace might have different return policies & exceptions. Please confirm your item is eligible for return by reviewing the applicable section below describing items sold by Marketplace Sellers.

    Not 100% Satisfied? We Are Happy to Help.

    To exchange or return an item, here is what you need to know:

    You have 90 days after purchase or upon receipt to exchange or return an item unless noted in our exceptions. Please provide your store receipt or Business order number and we will refund your purchase to the original form of payment.

    Save time by starting your return in the Walmart App or at or at No account? Start here:

    Return items in-store or curbside, for free by mail or schedule a pickup with FedEx. Walmart+ Members have additional home pickup options as part of their membership.

    No receipt? We can look up store purchases with a debit/credit card or online orders with a phone number or email.

    Our Guarantees

    (WIC/SNAP restrictions apply)

    Fresh Guarantee: Receive a refund on Produce, Fresh Flowers, Meat, Bakery, Deli, Dairy & Frozen* items with a receipt. Start a return on the App or at or in your account on Some items may not be returnable but may be refundable.

    Recall Guarantee: Recalled items are issued a cash refund regardless of purchase condition.

    Not 100% Satisfied with a Walmart Private Brand Item? We’ll replace it or refund your money. All you need is the package.

    90-Day Automotive Battery Guarantee: Money back refund or exchange to original purchaser if battery tests bad within 90 days. After 90 days, the original purchaser can only exchange the battery per the warranty terms.

    *Perishable Online Orders cannot be returned by mail. To receive a refund, go to or the App to start the return.

    Our Refund and Exchange Exceptions

    Your item may have return restrictions and/or special instructions as follows:

    • Marketplace items (most items are returnable within 30 days).
    • Luxury products & wireless phones (most items are returnable within 14 days).
    • Hazardous materials (e.g., items with lithium ion batteries, household chemicals, fuel, corrosive materials, aerosols, etc.)
    • Freight/oversized/heavy items are not returnable to stores.
    • Items that require assembly (e.g., indoor/outdoor furniture, grills, bicycles, etc.) must be fully disassembled and re-packaged prior to returning to a store or FedEx location (FedEx may decline service for unpackaged assembled items). 
    • Items shipped to non-contiguous US States and Territories may have mailback restrictions. 
    • See below for more details or check

    Receipt Required Items:

    • Most Wireless Phones can be returned within 14 days.
    • Consumer Electronics, Verizon Postpaid Wireless Phones, Electric Scooters, Hoverboards, Walmart Protection Plans, and AppleCare+ can be returned within 30 days. Learn how to cancel a Walmart Protection Plan or AppleCare+.
    • Prescription Glasses, Contact Lenses and Hearing Aids can be returned within 60 days.
    • Trees, Perennials, and Shrubs can be returned in-store within 1 year.
    • Unopened Tobacco and Alcohol products can only be returned to the original store of purchase.

    PC Components: (e.g., motherboards, RAM, graphics cards) must be returned with a receipt within 30 days, in original packaging. After 30 days, contact Manufacturer for warranty assistance.

    Home & Garden equipment: must be returned within 90 days. Please drain gasoline or other flammable materials prior to returning. (e.g., lawn mowers, line trimmers, hedge trimmers, chainsaws, generators, air conditioners, evaporators, dehumidifiers, compressors, and pressure washers). DO NOT remove Freon from AC units. For items, please check the item page to confirm it is returnable by mail.

    Tires: New tires that have not been mounted or installed are returnable within 90 days to any store with an Auto Care Center. Stores without an Auto Care Center cannot accept tire returns.

    Photo prints, personalized items, and photo products (e.g., blankets, mugs, calendars): are returnable within 90 days to a store or contact us at Please do not return by mail.

    Major Appliances (e.g., large refrigerators, ranges, washing machines): are returnable within 90 days of accepted delivery, in like-new condition, not installed and includes all original packaging. Please start your return in the Walmart app or go to Major appliance returns are not accepted in stores.

    Toilets, toilet bowls and urinals: are returnable within 90 days, if uninstalled and unused and includes original packaging. New, damaged, or defective toilets, toilet bowls and urinals are returnable.

    Exchange Only Items

    Some products if opened or used can only be exchanged for an exact or similar item as follows:

    • Unlocked opened wireless phones within 14 days*
    • Drones within 30 days*
    • Air beds/air mattresses within 90 days*
    • Durable medical equipment within 90 days* (e.g., crutches, walkers, slings, mobility scooters, pulse oximeters)

    *New, unopened items can be returned for a full refund.

    Funeral products: (e.g., caskets, coffins) can be exchanged within 90 days if damaged or defective and unused. New or used items are nonrefundable unless the return is due to manufacturer defect or damaged.

    Items Ineligible for Return/Refund/Replacement

    To help keep our customers and associates safe Walmart and Marketplace sellers will not replace, accept returns, or provide refunds for:

    Firearms & AmmunitionPrescription Medications and Devices
    Airsoft & Air Guns, BB Guns, Crossbows, Vertical / Archery bowsItems containing pseudoephedrine, ephedrine, phenylpropanolamine
    Pepper SpraySex Toys & Vibrators, Pregnancy Tests, Ovulation Tests, & Home Diagnostic Testing Kits (including COVID-19 tests)
    Gas Powered Recreational Vehicles (e.g., Dirt Bikes, Mini-Bikes, Go-Carts, Scooters, Ride-ons, UTVs & ATVs)Diabetic Supplies* including meters, strips, lancets, lancet devices & syringes
    Used or Mounted Tires, Wheels, Rims, Snow TiresHygienic Medical Equipment (e.g., bedpans, bath seats, sitz baths, eye drop guides, opened/unsealed breast pumps)
    Trading cards (opened or unopened)RV sewer lines, toilets, toilet bowls and urinals (used or installed)
    Precious Metals (e.g., gold bars, silver coins, currency)

    *Diabetic supplies and items covered by Medicare Part B that are deemed substandard or unsuitable per Medicare supplier standards are returnable.

