It may sound like a high-tech dream, but these machines, known as Pickup Towers, became a reality in nearly 200 of our stores over the last year. The response has been overwhelmingly positive. In fact, more than half a million orders have been retrieved through the towers since we first introduced them.
Because of this success, we’re rapidly expanding this pickup program by adding more than 500 additional Pickup Towers to stores across the country, bringing the total to more than 700 by the end of the year. With this expansion, Pickup Towers will be available to nearly 40% of the U.S. population.
Our customers have been clear: They love the Pickup Tower. But, they also told us they wanted the ability to retrieve larger items the same way. That’s why every new Pickup Tower will come with Pickup Lockers, making it just as easy to pick up that new TV as it is to pick up a new baseball glove.
But why stop there? We’ve launched all kinds of innovative services for busy families, including Online Grocery Pickup, Pickup Discount, Mobile Express Scan & Go, our growing grocery delivery service and a new partnership with Google Express. We’re even testing additional concepts, similar to the Pickup Tower, that could make picking up your online order even better in the future.
As we continue to innovate, we’ll keep listening to our associates and customers to improve the Walmart experience – and who knows? – maybe next time you’re in a Walmart store you’ll be greeted by the newest way to save time and money.
