June 7, 2019
By Marc Lore, President and CEO, Walmart eCommerce U.S.
Customers have more choices than ever before when it comes to how they get their groceries. They can shop with us in stores, order online for free pickup, or have groceries delivered to their front doors. It’s why we’re on track to offer Grocery Pickup from 3,100 stores and same-day Grocery Delivery from 1,600 stores by year-end.
Which got us thinking…what if we could literally take it one step further and make it even easier?
Later this morning, our CEO Doug McMillon will be onstage showing an exciting new way customers can order fresh groceries and everyday essentials and have them delivered directly into the kitchen or garage fridge.
Walmart InHome Delivery is a new service designed to help customers save time and offer yet another convenient choice for grocery shopping. The service does so by delivering groceries even when customers can’t be home. Here’s how it works:
Customers place a grocery order and then select InHome Delivery and a delivery day at checkout – we take it from there!
Customers can then go about their days while a Walmart associate takes care of their grocery shopping for them – from food aisle to fridge.
At the time of delivery, associates will use smart entry technology and a proprietary, wearable camera to access the customer’s home – allowing customers to control access into their homes and giving them the ability to watch the deliveries remotely.
These associates, whose jobs are focused on this service, will also go through an extensive training program which prepares them to enter customers’ homes with the same care and respect with which they would treat a friend's or family’s home – not to mention how to select the freshest grocery items and organize the most efficient refrigerator.
It’s also exciting how leveraging our stores and amazing associates for services like this opens up more possibilities in the future. For example, later this year, InHome will also accept returns for items purchased on Walmart.com – customers can just leave them on the counter and their InHome Delivery associate will return the items on their behalf.
InHome will be kicking off this fall for over 1 million customers across three cities: Kansas City, Missouri; Pittsburgh, Pennsylvania; and Vero Beach, Florida.
Part of our core eCommerce strategy is to innovate for the future and leverage our unique assets. The technology powering InHome Delivery combines the power of our store footprint, store associates and world-class fresh supply chain. Now we can serve customers not just in the last mile, but in the last 15 feet. And that’s truly inspiring!