Walmart Policies and Guidelines

Find a list of Walmart's most frequently requested public policies and guidelines, including our store return policy, ad match guarantee, coupon policy and more.

Ad Match Guarantee

We’re committed to providing low prices every day. On everything. So if you find a lower advertised price on an identical product, tell us and we’ll match it. Right at the register.

We gladly match the price in the following types of ads:*

  • Buy one, get one free ads with a specified price
    • Example: Buy one for $2.49, get one free (BOGO)
  • Competitors' ads that feature a specific item for a specified price
  • Preferred shopping card prices for specific items that are in a printed ad
  • For fresh produce and meat items when the price is offered in the same unit type (lb. for lb.; each for each)
  • Internet Pricing. See the Online Price Match Policy to find out what is honored in Walmart Stores

*The following are guidelines and limitations:

  • We will match any local competitor's advertised price.
  • We do not require customers to have the ad with them to honor a competitor's ad, but we reserve the right to verify an ad at any time; we also require the store to verify the ad if there is a difference in price greater than 25% from the competitor.
  • The system will prompt for supervisor verification at a 50% reduction in price or greater. 
  • Items purchased must be identical to the ad (size, quantity, brand, flavor, color, etc.). No substitutions
  • In all situations Walmart reserves the right to limit BOGO quantities to one per customer or household

We do not match the price in the following types of competitor ads:

  • Items that require a separate purchase to get the ad price
    • example: "Buy [item A] to get [item B] for $C"
  • Items with no actual price that require a purchase to get free product
    • example: "Buy both [items A & B] to get [item C] for free"
  • Items that require a purchase to get a competitors' gift card
    • example: "Buy [item A] to get a $B gift card
  • Buy one, get one free (BOGO) ads with no actual price given
  • Going out of business or closeout prices
  • Percentage off
    • example: "All mascara, 40% off"
  • Competitors' private label price promotions
  • A specific price that omits a specific characteristic of an item (Example: $9.50 on "all sizes or quantities" of an assortment) 

We do not honor:

  • Ads when the actual price for items cannot be determined
  • Competitor pricing on One Hour Guarantee Items
  • Misprinted ad prices of other retailers
  • "Going out of business" sales or "closeout" prices
  • Walmart reserves the right to verify an ad at any time, update or modify the terms of the Ad Match (Competition) Policy and its associated pricing strategies at any time

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Animal Welfare - Swine Assurance Position

At Walmart and Sam’s Club we are committed to providing our customers with safe, affordable, and sustainable food as well as promoting the humane treatment of animals.  We seek continuous improvement in animal welfare practices within our fresh pork supply chain.  As a result, in addition to our current programs, Walmart and Sam’s Club are launching a new tracking and audit program for our fresh pork supply. Every fresh pork supplier will be required to meet the new program requirements.

Walmart and Sam’s Club will continue to only accept fresh pork from animals raised under the standards of the National Pork Board’s (NPB’s) Pork Quality Assurance (PQA) Plus Program. Specific new tracking and audit requirements include:

  • Each fresh pork supplier must have on-farm video monitoring for sow farms and will be subject to unannounced animal welfare video audits by an accredited and independent third-party.
    -  Implementation of video monitoring on sow farms must be complete on 20% of production supplied to Walmart and Sam’s Club on sow farms by the end of 2014, with another 20% of production added each year for the next 4 years. This will result in 100% coverage by the end of 2018.
    -  Until all farms have video monitoring, an accredited and independent third-party will conduct annual on-site audits on farms without the technology. Farms will be given 72 hours notice. 

  • Each fresh pork supplier must implement an internal annual animal welfare audit for all farms that includes a grading system and corrective action tracking. This must occur at all farms.
    -  These audits must be done by PQA Plus-certified personnel and must include annual audits and probable abuse audits.
    -  These audits will be done with 72 hours notice.
    -  The supplier must retain records on the audit results, including the grade, corrective actions and PQA Plus certification number.

  • Each supplier must make the documentation and results of the tracking and audit program available to Walmart as requested, but not less than twice annually. 
    -  Walmart and Sam’s Club will work with suppliers to determine an acceptable level of required performance after a benchmark is determined based on the supplier information.

