Walmart Claims Services Privacy Notice

• Amended the “State Privacy Rights” section to include additional jurisdictions.

Walmart Claims Services, Inc. (d.b.a. "Arkansas Claims Management, Inc." in some locations) is the casualty claims administrator for Walmart Inc., its subsidiaries and affiliates ("Walmart"), family of companies), and Walmart's insurance carriers. We recognize the importance of information privacy. We strive to manage personal information in accordance with our core value of respect for the individual. This Notice describes:

• Why we collect your personal information.
• How your information is used and protected.
• When and with whom we disclose your information.

If you have any questions about this Privacy Notice, please contact us as described in the “Contact Us” section below.

We collect personal information from you and others to appropriately administer Workers' Compensation and liability claims involving Walmart. We also must adhere to various legal requirements concerning claims administration and reporting—including reporting of Workers' Compensation claim data, Medicare reporting requirements, Child Support Lien Network data matching, claim fraud detection and prevention, and applicable HIPAA requirements.

Personal information is information that identifies you or reasonably can be linked to information that identifies you. Some laws define “personal information” differently, and we use those definitions when they are applicable. Rest assured, though, that no matter where you live, we treat your personal information with respect, and we collect, use, and disclose it only as described in this Notice. The personal information we collect includes contact information like name, address, and phone numbers.

We may collect or receive the following categories of personal information. Not all categories may be collected or received about every individual:

• Basic Personal Identifiers, such as name, telephone number, physical address, email address, government-issued identifiers (e.g., national identification numbers and driver’s license numbers), and signature.
• Device and Online Identifiers, such as account login information, MAC address, IP address, and cookie IDs.
• Internet and Other Network Activity, such as information about your browsing or search activity as well as your interactions with our websites, mobile applications, emails, or advertisements.
• Commercial Information, such as purchase and transaction history information (such as products or services you have purchased, rented or returned).
• Demographic Information, such as age, gender, citizenship, ethnicity, date of birth, family or marital status, household income, education, professional and employment information, family health, number of children, number of cars owned, and software or virtual assets owned.
• Financial Information, such as credit and debit card numbers and claims information.
• Geolocation, such as data about the location of your device, which may be imprecise (i.e., inferred from your device’s IP address). If you provide your consent, this data may be precise.  
• Health and Health Insurance Information, such as prescription numbers and health insurance identification numbers.
• Sensory Information, such as audio, visual, and other sensory information, such as photographs and audio and video recordings.
• Background Information, such as background checks and criminal convictions.
• Inferences, such as individual preferences and characteristics, such as inferences related to shopping patterns and behaviors.

We collect information from you in a variety of ways. It may be:

• Provided directly by you or a member of your household
• Collected from a device associated with you or your household
• Collected through in-store technology
• Collected from another company within our family of companies
• Collected from an external third-party source

Examples of third-party sources are entities that help prevent or detect fraud and entities that provide documentation concerning your claim including, but not limited to, records from healthcare providers.

Walmart Claims Services, Inc. uses your information to:

• Fulfill our legal function or obligations, such as administering claims.
• Protect the security and integrity of our websites, mobile services and our business, and help prevent fraud.
• Conduct business analysis, such as analytics, projections, identifying areas for operational improvement, such as maintaining public safety.

Further examples include:

• Medicare reporting
• Workers' Compensation data reporting to regulatory agencies
• Fraud detection and reporting
• Data matching with the Child Support Lien Network (CSLN)
• Reporting to Walmart and its insurance carriers
• Claim processing

All of the categories of personal information that we collect have been disclosed to other companies for a business purpose. When we disclose, the information will be used in ways that are consistent with this Notice. We may disclose information about you with insurance carriers and service providers who perform services on our behalf. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. In addition, we may disclose information about you to disability or benefit plans sponsored by Walmart and the administrators of and service providers for such plans for purposes of administering disability benefits for which you may be entitled.

We also may disclose your information in certain other circumstances. These include situations when we believe in good faith that the law requires it or that the disclosure is necessary to protect the safety, property, or other rights of our associates, or any other person. Examples include:

• Protecting the health or safety of customers and associates;
• Addressing crimes committed on Walmart property;
• Identifying and addressing fraud or financial risk;
• Providing personal information from cameras to law enforcement at their written request;
• Responding to a search warrant or other valid legal inquiry; and
• Responding to an investigative body in the case of a breach of an agreement or violation of law.