    Other Service Items & Digital Products Ineligible for Return/Refund/Replacement:

    Prepaid Cell Phone CardsVideo Game Download CardsSim Cards
    Gift CardsPrepaid Gaming CardsVideo On Demand

    Unless specified, electronic games and software downloads are not returnable after purchase. If you did not receive an email containing the code or are unable to redeem the code provided, please go to, scroll to the bottom of the page and click the blue Contact Us button.

    Financial/Home/Tech Services: Return/Refund/Replacement Policy

    Ineligible Items:Eligible Items with a receipt*:Eligible via Service Providers Only:
    Walmart Express Bill PaymentsMoney TransferHome Services (e.g., Angi, Hello Tech, GoConfigure, Tot Squad)
    Reloadable Credit/Debit CardMoney Order Tech Services (e.g., True Network Solutions)
    Check/Card Cashing FeeAffirm
    Branded Gift Cards (Visa, MC, Amex)
    Premium Tech Support & Security w/McAfee Total Protection

    *Note: Money Transfers may be refunded to sending customer if the funds have not been received or deposited into receiver's bank account/mobile wallet. Customer must have the Reference Number or MTCN of the transaction and proper identification.

    Money Orders may be refunded in cash up to 180 days after purchase with original receipt. Money Orders that have been previously cashed or deposited are ineligible for refunds. For refunds for damaged or lost money orders, please visit

    Items purchased with Affirm will be credited back to the customer’s Affirm account. If the refund amount exceeds the loan balance due, Affirm will issue a refund minus interest to the customer’s bank. Refunds may take up to 10 business days to process. If refund is issued in another form of payment such as a gift card, customer is responsible for the loan repayment.

    Home Services Products (e.g., In-Home TV Mounting, Furniture Assembly):

    • Home Services Products not eligible for refund:

      • All used or completed home services.
      • Cancelations less than 24 hours before scheduled booking.
    • Home Services Products eligible for refund:

      • Services purchased within 90 days & canceled more than 24 hours prior to scheduled booking
        • Eligible refunds will be issued from Service Provider not Walmart
    • To cancel an unused service or discuss a problem with a completed service:

      • Angi Services: Select “Review Booking” in the confirmation email or by calling Angi’s dedicated line for Walmart orders at (833) 600-0406.
      • Other Service Providers: Locate the service provider contact listed on your booking confirmation email or go to Home Services and scroll to the FAQ section.

    Tech Services Products (e.g., Device Setup, Connected Home Installations): are nonrefundable by Walmart. Select services may be eligible for a refund by the service provider if not used or completed. Contact True Network Solutions support staff to confirm eligibility or to discuss a problem with a completed service at (888) 725-4544.

    How to Get Your Refund

    Receipted Returns
    No receipt? We can look up store purchases with a debit/credit card or online orders with a phone number or email. Refunds processed back to a debit/credit card without a receipt may take up to 10 business days.

    Receipted items returned within the required timeframe will be refunded to the original purchase method as follows:

    Method of PaymentWith ReceiptRefund Timing
    Cash or CheckCashImmediate
    Credit CardSame Credit Card* or Gift CardUp to 10 Business Days
    Debit Card w/ PINSame Debit Card,* Gift Card or CashUp to 7 Business Days
    Walmart Gift CardWalmart Gift Card Up to 3 Hours
    EBT CardEBT Card Up to 3 Hours

    *When the original credit/debit card is unavailable, refunds for store purchases will go on a Walmart Gift Card and refunds for online purchases will go back to the issuing bank.

    Non-Receipted Returns
    To return or exchange items without a receipt, the customer must present a valid government-issued photo ID. Information from the customer ID is stored in a secure database that Walmart uses to authorize returns.

    If the refund verification process accepts the return, the following options are available:

    • Merchandise exchange
    • Cash refund if value is less than $10
    • Gift Card refund if value is equal to or greater than $10

    Refunds issued for lost items, wrong/incorrect item returned, or suspected fraudulent activity are subject to recharge if Walmart or the Seller can verify delivery or frequent abuse.
    NOTE: Items that require age verification via a valid government issued ID such as alcohol may have a refund delay of up to 10 business days if Walmart is unable to verify age or the customer is unable to receive their delivery.


    Items on a gift receipt can be exchanged, refunded to a Gift Card, or credited to the sender’s original method of payment.

    Items without a gift receipt can be exchanged or refunded to a Gift Card. Items under $10 are refunded in cash. or Items Sold by Walmart

    If an item was sold and shipped by Walmart, the Standard Return Policy applies. To view return by mail instructions, click how to return your item by mail.

    Please note your item may have return restrictions and/or special instructions as follows:

    • Wireless phones & Luxury products (Most items are 14 days).
    • Hazardous materials (e.g., items with lithium ion batteries, household chemicals, fuel, corrosive materials, aerosols, etc.)
    • Freight/oversized/heavy items are not returnable to stores.
    • Items that require assembly (e.g., indoor/outdoor furniture, grills, bicycles, etc.) must be fully disassembled and re-packaged prior to returning to a store or FedEx location (FedEx may decline service for unpackaged assembled items). 
    • Non-contiguous US States and Territories may have mailback restrictions.

    To return items over $300 that are Jewelry, Gems or a Luxury Watch sold by Walmart:

    1. Log in to your Walmart account or contact Customer Care at within 90 days of purchase.
    2. Box up the item. Include all original boxes, papers, grading, certificates of authenticity and appraisals.
    3. Drop the item for FedEx delivery or at a Walmart store.
    4. Use the shipping label provided by Walmart.

