Through the app, associates can also pick up shifts to work extra hours above what they are scheduled, if they like. In stores where the new system was tested, associates reported that they enjoyed learning different parts of the store. Once associates are trained in a certain skill, they can simply go into the app and pick up shifts.
“You can work as a stocker. You can work as a cashier if you want,” department manager Masar Alanbaki said. “You can work anywhere you want in the store, as long as you are trained.”
For those who would rather have consistency, the new approach helps with that, too. It’s a simple idea, but getting there is pretty complex. Most Walmart stores are 24-hour operations, so there are a number of shifts throughout the day to be filled.
To help give associates consistency, the new system schedules using a method called “core hours.” An associate with a core-hour schedule will work the same weekly shifts for at least 13 weeks, giving that associate the ability to plan his or her life around work. Today, nearly 2,000 stores have associates on a core-hour schedule, and all stores will have the option by early next year.