Categories of Personal Information We Disclose to Each Type of Third Party:

We may disclose your personal information to certain categories of third parties, as described below.

Aggregate Information

We may disclose aggregate and statistical data that does not identify you personally. We may do this for actuarial analysis, research, and benchmarking purposes.

Business Transfers

In the unlikely event that Walmart Claims Services, Inc. or substantially all of its assets are acquired by an unrelated third party, your personal information may be transferred to the acquiring party.

We will keep the personal information we collect about you for as long as necessary to carry out the purposes set forth in this Privacy Notice or any other notice provided at the time of data collection, but no longer than as required or permitted under applicable law or internal Walmart policy. We dispose of the information we collect in accordance with Walmart’s retention policies and procedures.

We use reasonable information security measures, including physical, administrative, and technical safeguards.

California Consumer Privacy Act

• If you are a current or former Walmart associate and reside in California, see the Walmart Associate Information Privacy Notice for information about your California privacy rights.
• If you are a Walmart customer and reside in California, see the Walmart California Consumer Privacy Act Notice.

Colorado Consumer Privacy Act

• If you are a Walmart customer and reside in Colorado, see our Walmart Colorado Consumer Privacy Notice.

Additional Customer State Privacy Rights

Many additional states have enacted comprehensive data privacy legislation (learn more about specific state privacy rights by reviewing our FAQs). Depending on the state in which you reside, you may exercise certain privacy rights. Customers may do so by going to the footer of our website or settings section of our app and selecting the “Your Privacy Choices” link. Based on your state, you may be able to request to:

• Access your personal information. You may have the right to obtain your personal data in a portable format that allows you to transmit the personal data to another entity. If your state provides for you to receive additional information regarding certain disclosures we make to third parties, we will provide this detail in our response to your access request.
• Correct your personal information.
• Delete your personal information. A request to delete personal information is subject to certain exceptions, defined by law.
• Opt Out of the Processing of Your Personal Information for Purposes of Targeted Advertising. This right is not offered because Walmart Claims Services does not process your personal information for purposes of targeted advertising.
• Opt Out of the Sale or Sharing of Your Personal Information.

Additional state privacy notices and disclosures:

• Nevada Consumer Health Data Privacy Notice
• Washington Consumer Health Data Privacy Notice

If we decline to take action on one of your rights, you can submit an appeal by going to our Privacy Request page.

We will not discriminate against you for exercising your rights. We will not deny you goods or services, charge different prices or rates, provide a different level of service or quality of goods, or suggest that you might receive a different price or level of quality for goods. Some programs or membership services require usage of personal information to function, so compliance with your request may impact those experiences.

How Do We Verify Your Identity to Complete Your Access, Correction, and Deletion Requests?

If you request access to, or the correction or deletion of, your personal information we will verify your identity before disclosing the requested information. To do so, we may ask that you log into your account or provide us with your:

First name*, middle initial, last name*

Address*

Email address

Phone number

*Required field

When you make a request, you will be asked to answer a few questions about yourself to help us verify your identity. Third-party identification services may help us with verification to prevent disclosure of your personal information resulting from fraudulent requests. You may be asked to log into your online account and complete a one-time passcode validation. In the event more documentation is necessary to verify your identity, we will notify you directly.

What If You Cannot Verify My Identity?

If we cannot verify your identity, we will notify you, and your request(s) to access, request, or delete your personal information will not be processed. Any requests may be denied if we have reason to believe they are fraudulent.

How Do I Submit a Request Using an Authorized Agent?

In some states, you can have authorized agents exercise some of your rights for you. If you would like an authorized agent to exercise those rights, they may use the same links described above to submit requests. We require documentation demonstrating your agent’s authority to submit requests on your behalf. For example, a valid power of attorney or other documentation, including a letter, signed by you (the state resident) authorizing the agent to submit your requests. You can download a sample letter from the request form. Documentation may be uploaded at the time you submit your request on our website or provided to us up to 10 business days after. If you submit your request by calling, you can email your forms to consumerprivacy@wal-mart.com.

We will provide notice of significant updates, but please check our Privacy Notice periodically for changes. We will always post the date our Privacy Notice was last updated at the top of the Notice.

Please feel free to contact us with any questions or comments about this Notice or about how your information is handled. You can contact us via the phone number or address below:

Walmart Claims Services, Inc.
Attn: Compliance Office
PO Box 14731
Lexington, KY 40512-4731
Tel: (800) 527-0566