    Walmart will work to validate and authenticate the item is returned in the exact same condition as shipped within 48 hours upon receipt of the item.

    Once validated, your refund will be processed back to your original method of payment in up to 10 business days. or Items Sold by Marketplace Sellers

    A Marketplace item is an item sold on by a seller other than Walmart.

    Most items are returnable within 30 days. Returning items purchased from a Marketplace Seller is easy. Simply:

    1. Start a return by logging into your Walmart account or your account.
    2. Verify the return window, follow the instructions, and return the item to original packaging.
    3. Box and prepare the item for shipping. No box? Simply bring eligible items to a Walmart store for packaging*.
    4. Drop it off for FedEx delivery or at a Walmart store, if eligible.
    5. The store will provide a shipping label for eligible items.


    • *Items that require assembly (e.g., indoor/outdoor furniture, grills, bicycles, etc.) must be fully disassembled and re-packaged prior to returning to a store or FedEx location (FedEx may decline service for unpackaged assembled items).
    • Some Marketplace items are not eligible for return to a Walmart store. These are typically odd-sized, freight, oversized, heavy, hazmat, or luxury items. These Marketplace Sellers are responsible for processing, shipping, returns, and customer service related to your Walmart Marketplace order. Use the Marketplace Seller’s instructions for return shipping for such items.
    • Non-contiguous US States and Territories may have mailback restrictions.

    Please reference the Marketplace Seller’s return policy for details regarding refunds and possible restocking fees (up to 20%). Insuring items valued above $600 is recommended prior to return shipping.

    Within 48 hours of receiving an eligible returned item, the Marketplace Seller will verify the item and process the refund minus any applicable fees. Applicable amounts will be refunded back to the customer’s original method of payment within 10 business days.

    To return a Luxury* Item sold by a Marketplace Seller on

    1. Within 14 days of receiving the item, initiate the return online.
    2. Photograph the item and keep the photos for your records.
    3. Package the product carefully. Include all original boxes, papers, warranty cards, grading, certificates of authenticity & appraisals. Apparel/Shoes/Accessories sold as new must be unworn with original tags & labels.
    4. Use a shipping label provided by Walmart or the Marketplace Seller.

    Use the Marketplace Seller’s instructions for return shipping. Some items may be eligible to return at a Walmart store.

    Please reference the seller’s return policy regarding refunds and possible restocking fees (up to 20%). Insuring items valued above $600 is recommended prior to return shipping.

    Any Marketplace Seller luxury item returned without the required materials will be rejected for return and no refund will be issued.

    Luxury items that are damaged will be rejected for return and no refund will be issued. Worn, resized, or altered watches & jewelry items may have a restocking fee up to 20% of the purchase price.

    Within 48 hours of receiving a returned luxury item, the Marketplace Seller will validate and authenticate that the item is in the exact same condition as originally shipped to the customer.

    Once validated, refunds are processed back to the customer’s original method of payment in up to 10 business days.

    *Luxury Item Categories: New and preowned Apparel, Shoes & Accessories (e.g., Scarfs, Sunglasses, Handbags), Jewelry & Watches above $300, Fine Art, Loose Gems & Gemstones, Collectibles (e.g., Coins, Stamps), Memorabilia.

    NOTE: By leaving your package with Walmart for FedEx delivery, you are representing that the package contains no hazardous materials. Items with hazardous materials may include batteries, flammable liquids, computer equipment, certain cosmetics, household goods, and other common products. For more information about what may be considered a hazardous material, see the DOT guidelines.

    Please refer to additional information in the Marketplace returns policy.

    WIC/SNAP Eligible Items

    Eligible items can be returned for a cash refund/credit or Gift Card only if the customer has a receipt showing the item was not purchased with WIC or SNAP:

    • Customer with receipt showing purchase made with WIC: Item exchanged for same item.* Cash refund/credit or gift card is not allowed.
    • Customer with receipt showing purchase made with SNAP: Item can be refunded to SNAP EBT account or exchanged for the same item. Cash refund/credit or gift card is not allowed. 
    • Customer with receipt showing purchase made w/o WIC or SNAP: Item returned for cash refund/credit or gift card.
    • Customer without receipt: WIC or SNAP eligible items exchanged for same item. Cash refund/credit or gift card is not allowed.

    *The customer must have formal documentation from the WIC agency to allow any exceptions.

    A WIC-eligible item is any item listed on the applicable state WIC approved food list.
    A WIC-purchased item is any item on the applicable state WIC approved food list purchased with a valid WIC food instrument (e.g., WIC Voucher, EBT Card, WIC CVV, etc.).

    A SNAP-eligible item is defined by the USDA as any food or food product for home consumption. It excludes specific items from being purchased with SNAP benefits.
    A SNAP-purchased item is any item purchased with a SNAP benefit.

    The Fine Print

    Walmart reserves the right to modify the terms of this policy at any time. A receipt with a valid transaction number is required to receive a refund on sales tax for returned items within the time period allowed by law in Connecticut, Massachusetts, and Rhode Island.

    Walmart reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All non-receipt returns are subject to a refund verification process. All decisions regarding returns are subject to applicable laws. The Store Manager retains final authority to accept or decline any item that is eligible for return. Under no circumstance may a Store Manager accept return of an ineligible item. Store managers may always, at their discretion, refuse return of an item they deem to present a potential health or safety risk to any individual.

    Walmart also reserves the right to close accounts, or to cancel or refuse orders or returns or refunds for violations or abuse of our returns policy, or any fraudulent activities relating to returns.

