Sam's Club Pharmacy Ranked #1 in Customer Satisfaction by J.D. Power

July 27, 2023

Sam's Club Pharmacist Talking To Customer

BENTONVILLE, Ark., July 27, 2023 — Sam’s Club ranks highest in Customer Satisfaction with Mass Merchandiser Pharmacies for the eighth consecutive year, according to the J.D. Power 2023 U.S. Pharmacy StudySM. Sam’s Club has received the recognition from J.D. Power 10 of the last 12 years.*

The annual study measures customer satisfaction with brick-and-mortar and mail order pharmacies. The study is based on responses from 12,396 pharmacy customers who filled a prescription within the past 12 months, and it was fielded from August 2022 through May 2023. J.D. Power found Sam’s Club to have the highest level of overall satisfaction among brick-and-mortar mass merchandiser pharmacies, with a score of 788, which is a 29-point increase over 2022.

“This recognition is a reflection of the incredible pharmacists and pharmacy team associates we have across the country who serve our patients with knowledge and care every day,” said Sean Jackson, SVP and GMM, Health and Wellness & Consumables, Sam’s Club. “We work every day to give our patients access to high-quality and affordable health care services, and we are thrilled they responded to this study in such a positive way.”

According to the study, respondents rated Sam’s Club No. 1 in pharmacy offerings that meet their needs, which includes medication and health and wellness services. Respondents also ranked Sam’s Club Pharmacy No. 1 in level of trust and saving them time and money. Sam’s Club operates Optical Centers and Hearing Aid Centers in the majority of its nearly 600 locations. In addition to its robust RxSavings program where all patients have access to discounted prescriptions, the retailer offers additional discounts on prescriptions to its Plus Members.

Sam’s Club pharmacies are created to serve the health needs and the entire community where they operate. You do not need a membership to buy prescription medications from Sam’s Club.

“We welcome new patients to visit our clubs and meet their local pharmacists to learn how we can help support their health and wellness needs,” added Jackson.

*Sam’s Club received the highest score among mass merchandiser pharmacies in the J.D. Power 2012, 2014 and 2016-2023 U.S. Pharmacy Satisfaction Studies of customers’ satisfaction with their pharmacy. Visit jdpower.com/awards for more details.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

About Sam’s Club

Sam’s Club®️, a division of Walmart Inc. (NYSE: WMT), is a leading membership warehouse club offering superior products, savings and services to millions of members in nearly 600 clubs in the U.S. and Puerto Rico. Now in its 40th year, Sam’s Club continues to redefine warehouse shopping with its highly curated assortment of high-quality fresh food and Member’s Mark® items, in addition to market leading technologies and services like Scan & Go™️, Curbside Pickup and home delivery service in select markets. To learn more about Sam's Club, visit the Sam's Club Newsroom, shop at SamsClub.com, and interact with Sam's Club on TwitterFacebook and Instagram and TikTok.