Walmart In-Store Experience Survey
Walmart offers a survey, located at survey.walmart.com, from invitations appearing on receipts in our stores. Customers are offered entry to the survey through register receipts or emails from our survey team, and the survey can only be completed online. The survey participants may choose to enter a sweepstakes which offers five winners a $1,000 gift card every 3 months, and 750 winners a $100 gift card. Winners are notified via phone and certified mail. Gift cards are not given away through Twitter, Facebook, or text message. If you receive a notice through one of these channels, it is likely a scam. Do not click on any links in these messages.
You also may receive Walmart surveys related to other services that you use, such as Online Grocery or Pharmacy.
Walmart Customer Spark Community
The Walmart Customer Spark Community consists of Walmart customers who have agreed to be a part of our online community. Our goal is to foster interaction and involvement among our customer base while strengthening the Walmart brand through customer feedback.
The community is invitation only. Members are invited to join the Walmart Customer Spark Community and confirm their interest via a double opt-in process. We engage community members through various activities and members are rewarded for their participation. The Walmart Customer Spark Community is proprietary, and members agree to treat any and all information shared through the community as confidential.
The Walmart Customer Spark Community will never ask for any sensitive information such as passwords to other sites or social security numbers. If you receive a request like this, please contact email@example.com.
If you would like to learn more about the community or if you are receiving emails about the community and would like to unsubscribe, please email firstname.lastname@example.org.
Surveys About Your Recent Shopping Trip
Our goal as a company is to put our customers first. One way we can learn about and improve our customers’ store experiences is through feedback surveys. Sometimes after shopping at Walmart, we will send you an invitation asking you to take a survey. Our intention is to allow you, the customer, to tell us about your store visit, shopping experience and gather other general feedback. The goal of our survey is ultimately to learn how we are doing and what we can do to make shopping at Walmart the best it can be.
Walmart will never ask for any sensitive information such as passwords or social security numbers. If you receive a request like this, please contact email@example.com.
If you are having an issue with a survey, would like to learn more or if you are receiving these surveys and would like to opt-out, please email firstname.lastname@example.org.
- Walmart’s survey emails contain a link to the Walmart Privacy Notice
- Walmart does not offer gift cards via text messages, phone calls, online advertisements on websites that are not a Walmart.com site, or through social media sites for “likes” or sharing a post. Walmart will only call or text you with offers if you opt-in to receive such messages.
- Walmart will never ask you to email personal information such as:
- Social Security Numbers
- Bank account details
- Credit card numbers
- Other financial information
Walmart will not make unsolicited calls or send emails asking for such information. However, for fraud prevention purposes, Walmart customer service may ask for you to verify personal information such as address or telephone number, that you have previously provided.
Signs of Fraud
The surveys we describe above are our legitimate surveys. Scammers may try to imitate Walmart to gain access to your personal information. The following are signs of fraudulent surveys:
- Poor grammar
- Poor spelling
- Outdated logos or branding (e.g. use of Wal-Mart or WAL-MART, instead of Walmart)
- There is often fine print disclosing that the offer is not associated with the brand listed
- To receive the “free” gift card you are asked to complete several steps and to request that several of your friends complete the same steps
How to Protect Yourself
- Don't open or respond to unsolicited e-mails, internet pop-up ads, or text messages indicating you’ve won a gift card or asking that you complete a survey.
- Don't click on or respond to online ads or web sites offering free gift cards.
- Remember, if it sounds too good to believe, it is!
If you were a victim of fraud via the internet, you should file a report with your local law enforcement along with the Internet Crime Complaint Center (ICCC). The ICCC is a partnership between the FBI and the National White Collar Crime Center. You can make a report with the ICCC by going to the following link: ICCC.