In addition, Walmart and Sam’s Club will make the following NPB PQA Plus program requirements mandatory:

  • Each supplier must not only ensure that key management personnel are PQA Plus Certified but also require each production site to ensure that key management personnel that handle pigs are PQA Plus Certified. 
  • Each site must participate in the NPB third-party verification pool.
At Walmart and Sam’s Club we value our relationships with US pork producers who are dedicated to providing the highest in quality and safety through practices that promote animal well-being. Our goal is to build more transparency and confidence in the fresh pork supply chain and in the pork industry overall through the above program.

Animal Welfare Position

Sustainable Products at Walmart and Sam’s Club | Our Pledge to Customers/Members
Our customers and members count on Walmart and Sam’s Club to deliver affordable products in a way that is sustainable for people and for the planet. To meet those needs, we work with partners all along the supply chain to improve the sustainability of products we sell. We do this while working to offer quality products, everyday low prices and putting customers in charge of their food choices by helping provide clear, accurate information about food ingredients and production.

Farm Animal Welfare
Farm animals provide an important and nutritious source of protein. There is growing public interest in how food is produced and consumers have questions about whether current practices match their values and expectations about the well-being of farm animals. Animal science plays a central role in guiding these practices, but does not always provide clear direction. Increasingly, animal welfare decisions are being considered through a combination of science and ethics.

Walmart U.S. and Sam’s Club U.S. Position
We recognize that farm animals play an important role in providing nutritious meat, dairy and eggs to our customers and members. We believe that farm animals in our supply chain should be treated humanely throughout their lives and that the welfare of farm animals should be considered in selection of all production systems, practices and technologies. Walmart U.S. and Sam’s Club U.S. are committed to continuous improvement in the welfare of farm animals in our supply chain.

First, we expect that our suppliers will not tolerate animal abuse of any kind.

Second, we support the globally-recognized “Five Freedoms[1]” of animal welfare as an aspiration for animal welfare in our supply chain:

  1. Freedom from Hunger and Thirst – by providing ready access to fresh water and a diet to maintain full health and vigor.
  2. Freedom from Discomfort – by providing appropriate environment including shelter and a comfortable resting area.
  3. Freedom from Pain, Injury or Disease – by ensuring prevention or rapid diagnosis and treatment.
  4. Freedom to Express Normal Behavior – by providing sufficient space, proper facilities and company of the animal’s own kind.
  5. Freedom from Fear and Distress – by ensuring conditions and treatment which avoid mental suffering.

Third, we will work with our supply chain partners to implement practices consistent with the Five Freedoms of animal welfare.

What we’re asking of our suppliers
We’re asking Walmart U.S. and Sam’s Club U.S. fresh and frozen meat, deli, dairy and egg suppliers to:

  1. Report to authorities and take appropriate disciplinary and corrective action in any cases of animal abuse.
  2. Adopt and implement the principles of the Five Freedoms in their own operations and industry producer programs, and publish a corporate policy on animal welfare.
  3. Find and implement solutions to address animal welfare concerns including, but not limited to:
    a. Housing systems that lack sufficient space, enrichment or socialization (for example, sow gestation crates, hen battery cages and veal crates);
    b. Painful procedures where avoidable or without pain management (for example, tail docking, de-horning and castration);
    c. Euthanasia or slaughter without rendering an animal insensible to pain [2].
  4. Promote transparency by providing an animal welfare report to Walmart and publicly reporting against their animal welfare policy on an annual basis.   
[2] Except where prohibited by dietary restriction.

Antibiotics in Farm Animals Position

Sustainable Products at Walmart and Sam’s Club | Our Pledge to Customers/Members
Our customers and members count on Walmart and Sam’s Club to deliver affordable products in a way that is sustainable for people and for the planet. To meet those needs, we work with partners all along the supply chain to improve the sustainability of products we sell. We do this while working to offer quality products, everyday low prices and putting customers in charge of their food choices by helping provide clear, accurate information about food ingredients and production.

Antibiotics in Agriculture
Antibiotics are used in farm animals to treat, control and prevent disease and to promote growth. In the United States, antibiotics must be approved as safe and effective by the U.S. Food and Drug Administration. Many antibiotics used in animals are also used in human medicine, and are categorized by the World Health Organization as “medically-important antimicrobials [1].” Antibiotics are a critical and scarce resource and their misuse may lead to antibiotic-resistance in bacteria, making human and animal disease more difficult to treat. According to the World Health Organization, Antibiotic resistance is a serious and growing threat to global public health [2].

