He also tries to find new alternatives for his members, especially considering the current climate where not everything is available.
Sometimes Adam has to take a chance on a product that his members might not have asked for, and they would eventually go from purchasing one pallet of the item to purchasing every single one of it in stock.
"It teaches you what a culture is going to like and what they don't like…[This] actually gives Sam's Club, a chance to know, okay, this works with this certain group of demographics or these regions."
Acting as both a consultant and sales agent, he provides recommendations, processes orders, coordinates shipments, and goes after new items. Meanwhile, he’s also collaborating with and motivating other Export Champs.
Besides understanding global market trends, cultural agility, relationship building, and teamwork, the role of an Export Champ also takes a certain level of compassion and care.