Sam’s Club Pharmacies have done it again! For the ninth year in a row, they’ve been ranked highest in Customer Satisfaction with Mass Merchandiser Pharmacies, according to the J.D. Power 2024 U.S. Pharmacy Study, ranking #1 in all 7 study factors, including “Most Trusted.”*
Sam’s Club currently operates 573 pharmacies, along with 547 Optical Centers and over 450 Hearing Aid Centers in its 600 clubs nationwide. And its robust RxSavings program provides members and patients with access to prescriptions as low as $4. But the real secret to Sam’s Club’s success are the incredible pharmacy associates who make a difference in the lives of patients and members every day. Sam’s Club’s more than 3500 pharmacists and pharmacy technicians are more than just healthcare providers – they’re partners in their communities, ensuring patients’ questions are answered with care and expertise, prescriptions are filled quickly and accurately, and every customer leaves feeling valued and heard.
As we celebrate this incredible recognition, we invite you to meet some of the stars behind the counter:
Sujal Patel
- Pharmacist, Club #6667 in Ypsilanti, Michigan
- Practicing pharmacist for 22 years
- With Sam’s Club for 21 years
“The best part of my job is seeing and helping our patients. I have grown with these patients and their families. I have seen little kids become young adults and pay a visit to me before going to college or getting their first job. Most of my patients have gotten to know me and my family and it feels like home away from home. I also love my pharmacy team and we have become a huge pharmacy family.”
Sujal shares more about Sam’s Club’s prescription for success. Check out his story.
Cynthia Zell
- Pharmacist, Club #4972 in Port St. Lucie, Florida
- Practicing pharmacist for 11 years
- With Sam’s Club for 3 years
“My parents are first-generation immigrants with little access to health care in our small town. The local pharmacist was kind, informative and compassionate with my parents as they were navigating the health care system in America. The pharmacist inspired me to strive to make a positive difference in my community daily by practicing pharmacy. Now, as a Sam's Club pharmacist, the best part of my job is my close relationship with my patients and Sam's Club family! I enjoy serving my patients by giving them honest recommendations while saving them money.”
Courtney Scimio
- Pharmacist, Club #8180 in Marion, Illinois
- Practicing pharmacist for 7 years
- With Sam’s Club for 4 years
“As a teen, I was interested in health care and wanted a career where I could help others and interact with patients outside of a hospital setting. In high school, I shadowed a local pharmacist and saw how close he was to his patients while also being incredibly knowledgeable. Pharmacists are often the first point of contact for people in the community for their healthcare needs and questions. Being a trusted resource for them is invaluable.”
Jordan Edwards
- Pharmacist, Club #6188 in Austin, Texas
- Practicing pharmacist for 5 years
- With Sam’s Club all 5 years
“A great pharmacy impacts the community on a consistent level through a culmination of care, empathy, and selflessness. This leads to better health outcomes and improved quality of life for those served. You get all of this and more at your local Sam's Club Pharmacy. It is a privilege to work with so many talented individuals who come together to help take care of our members and patients on a daily basis.”
As pharmacists like Sujal, Cynthia, Courtney and Jordan remind us, exceptional service is about more than filling prescriptions. It’s about earning trust, caring for members and making a difference in the communities we serve.
*Sam’s Club received the highest score among mass merchandiser pharmacies in the J.D. Power 2016-2024 U.S. Pharmacy Studies of customers’ satisfaction with their pharmacy. Visit jdpower.com/awards for more details.
