Walmart Brightens Customer Experience and Expands Assortment to Help Customers Light Up Christmas

Oct. 30, 2018

5 Min. Read
A customer picks up a Walmart.com box from a store customer service area

BENTONVILLE, Ark., Oct. 30, 2018 – Over the last year, Walmart has continued to push the boundaries of retail by creating a seamless experience in stores and online. Today, Walmart announced its plans to offer the ultimate in convenience and product assortment at the best prices this holiday season with:

  • Improved Experience: Introducing new technologies like Check Out With Me, to give customers a faster checkout experience, digital Store Maps on the Walmart app to help customers find everything they need quickly, and a redesigned Walmart.com to make it easier than ever to shop Walmart.
  • Expanded Assortment: Offering its best and broadest assortment of items it knows customers are looking for, including new brands that have never been available before at Walmart across fashion, home, electronics and toys.
  • More Items for Free, Two-Day Shipping: Making millions of items from marketplace sellers eligible for free, two-day shipping without a membership fee.* This is in addition to the millions of items already offered by Walmart.

“Every day we’re committed to providing customers with the broadest assortment of quality products at great prices, but, during the holidays, we take that promise up a notch,” said Steve Bratspies, chief merchandising officer, Walmart U.S. “I’ve never been more excited about what we have to offer this Christmas – more items than ever before and new brands that customers will be surprised to see from us, all at the prices they expect from Walmart. And, with new convenient ways to buy, we’ve never been in a better position to help our customers deliver for their families than this holiday season.”

The Ultimate in Customer Convenience
New shopping experiences that help customers save time at Walmart this holiday season include:

A customer completes a purchase using a Check Out with Me Walmart associate

  • Check Out With Me: To make checkout easier, starting Nov. 1, Walmart is positioning associates in the busiest areas of its stores, like the garden center, electronics or in action alley, so customers can bypass regular checkout lines and pay for everything right in the department they are shopping. Associates will help customers pay and go by simply swiping their credit card and providing them with a paper or electronic receipt for their purchase.
Customer shops in store using Walmart app on cell phone

  • Store Maps: The Walmart app now features a store map uniquely created for each Walmart store, helping customers quickly and easily find everything from the hottest holiday toys to everyday essentials. Just open the app in store or at home, search for the item, and the map will show the item’s exact location and new in-store signage will help customers quickly orient themselves within the store. Store maps just launched in most Walmart stores and will be available in all stores in early November.
Before/After: Walmart.com holiday shopping experience

  • New Online Shopping Experience: This will be the first holiday season during which customers can shop Walmart’s updated, more modern website, which will deliver new shopping solutions that will help customers cut through the clutter and discover what they need for the season. Walmart.com is introducing curated and editorial content that will make its assortment more discoverable. Content will range from a new deals hub, which will refresh regularly with highlighted deals of the moment, to gift guides and content like the monthly Ellen’s List with Ellen DeGeneres. In home and fashion specifically, Walmart.com is refreshing the category shopping destinations to deliver holiday-specific experiences.
  • Easier Marketplace Shopping: New this holiday, customers can receive free, two-day shipping on millions of items from marketplace sellers without a membership fee. Walmart is also simplifying the returns process for marketplace items, including allowing customers to bring marketplace items to any one of its 4,700 stores for returns starting in mid-November.

“This year, we relaunched Walmart.com, delivering customers a completely new shopping experience for whatever they are shopping for – whether they are purchasing a specific item or browsing our fashion and home assortment,” said Scott Hilton, chief revenue officer, Walmart eCommerce U.S. “The new site, combined with thousands of new brands, curated holiday solutions, and our free, two-day shipping as well as pickup offerings, will make it that much easier for customers to shop Walmart.com this holiday season.”

The Broadest Assortment Ever
Walmart has spent the last year expanding its assortment in stores and online to offer customers its widest assortment of top gifts at the season’s best prices. On Walmart.com, the retailer has added more than 2,000 brands to offer a wide range of options, from cashmere sweaters to premium electronics. These brands include De’Longhi and Braun in home, Sony XBR in electronics (launching in mid-November), and nearly 150 premium fashion brands available through the Lord & Taylor flagship store. In stores and online, customers will find new products from national brands like Ryan’s World and L.O.L. Surprise in toys, KitchenAid and Keurig in home, EV1 by Ellen DeGeneres in fashion, and Samsung and Bose in entertainment.

Walmart’s America’s Best Toy Shop will be the place for the hottest toys at the best prices this holiday season. With 30 percent new toys in stores and 40 percent more toys online, customers will have hundreds of new toys to choose from, including Pomsies, Fancy Nancy, Hairdorables, and Grumblies, plus classic brands like Barbie, Hot Wheels and Transformers. Walmart shoppers can use its annual Toy Catalog, available in stores and online Nov. 1, to find the items they’re looking for in stores and on Walmart.com.

In-store customers will be able to experience Walmart’s assortment of top gifts first-hand with more events and product demos than ever before – 190,000 across the country from Nov. 3 to Dec. 24. Walmart will host its first event, America’s Best Toy Shop Wishlist Event, on Saturday, Nov. 3, from 1 p.m. to 4 p.m. in Walmart stores nationwide. At this free event, families can test the hottest toys, take pictures with Santa, pick up the kids catalog, posters, a LEGO catalog with stickers and more.

*Free shipping within two business days on orders placed before 2 p.m., excluding weekends and holidays. Eligible items only. Min. order $35. Not available in AK, HI, Puerto Rico.

About Walmart
Walmart Inc. (NYSE: WMT) helps people around the world save money and live better - anytime and anywhere – in retail stores, online, and through their mobile devices. Each week, nearly 265 million customers and members visit our more than 11,200 stores under 55 banners in 27 countries and eCommerce websites. With fiscal year 2018 revenue of $500.3 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. Additional information about Walmart can be found by visiting http://corporate.walmart.com, on Facebook at http://facebook.com/walmart and on Twitter at http://twitter.com/walmart.