    Seafood Policy

    Section I: Sustainable Products at Walmart | Our Pledge to Customers/Members
    Our customers and members count on Walmart and Sam’s Club to deliver affordable products in a way that is sustainable for people and for the planet. To meet those needs, we work with partners all along the supply chain to improve the sustainability of products we sell. We do this while working to offer quality products, everyday low prices and putting customers in charge of their food choices by helping provide clear, accurate information about food ingredients and production.

    Section II: Sustainable Seafood
    Over the past half century, demand for seafood has increased five-fold. An estimated 75 percent of the world’s fisheries are at or beyond sustainable limits. Meanwhile, an estimated 1 billion people rely on fish as their primary source of protein, while another 200 million rely on the industry as their main source of income.

    Section III: Walmart’s Position
    Walmart aspires to help make choices easier and more transparent for people. We serve hundreds of millions of customers every year, and we advocate for them among suppliers to provide more sustainably produced products while maintaining the low prices customers expect. As part of our efforts to provide our customers affordable, safe, and healthier food, Walmart is committed to expand and enhance sustainable sourcing to cover 20 key commodities.

    At Walmart, we value our relationships with the seafood suppliers who are dedicated to providing the highest in quality and safety through practices that promote sustainable fisheries and social responsibility. We know that seafood is an important source of protein, nutrition, and income for people all over the world. Therefore, we aspire to find our customers safe, affordable, and sustainable seafood that does not negatively affect global communities or the environment. Our goal is to build transparency and continuous improvement in the seafood supply chain so that we can build confidence and provide for our customers now and in the future.

    Walmart believes the health of species, fisheries and ecosystems around the world is good for the planet and important to people today and in the future. We are working with our suppliers and partners to track the management of fisheries from which our suppliers source so that we can promote a sustainable supply.

    In addition, we care about the men and women in our supply chain and in the seafood industry as a whole, and we are concerned about the ethical recruitment and treatment of workers. While this is a complex issue, we are actively engaged in bringing together numerous stakeholders, NGOs and other private sector companies to help find solutions.

    Section IV: What we’re asking of our suppliers
    Fresh and Frozen Seafood
    By 2025, based on price, availability, quality, customer demand, and unique regulatory environments across our global retail markets, Walmart U.S., Sam’s Club, Walmart Canada, Walmart Mexico, and Walmart Central America will require all fresh and frozen, farmed and wild seafood suppliers to source from fisheries who are:

    • Third-party certified as sustainable using Marine Stewardship Council (MSC) or Best Aquaculture Practices (BAP), or certified by a program which follows the FAO Guidelines1 and is recognized by the Global Sustainable Seafood Initiative (GSSI) as such. For our farmed supply, we expect suppliers to ensure sustainable production and sourcing throughout the supply chain, including final processing plant, farms, hatcheries and feed mills.


    • Actively working toward certification or in a Fishery Improvement Project (FIP) or Aquaculture Improvement Project (AIP) that has definitive and ambitious goals, measurable metrics, and time bound milestones.

    Canned Tuna
    By 2025, based on price, availability, quality, customer demand, and unique regulatory environments across our global retail markets, Walmart U.S., Sam’s Club, and Walmart Canada will require all canned light and white tuna suppliers to source from fisheries who are:

    • Complying with the International Sustainable Seafood Foundation (ISSF) sustainability conservation measures, including those adopted in collaboration with relevant tuna Regional Fishery Management Organizations (RFMO) and from vessels that are registered on the Pro-active Vessel Register (PVR).


    • Third-party certified as sustainable using Marine Stewardship Council (MSC), or certified by a program which follows the FAO Guidelines1 and is recognized by the Global Sustainable Seafood Initiative (GSSI) as such. Walmart will also source from suppliers using better management fishing practices as validated through chain of custody (e.g. pole and line, free-school sets).


    • Actively working toward certification or in a Fishery Improvement Project (FIP) that has definitive and ambitious goals, measurable metrics, and time bound milestones.

    When it comes to the issue of method of catch, Walmart will offer customer choice in select markets, based on local customer preference and market retail norms.

    • Walmart U.S. and Sam’s Club offer customer choice by carrying FAD-free lines of canned tuna.

    Section V: Responsible Sourcing
    Walmart’s commitment includes respecting the dignity of those who grow, catch and produce products for our customers. That is why Walmart suppliers globally—including seafood suppliers—are expected to comply with Walmart’s Standards for Suppliers and applicable Responsible Sourcing program requirements. Walmart’s Standards for Suppliers set out our expectations of suppliers and their facilities regarding the ethical treatment of workers, workplace safety, environmental responsibility, and appropriate business practices. The Standards apply throughout the supply chain, including vessels, hatcheries, feed mills, farms, and final processing facilities. Walmart expects its suppliers to be transparent, to disclose facilities consistent with policy and make all facilities available for audit or inspection at any time, and to commit to continuous improvement. Suppliers are also encouraged to involve themselves in Walmart-led or -supported industry initiatives focused on improving responsible sourcing in seafood supply chains. More about Walmart’s Responsible Sourcing program requirements and collaborative initiatives can be found at and at

    1FAO Guidelines for the Ecolabelling of Fish and Fishery Products from Marine Capture Fisheries. Revision (2009)

    FAO Guidelines for the Ecolabelling of Fish and Fishery Products from Inland Capture Fisheries (2011)

    FAO Technical guidelines on aquaculture Certification (2011)

    Last Updated: February 17, 2017

    Social Media Guidelines

    We engage with our customers and stakeholders beyond the walls of our stores: you can find us on Facebook, Twitter, YouTube, Instagram, Snapchat, LinkedIn and Medium. This page will give you a better idea on how to engage with us in social media, what you can expect from us, and where to find more information.

