Walmart Claims Services Privacy Notice

Updated: Jan. 1, 2023

We Recently Updated Our Privacy Notice

Updates include:

  • Addition of Virginia Privacy Rights section
  • Updated California Privacy Rights section
  • Addition of section about how long we keep your information

Walmart Claims Services, Inc. (d.b.a. "Arkansas Claims Management, Inc." in some locations) is the casualty claims administrator for Walmart Inc., its subsidiaries and affiliates ("Walmart"), family of companies), and Walmart's insurance carriers. We recognize the importance of information privacy. We strive to manage personal information in accordance with our core value of respect for the individual. This Notice describes:

  • Why we collect your personal information.
  • How your information is used and protected.
  • When and with whom we disclose your information.

We do not sell or rent your personal information to third parties for money. If you have any questions about this Privacy Notice, please contact us as described in the section entitled Contact Us below.

Information We Collect

We collect personal information from you and others to appropriately administer Workers' Compensation and liability claims involving Walmart. We also must adhere to various legal requirements concerning claims administration and reporting - including reporting of Workers' Compensation claim data, Medicare reporting requirements, Child Support Lien Network data matching, claim fraud detection and prevention, and applicable HIPAA requirements.

Personal information is information that identifies you or reasonably can be linked to information that identifies you. Some laws define “personal information” differently, and we use those definitions when they are applicable. Rest assured, though, that no matter where you live, we treat your personal information with respect, and we collect, use, and disclose it only as described in this Notice. The personal information we collect includes contact information like name, address, and phone numbers.

We may collect or receive the following categories of personal information. Not all categories may be collected or received about every individual:

  • Personal identifiers, such as name and address
  • Device and online identifiers and related information, such as telephone number and email address
  • Internet, application, and network activity, such as cookie IDs and browser visits
  • Government identifiers, such as national identification numbers and driver’s license numbers
  • Demographic information, such as age and date of birth
  • Financial information, such as credit and debit card numbers and claims information
  • Health and health insurance information, such as prescription numbers and health insurance identification numbers
  • Characteristics of protected classifications under state or federal law, such as gender and nationality
  • Purchase history information, such as products you have bought, rented, and returned
  • Audio, visual, and other sensory information, such as audio and video recordings
  • Employment information, such as occupation, title, licenses and professional memberships
  • Background and criminal information, such as background checks and criminal convictions
  • Education information, such as degree and schooling information
  • Individual preferences and characteristics, such as inferences related to shopping patterns and behaviors

How We Collect Information

We collect information from you in a variety of ways. It may be:

  • Provided directly by you or a member of your household
  • Collected from a device associated with you or your household
  • Collected through in-store technology
  • Collected from another company within our family of companies
  • Collected from an external third-party source

Examples of third-party sources are entities that help prevent or detect fraud and entities that provide documentation concerning your claim including, but not limited to, records from healthcare providers.

How We Use Your Information

Walmart Claims Services, Inc. uses your information to:

  • Fulfill our legal function or obligations, such as administering claims
  • Protect the security and integrity of our websites, mobile services and our business, and help prevent fraud
  • Conduct business analysis, such as analytics, projections, identifying areas for operational improvement, such as maintaining public safety

Further examples include:

  • Medicare Reporting
  • Workers' Compensation data reporting to regulatory agencies
  • Fraud detection and reporting
  • Data matching with the Child Support Lien Network (CSLN)
  • Reporting to Walmart and its insurance carriers
  • Claim processing

How We Disclose Your Information

All of the categories of personal information that we collect have been disclosed to other companies for a business purpose. When we disclose, the information will be used in ways that are consistent with this Notice. We may disclose information about you with insurance carriers and service providers who perform services on our behalf. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. In addition, we may disclose information about you to disability or benefit plans sponsored by Walmart and the administrators of and service providers for such plans for purposes of administering disability benefits for which you may be entitled.

We also may disclose your information in certain other circumstances. These include situations when we believe in good faith that the law requires it or that the disclosure is necessary to protect the safety, property, or other rights of our associates, or any other person. Examples include:

  • Protecting the health or safety of customers and associates;
  • Addressing crimes committed on Walmart property;
  • Identifying and addressing fraud or financial risk;
  • Providing personal information from cameras to law enforcement at their written request;
  • Responding to a search warrant or other valid legal inquiry; and
  • Responding to an investigative body in the case of a breach of an agreement or violation of law.

Types of Third Parties to Which the Personal Information Was Disclosed for a Business PurposeCategories of Personal Information Disclosed for a Business Purpose
Those we are legally required to disclose toAudio, Visual and Other Sensory Information
Characteristics of protected classifications under California or federal law
Demographic Information
Device and Online Identifiers
Employment Information
Financial Information
Government Identifiers
Health and Health Insurance Information
Personal Identifiers
Purchase History Information
Service providers that receive data in order to provide services to us (e.g. technology providers, cloud storage providers, etc.)Audio, Visual and Other Sensory Information
Characteristics of protected classifications under California or federal law
Demographic Information
Device and Online Identifiers
Employment Information
Financial Information
Government Identifiers
Health and Health Insurance Information
Location Information
Personal Identifiers
Purchase History Information

Categories of Personal Information We Disclose to Each Type of Third Party:
We may disclose your personal information to certain categories of third parties, as described below.

Aggregate Information

We may disclose aggregate and statistical data that does not identify you personally. We may do this for actuarial analysis, research, and benchmarking purposes.

Business Transfers

In the unlikely event that Walmart Claims Services, Inc. or substantially all of its assets are acquired by an unrelated third party, your personal information may be transferred to the acquiring party.

How Long We Retain Your Information

We will keep the personal information we collect about you for as long as necessary to carry out the purposes set forth in this Privacy Notice or any other notice provided at the time of data collection, but no longer than as required or permitted under applicable law or internal Walmart policy. We dispose of the information we collect in accordance with Walmart’s retention policies and procedures.

How We Secure Your Information

We use reasonable information security measures, including physical, administrative, and technical safeguards.

State Privacy Rights

Virginia Consumer Data Protection Act:

Virginia residents, if you are a Walmart customer, you can exercise the following rights by going to the footer of our website or settings section of our app and selecting the “Request My Personal Information” link:

  • Request to Access My Personal Information
  • Delete My Personal Information
  • Correct My Personal Information

Virginia residents can exercise the following rights by going to the footer of our website or the settings section of our app and selecting the “My Privacy Choices” link:

  • Opt Out of the Processing of My Personal Information for Purposes of Targeted Advertising

If we decline to take action on one of your rights as a Virginia resident, you can submit an appeal by going to our privacy request page.

California Consumer Privacy Act:

California residents, if you are a current or former Walmart associate, see the Walmart Associate Information Privacy Notice for information about your California privacy rights.

California residents, if you are a Walmart customer, see our California Privacy Rights page.

Changes to This Privacy Notice

Please check our Privacy Notice periodically for changes. We will provide additional notice of significant updates. We will post the date our Notice was last updated at the top of the Privacy Notice.

Contact Us

Please feel free to contact us with any questions or comments about this Notice or about how your information is handled. You can contact us via the phone number or address below:

Walmart Claims Services, Inc.
Attn: Compliance Office
PO Box 14731
Lexington, KY 40512-4731
Tel: (800) 527-0566

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