New Program Makes it Easy for Customers to Shop for Their Neighbors When Making a Trip to Their Local Walmart Store, Giving Communities More Access to Essential Items While Limiting Contact
BENTONVILLE, Ark., and SAN FRANCISCO, April 23, 2020 — Walmart and Nextdoor announced today the launch of their “Neighbors Helping Neighbors” program, an effort to make it easier for neighbors across the country to help one another during the COVID-19 pandemic.
Through this new program, a first for both companies, Nextdoor members in cities across the country can now request assistance – or offer to help someone in their community – with shopping for their essential items at Walmart. This support network makes it easier for vulnerable community members to coordinate the pickup and delivery of their groceries, medications and other essentials with a neighbor who is already planning a shopping trip to their local Walmart store – completely contact-free.
The new “Neighbors Helping Neighbors” initiative follows recent moves by Walmart to make other shopping services, like checking out with Walmart Pay and its curbside pickup and delivery services, contact-free.
“I’ve seen firsthand the countless ways our Walmart team is working together during this challenging time, leading with humanity, compassion and understanding to serve our customers,” said Janey Whiteside, Walmart’s chief customer officer. “We’re continuing to do that through our new program with Nextdoor. We’re connecting neighbors to each other so that more members of our communities have access to essential items, while limiting contact and the number of people shopping in our stores.”
If a Nextdoor member wants help shopping for needed items or wants to offer their help to do so, it’s as easy as visiting Nextdoor.com or logging on to the Nextdoor app, which is available on both iOS and Android phones. From there, members click on the “Groups” tab and will see Walmart stores in their area pinned to the top of the page. Members will then be prompted to share a message in the group feed where they can indicate if they need help or want to help. Once members connect in the feed they can work out details of the shopping trip on the message board or direct message each other to work on the specifics. Neighbors are encouraged to utilize contact-free payment options and delivery methods.
“We’re inspired every day by the kindness of people around the world who are stepping up and helping out. In recent weeks, we’ve been blown away by the number of members who have raised their hands to run an errand, go to the grocery store or pick up a prescription for a neighbor,” said Sarah Friar, Nextdoor CEO. “We’re grateful for Walmart's partnership to make this important connection between neighbors around vital services, and we’re proud to come together to ensure everyone has a neighborhood to rely on.”
The “Neighbors Helping Neighbors” program builds on Nextdoor’s recently launched “Groups” feature which enables members to organize around a shared interest or project. Over the last few weeks, Nextdoor has seen a 7x increase in people joining groups to help one another – from checking in with the elderly and vulnerable to running errands for those who simply need a helping hand.
Walmart store locations and hours where “Neighbors Helping Neighbors” is available can be found on Nextdoor’s “Help Map.”
About Nextdoor, Inc.
Nextdoor is the neighborhood hub for trusted connections and the exchange of helpful information, goods and services. We believe that by bringing neighbors together, we can cultivate a kinder world where everyone has a neighborhood they can rely on.
Building connections in the real world is a universal human need. That truth, and the reality that neighborhoods are one of the most important and useful communities in our lives, have been a guiding principle for Nextdoor since the beginning. Today, neighbors rely on Nextdoor in the United States, the United Kingdom, Germany, France, the Netherlands, Italy, Spain, Sweden, Denmark, Australia, and Canada, with many more to come.
Nextdoor is a privately-held company based in San Francisco with backing from prominent investors including Benchmark, Shasta Ventures, Greylock Partners, Kleiner Perkins, Riverwood Capital, Bond, Axel Springer, Comcast Ventures, and others. For additional information and images: nextdoor.com/newsroom.
Walmart Inc. (NYSE: WMT) helps people around the world save money and live better - anytime and anywhere - in retail stores, online, and through their mobile devices. Each week, over 265 million customers and members visit approximately 11,500 stores under 56 banners in 27 countries and eCommerce websites. With fiscal year 2020 revenue of $524 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. Additional information about Walmart can be found by visiting corporate.walmart.com, on Facebook at facebook.com/walmart and on Twitter at twitter.com/walmart.