    Walmart's Twitter Engagement Guidelines
    Twitter asks a very basic question of its users: “What’s happening?” And we know the answer to that question – we’re working every day to help people save money so they can live better.

    Through our Twitter account we aim to provide you with information on Walmart’s major activities and initiatives - from sustainability to diversity, from healthier foods to charitable giving. We welcome your thoughts on any and all of those topics.

    We are happy to help our customers and associates through Twitter and look forward to hearing from you.

    Here are a couple of things you should know about our Twitter engagement:

    • We are committed to having a dialogue with our followers. We count on you to use @ messages in a way that contributes to the dialogue. Please support any claims with links to information sources whenever possible. We love opinions; we love them even more when you back them up with facts.
    • We strive to respond to as many relevant questions and comments as possible, but we reserve the right to use our judgment in selecting the messages we respond to.
    • Following a Twitter account or including an account in a Twitter list does not constitute an endorsement; the same applies to re-tweeting messages posted on accounts that Walmart does not own, or marking them as “favorites.”

    The posting and presence of content on Twitter and on this site does not necessarily mean that Walmart agrees with the content, ensures its accuracy or otherwise approves of it. Nothing in any Twitter page constitutes a binding representation, agreement or an endorsement on the part of Walmart. Please review Twitter’s terms of use carefully when engaging on the site.

    Walmart’s Facebook and Instagram Engagement Guidelines

    We’re excited that you’ve joined us on our Facebook or Instagram page, and we know you’ve got plenty to say. At Walmart, our mission is our purpose: we save people money so they can live better.

    While you’re with us, we hope you’ll take a moment to read the following guidelines we ask you to follow when contributing to our Facebook or Instagram page:

    • Don’t do anything that breaks the law.
    • Be polite and courteous, even if you disagree. Excessive name calling, profanity, fighting words, discriminatory epithets, sexual harassment, bullying, gruesome language or the like, will not be tolerated.
    • Stay on topic. Keep the conversation relevant to the community and contribute to the dialogue. We reserve the right to remove content that is off-topic, out of context, spam, promotional or links to third party sites.
    • Keep it real. All posts should come from a real person and a real Facebook or Instagram profile. Postings from fake or anonymous profiles will be deleted when discovered.
    • We are happy to help our customers and associates through Facebook or Instagram, and look forward to hearing from you.
    • We reserve the right to remove content posted to Facebook or Instagram that violates these guidelines.

    If you are a Walmart associate, please follow these additional guidelines:

    • Know the rules. Before engaging on Facebook or Instagram, or on any other social media property, make sure you read and understand Walmart’s Social Media Policy and Walmart Information Policy. In any and all interactions, make sure that you don’t share confidential or private information about the Company’s business operations, products, services, or customers; respect financial disclosure laws; and do not say you speak for the Company without express written authorization from the Company to do so.
    • Remember that we have a dedicated team tasked with responding to customer inquiries or criticism. Our official Walmart social team is responsible for engaging customers through our page. To avoid confusion, we ask that you not attempt to respond to customer inquiries or comments directed specifically to the Company or asking for an official Company response on this site.
    • Consider using company established channels for job-specific issues. While we encourage associates to join our Facebook and Instagram communities and participate in conversations with our customers and other users, we encourage you to direct your complaints or concerns about your job or working environment to your store management team using the established Open Door Process or

    For Walmart managers: If you are a manager, please make sure you are familiar with our Social Media Management Guidelines, available on the Walmart Wire. 

    Standards for Suppliers

    All suppliers and their facilities – including subcontracting and packaging facilities – are expected to uphold Walmart’s Standards for Suppliers. Learn more about our standards and expectations for suppliers and our requirements for facility disclosure here.

    Sustainable Chemistry Commitment

    Walmart customers expect products that are safe, affordable and sustainable. Sustainable Chemistry is the design of chemical products and processes that reduce or eliminate the use or generation of hazardous substances, both to humans and the environment. To minimize the negative environmental and social impact, Walmart has developed a policy on sustainable chemistry for its consumables/Health & Wellness business that focuses on transparency, advancing formulation, and begin labeling private brand products in accordance with the U.S. EPA’s Design for the Environment Safer Product Labeling.

    Beginning in January 2015, Walmart expects all suppliers will provide full online public ingredient disclosure for formulated consumable items sold at Walmart and Sam’s Club. For private brands, Walmart partnered with the WERCs – a vendor supporting Walmart’s chemical safety and regulatory compliance – to house all proprietary product formulations. Supplier formulations remain confidential from Walmart. Through the WERCS, Walmart private brand suppliers reviewed and approved their in-scope products ingredients in compliance with either U.S. EPA's Design for the Environment Standard for Safer Products or CSPA's Consumer Product Ingredient Communication Initiative. Ingredient information for Walmart private brand products within the scope of the policy will be made available on and items pages.

    The following categories of ingredients are commonly protected as trade secrets. When ingredients in these categories are trade secrets, they should be disclosed as follows: Dyes and colorants: should be listed by a chemical-descriptive name. In some cases, Walmart’s private brand products may list colorants that vary by product. Fragrances: Scent ingredients may be listed as "Fragrance," on the label, but the formulator must indicate where detailed information can be found. View Walmart’s Fragrance palette for private brands.

    The Walmart Sustainability Index will measure supplier compliance with the policy. If a formulated consumable product is missing its online ingredient disclosure, please email

    For more information on the Sustainable Chemistry Commitment, please visit the Walmart Sustainability Hub.

    Sustainable Row Crop Position Statement

    Sustainable Products at Walmart U.S. and Sam’s Club U.S.
    Our customers and members count on Walmart and Sam’s Club to deliver affordable products that are also sustainable for people and for the planet. Through actions that build transparency and trust, we work with suppliers, NGOs, and governments, all along the supply chain to improve the sustainability of the products we sell. We do this while offering quality products at affordable prices with a time-saving shopping experience.

