Now when a truck arrives, all associates swarm to the back dock to take everything to the salesfloor immediately. “It’s all about speed and efficiency – getting it there as fast as possible,” Mertig said.
At a nearby Walmart Supercenter, they’re having similar challenges. “I feel like once we put something on the shelf, we turn around, and it’s already gone,” eCommerce department manager Maria Sotelo said.
But as store manager Rissa Pittman pointed out, even though a few products like paper towels and toilet paper remain scarce, they’re being replenished each day. “We might not have it right away in stock, but the next day, we have a truck that will,” Pittman assured.