    Worldwide, social and environmental losses are escalating. From resource-heavy farming that deplete soil and water resources to the destruction of biologically diverse rainforests, every day the balance of our world’s vulnerable ecosystems becomes more unstable. Our natural systems are telling society we are not doing enough – we’re actually doing irreversible damage to our planet and the natural systems we rely on.

    Our Commitment to Regeneration
    Walmart U.S. and Sam’s Club U.S. are committed1 to becoming a regenerative company – one dedicated to placing nature and humanity at the center of our business practices. Our vision is to help transform product and food supply chains to be regenerative. That is why in September 2020, Walmart, Sam’s Club, and the Walmart Foundation made a commitment to protect, manage or restore at least 50 million acres of land and 1 million square miles of ocean by 2030 related to ecosystems that produce food and other consumer products.

    Regenerating means restoring, renewing, and replenishing in addition to conserving. It means adopting practices in row crop agriculture that build soil health and protect nature, helping promote improved economic and environmental outcomes while contributing to the prosperity and equity of customers, associates and the people who participate in our product supply chains.

    Sustainable Row Crops
    Successfully transitioning to a system that is less resource-intensive and built on a foundation of healthy soil and long-term productivity will require the active support of all participants in the agricultural system, including farmers, food processors, distributers, retailers, consumers, government, and those who work with farmers.

    Walmart U.S. and Sam’s Club U.S. believe this transition depends on the adoption of best practices for soil, nutrient, pest, water, and land management. Greatly accelerating the adoption of these practices across our supply chains will build a dependable supply chain that can strengthen our ability to continue helping people save money and live better.

    Walmart U.S. and Sam’s Club U.S. Priorities
    We understand that our aspiration to become a regenerative company means leveraging our position as trusted retailers and brands to accelerate the adoption of best practices in row crop agriculture. We believe we can deliver the greatest impact by:

    • Working within the supply chain to help producers adopt best practices,
    • Supporting and enabling transparency,
    • Building structures to enable Walmart and Sam’s Club and the supply chain to track and report progress,
    • Investing in place-based approaches for critical landscapes.2

    Through our membership in the Midwest Row Crop Collaborative, we will continue to work with leaders across the agricultural supply chain and NGO community to develop and scale up new approaches to farming that build soil health and long-term productivity, protect water, address climate change, and support farm families.

    A wide variety of farming practices can drive improved environmental and economic outcomes in row crop production. Often, these practices are geographically dependent. Accordingly, we will encourage adoption of the following farming practices in our supply chain where appropriate as well as encourage suppliers to support the practices that could prove most impactful locally.

    Walmart U.S. and Sam’s Club U.S. Position on Row Crops
    Best Management Practices for consideration to adopt:

    • Soil and Nutrient Management
      • Cover crops – Plants that are planted to cover the soil between crop cycles primarily to manage soil erosion, improve soil health, enhance water availability, smother weeds, control pests and diseases and increase biodiversity. Cover crops may have additional benefits such as increasing soil organic matter, improving crop yields, increasing soil organic carbon, and attracting pollinators.3
      • Conservation tillage – Practices that reduce or eliminate tillage of a field, resulting in reduced erosion and improved soil structure, and leaving at least 30 percent of the soil surface covered by residue to reduce soil loss.4,5
      • Crop rotation - Planting different crops sequentially on the same plot of land to improve soil health, optimize nutrients in the soil, and combat pest and weed pressure.6,7
      • 4R nutrient management – Is a strategy for the application of commercial fertilizers, manure, amendments, and organic by-products to agricultural landscapes to provide plant nutrients. A common framework for optimizing nutrient management is known as the “Four Rs”:
        • Right amount - the proper rate of application;
        • Right source - applying the proper type;
        • Right placement - using the appropriate method for application;
        • Right timing - applying at the correct time in the lifecycle of the system.8
    • Pest Management
      • Integrated Pest Management (IPM) – A sustainable, science-based, decision-making process that combines biological, cultural, physical, and chemical tools to identify, manage and reduce risk from pests and pest management tools and strategies in a way that minimizes overall economic, health and environmental risks.9 IPM relies on pest monitoring and forecasting, use of economic/damage thresholds, integrating chemical and non-chemical strategies and choosing the most effective, least-risk options.
      • Beneficial insect habitat – Developing a diversity of flowering native or naturalized plants, which provide food for beneficial insects (predators and parasitoids), and undisturbed egg-laying and nesting sites for reproduction and overwintering to encourage beneficial insect populations which reduce pest pressure.10,11 The same habitat features also provide food and nesting resources for pollinators.
    • Water Management
      • Implement water management plan Optimizing farming techniques, decisions, and management to limit impacts that the water use and discharge will have on the watershed, community health, and regional ecology by assessing operation needs, identifying needs of other water users in the basin (including nature as a user, e.g., minimum required flows), comparing to total available renewable water,12 and designing interventions and adjusting water uses to bring water use into the boundaries of the basin.
    • Land Management
      • Hedgerow plantings Dense woody vegetation planted in a linear design to protect water quality and provide shelter for wildlife.13
      • Riparian corridor Management practices that create and maintain areas that extend down into the groundwater, up above the canopy, outward across the floodplain, up the near-slopes that drain into the water, laterally into the terrestrial ecosystem and along the watercourse at a variable width.14
      • Grassed waterways Grassed waterways are constructed graded channels that are seeded to grass or other suitable vegetation. The vegetation slows surface waterflows and the grassed waterway conveys the water to a stable outlet at a non-erosive velocity.15
      • Constructed wetlands Artificial wetlands created to treat agricultural wastewater using natural functions of vegetation, soil, and microbial populations.16
    • Priority Area Protection
      • Abstain using recently converted land Row crops should not be planted on land that was recently cleared of native vegetation (e.g. grasslands or forests) even if sustainable farming practices are followed after a cutoff date. Sector-wide cutoff dates may differ across commodities and regions. In lieu of a sector-wide conversion cutoff date, a cutoff date no later than the date that Walmart U.S. and Sam’s Club U.S. issue this guidance should be used as the cutoff date, after which land should not be converted for row crop production.17 Sustainable practices that occur on recently or newly converted grasslands, peatlands, wetlands, or forests do not qualify towards Walmart U.S. or Sam’s Club U.S.’s nature aspirations.
      • Agriculture conservation easement Protect, restore and enhance wetlands, grasslands, forests, or working farms and ranches through voluntary, legal agreements to permanently limit land usage to protect its conservation values.18

    Supporting Landscape Place-Based Approaches
    Walmart U.S. and Sam’s Club U.S. encourages suppliers, aggregators, and commodity companies to engage in place-based approaches (both at the jurisdictional and landscape-level) to leverage positive change beyond individual supply chains and help accelerate sustainable and regenerative commodity production systems at scale.

    A placed-based approach to natural resource and community issues refers to land and natural resource planning efforts that bring together diverse individuals, values, uses, experiences and activities tied to a specific geographic location. The essential idea behind place-based programming is that caring about places is important and different than just caring about resources. When successful, a placed-based approach will protect multiple resources within an area, create holistic strategies for improvement, focus on diverse stakeholder engagement, and promote a broad range of positive outcomes by addressing underlying conflicts.19

    These actions vary by jurisdiction and region, but could include:

    • Becoming involved in a jurisdictional initiative by participating in steering committees or engaging in multi-stakeholder dialogue.
    • Committing to source from jurisdictions and landscapes that are pursuing, or have implemented, regenerative agriculture practices.
    • Providing funds and/or technical support to producers, extension centers, projects, and local initiatives working to promote regenerative agriculture.

    For more information, please visit the Walmart Sustainability Hub.

    What We’re Asking of Our Suppliers
    Walmart U.S. and Sam’s Club U.S. understand that cooperation among suppliers is essential to the success of any responsible sourcing initiative. We encourage product suppliers to actively support our sustainable row crop efforts by:

    • Implementing sustainable management practices, as applicable, across the management areas of soil & nutrient, pest, water, and land as outlined above.
    • Sourcing commodities that meet certification standards that Walmart U.S. and Sam’s Club U.S. accepts as credible and impactful, or where certifications are unavailable, produced using regenerative practices with positive outcomes for nature, people, and the economy.
    • Joining Project Gigaton, setting goals to restore agriculture in the Nature Pillar of the portal and reporting progress annually.

    1 Regeneration Speech
    2 Walmart Sustainability Hub
    3 SARE
    4 SARE
    5 Purdue
    6 SARE
    7 Rodale Institute
    8 UC Davis
    9 IPM
    10 NRCS
    11 Xerces Society for Invertebrate Conservation
    12 Non-Renewable Water Defined
    13 NRCS
    14 USDA
    15 NRCS
    16 GWPP
    17 AFi
    18 NRCS
    19 Placed-Based Planning

    Walmart Code of Conduct

    Global Ethics is responsible for promoting Walmart’s culture of integrity. This includes developing and upholding our policies for ethical behavior for all of our stakeholders everywhere we operate.

    But perhaps most importantly, it includes raising awareness of ethics policies and providing channels for stakeholders to bring ethics concerns to our attention. 

    Global Ethics:

    • Serves as a guide and resource for ethical decision making
    • Provides a confidential and anonymous reporting system
    • Leads a continuing ethics education and communication system

    Learn more at the Walmart Code of Conduct

    Walmart UK Tax Strategy Statement

    This Tax Strategy Statement sets out the management of the UK registered entities in the Walmart Inc. group as listed below (“the Entities”). This tax strategy was published on 21/12/2022 and the Entities regard this publication as complying with their duty under paragraph 19(2) Schedule 19 FA 2016 in their financial years ended, respectively, December 31, 2022, January 31, 2023, February 28, 2023, and June 30, 2023.

    The Entities are as follows:

    • WMGS Europe Ltd (31 December 2022)
    • Imagegate Ltd (31 December 2022)
    • Woodson Summit LP (31 January 2023)
    • International Retail Partners LP (31 January 2023)
    • WMT Warwick LP (31 January 2023)
    • WMSA Investments Ltd (31 January 2023)
    • Asda Holdings UK Ltd (28 February 2023)
    • Wal-Mart Stores UK Ltd (28 February 2023)
    • Broadstreet Great Wilson Europe Ltd (28 February 2023)
    • Corinth Investments Ltd (30 June 2023)
    • Walmart EMEA Ltd (30 June 2023)

    The approach of the Entities to risk management and governance arrangements in relation to UK taxation:

    The Entities Boards or governing bodies (“the Boards”), are ultimately responsible for the respective entity’s tax governance, including the review and evaluation of tax affairs and risks.

    Day-to-day tax matters may be delegated to certain affiliated company subject matter experts, who manage a professionally qualified tax team. When appropriate, external advice is sought from professional advisers, particularly for complex or uncertain matters, to support the Board’s decision-making process.

    The Entities maintain documented tax process controls, to provide assurance that tax risk is being managed, and to ensure compliance with relevant reporting requirements.

    The Entities take a zero-tolerance approach to the facilitation of tax evasion and are committed to upholding tthe laws relevant to countering tax evasion.

    Attitude towards tax planning, so far as it affects UK taxation:

    All tax planning is driven by a business or commercial purpose. The Entities are committed to acting with integrity and transparency on all tax matters and complying fully with UK tax law, which may involve claiming tax allowances, incentives, or exemptions, to which it is entitled under applicable laws and regulations.

    Level of risk in relation to UK taxation that the Group is prepared to accept:

    The Entities assess risk on a case-by-case. The Entities’ objective is to comply with legal and tax requirements in a manner which ensures the right amount of tax is paid at the right time, underpinned by an open and co-operative relationship with HMRC.

    Approach towards the Entities’ dealing with HMRC:

    The Entities’ approach is to comply fully with UK tax law, with full disclosure, and that any areas of uncertainty are discussed with HMRC on a timely basis. The Entities, or their delegates, have regular communication with the HMRC Customer Compliance Manager and specialist HMRC teams to promote a professional, collaborative working relationship which is based on principles of transparency and trust.

    Walmart U.S. Pollinator Health Position

    In 2020, Walmart committed to becoming a regenerative company. As part of this commitment, Walmart and the Walmart Foundation aim to help protect, manage, or restore at least 50 million acres of land and one million square miles of ocean by 2030.

    According to the Intergovernmental Science-Policy Platform on Biodiversity and Ecosystem Services (IPBES), pollination is important for maintaining the populations of many plants and is critical in agricultural systems. About 75 percent of the world’s major crops are dependent on pollinators1, and they contribute to the subsistence agricultural production that feeds many millions of people2. Therefore, a substantial decline in pollinator (e.g., bees, beetles, birds, butterflies, bats, moths, wasps) populations may threaten food production for both local consumption and global food markets. Research by IPBES confirms that wild pollinators have declined in abundance and diversity in regions including North America because of factors such as land-use change, intensive agricultural management and pesticide use, environmental pollution, invasive alien species, pathogens and climate change.

    Also, according to IPBES, pollinator exposure to pesticides can be reduced by minimizing the use of pesticides, incorporating alternative forms of pest control, and adopting a range of specific application practices. Actions to reduce pesticide use include promoting Integrated Pest Management (IPM); a sustainable, science-based, decision-making process that combines biological, cultural, physical, and chemical tools to identify, manage and reduce risk from pests and pest management tools and strategies in a way that minimizes overall economic, health and environmental risks, as defined by the IPM Institute of North America.

    As part of our commitment to protect and restore natural resources involved in production of the products we sell, Walmart U.S. is taking these initial steps to promote pollinator health:

    1. Walmart U.S. will source 100% of the fresh produce and floral we sell in our in-store Produce department from suppliers that adopt integrated pest management practices, as verified by a third-party, by 2025. We also encourage fresh produce suppliers to report their pesticide application and biodiversity management annually, through Walmart’s annual sustainability surveys.

    Third-party certifications that verify IPM adoption or that are protective of pollinator health and include robust IPM criteria include:

    Additional third-party certifications may be added to the above list as they are able to demonstrate improvements to their IPM criteria.

    As part of this initiative, we will also encourage fresh produce suppliers to phase out use of chlorpyrifos and nitroguanidine neonicotinoids (imidacloprid, thiamethoxam, clothianidin, dinotefuran) where applicable unless mandated otherwise by law, and to avoid replacing them with other products with a level I bee precaution rating.

    2. To help improve and expand pollinator habitats, Walmart U.S. will:

    a. Encourage fresh produce suppliers to protect, restore, or establish pollinator habitats by 2025 on at least 3% of land they own, operate, and/or invest in (e.g., community gardens, pollinator-friendly solar3, sustainable landscapes4). Suppliers are encouraged to report annual progress through Walmart’s annual sustainability surveys.

    b. Encourage live-plant suppliers to label pollinator-friendly plants (plants grown without neonicotinoids, flupyradifurone and sulfoxaflor) for sale in our retail stores.

    c. Continue to avoid selling invasive plant species based on recognized regional lists.

    d. Help educate customers about pollinator plants for home gardens. In the spring of 2021, more than 1.3 million annual and perennial neonic-free plants for sale in our stores will carry tags to help customers identify plants that attract pollinators. We will explore other initiatives, online and in store, to engage and educate customers.

    e. Explore opportunities to incorporate pollinator habitat on Walmart U.S. real estate or in local communities, including:

    • Our new Home Office: The “Big Nature” landscape of the new Walmart Home Office campus includes features to support local populations of plant pollinators: for example, we anticipate that over 75% of the plant species will be pollinator-friendly plants (providing the food and habitat pollinators that wildlife like bees, butterflies and birds rely on); and we intend to include pollinator-friendly meadows near waterways (providing undisturbed pollinator foraging habitat as well as water access and the potential for more intentional nesting habitat spaces for insects, small animals and birds).
    • Our stores and other facilities: On an opportunistic basis, we intend to establish pollinator habitats at locations where feasible. For example, 21 Walmart stores have onsite pollinator gardens; and our renewable energy team is working with solar developers to plant pollinator habitats where feasible, such as the solar project at our Distribution Center in Laurens, SC.

    1 Klein et al, Importance of Pollinators in Changing Landscapes for World Crops, 2006,
    2 IPBES, The Assessment Report on Pollinators, Pollination and Food Production of the Intergovernmental Science-Policy Platform on Biodiversity and Ecosystem Services (IPBES), 2017
    3 Land under and around solar arrays can be planted with pollinator-friendly vegetation. UVM Extension
    4 A place where people steward natural capital alongside sustainable production systems at a scale that encompasses multiple levels of governance, a wide range of uses, and essential natural capital, to enhance long-term human well-being in a changing world. Conservation International, Sustainable Landscape Approach Implementation guidebook, 2018 p. 4

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