Walmart U.S. and Sam’s Club U.S. Position
We expect our suppliers to help protect the integrity of the food we sell by complying with all federal, state and local regulatory requirements as well as Walmart food safety standards. We recognize that antibiotics are one of many critical tools used to keep animals healthy and that they should be used responsibly to preserve the effectiveness of antibiotics in human and veterinary medicine. Responsible use begins with the adoption and implementation of judicious use principles, such as those developed by the American Veterinary Medical Association. Judicious use includes disease prevention strategies, appropriate veterinary oversight, accurate record-keeping and careful review before antibiotics are used.

Furthermore, we believe that antibiotics should only be used for medical purposes (treatment, control and prevention of disease) and not for growth promotion.

Finally, antibiotics should be used transparently to build accountability and public trust in the food system. We support public reporting of antibiotic use. We also support consistency of on-pack product claims in order to ensure clarity and usefulness of information to our customers and members.

What we’re asking of our suppliers
We’re asking Walmart U.S. and Sam’s Club U.S. fresh and frozen meat, seafood, deli, dairy and egg suppliers to:

1.    Comply with all federal, state and local regulatory requirements as well as Walmart food safety standards.
2.     Adopt and implement  American Veterinary Medical Association Judicious Use Principles of Antimicrobials [3] in their own operations and in their industry producer programs, including but not limited to:
        a.     Disease prevention strategies;
        b.     Appropriate veterinary oversight;
        c.     Accurate records of treatment and outcomes;
        d.     Careful review before antibiotics are used; and
        e.     Limit medical antibiotic use to ill or at-risk animals.
3.     Adopt and implement U.S. Food and Drug Administration’s Voluntary Guidance for Industry #209 [4] (Judicious Use of Medically Important Antimicrobial Drugs) in their own operations and in their industry producer programs, including elimination of growth promotion uses of medically-important antibiotics.
4.     Eliminate growth promotion uses of all antibiotics [5].
5.     Promote transparency by providing an antibiotics management report to Walmart and publicly reporting antibiotic use on an annual basis.

[1] WHO Critically Important Antimicrobials for Human Medicine. Accessed May 6, 2015.

[2] WHO Media Centre. WHO’s first global report on antibiotic resistance reveals serious, worldwide threat to public health. Accessed May 6, 2015.

[3] AVMA Judicious Therapeutic Use of Antimicrobials. Accessed May 6, 2015.

[4] FDA Guidance for Industry #209:  The Judicious Use of Medically Important Antimicrobial Drugs in Food-Producing Animals. Accessed May 6, 2015.

[5] Except ionophores, consistent with European classification of ionophores as non-antibiotics.

Conflict Minerals Policy

The Securities and Exchange Commission (“SEC”) has adopted rules requiring publicly traded companies to report on products they manufacture or contract to manufacture that contain tin, tantalum, tungsten or gold (“3TG” or “conflict minerals”) mined in the Democratic Republic of the Congo and adjoining countries (“DRC Countries”) under circumstances that contribute to or support human rights violations. 

As a member of the Retail Industry Leaders Association’s (RILA’s) Conflict Minerals Program Executive Committee, we have partnered with other retailers to produce training materials and tailor the questionnaire originally developed by the Electronics Industry Citizenship Coalition (EICC) and the Global e-Sustainability Initiative (GeSI) to be more specific to retail suppliers.  We have also engaged third party firms with specialized experience in various aspects of conflict minerals to assist Walmart in the development and implementation of our program, which includes due diligence activities consistent with the Organisation for Economic Co-operation and Development (OECD) Guidelines. Walmart understands that awareness and cooperation among its supply chain participants is essential to any responsible sourcing initiative.  By holding product suppliers accountable for the principles in this policy, Walmart believes its conflict minerals program will help drive necessary transparency in the supply chain and further the ultimate goal of ending armed conflict in the DRC. 

Walmart expects its product suppliers to actively support Walmart’s conflict minerals compliance efforts by:
  • adopting responsible mineral sourcing policies in dealing with their supply chains that are consistent with this policy and the OECD guidance,
  • supplying products to Walmart that do not contain 3TG minerals that have been sourced under circumstances that contribute to or support human rights violations in the DRC, and
  • providing evidence to support their representations as to the conflict minerals status of their products upon request.

More information about the efforts of the RILA Conflict Minerals Program can be found at  

Walmart Conflict Minerals Disclosure for 2014: June 1, 2015

Coupon Policy

We gladly accept the following types of coupons*

  • Print-at-home internet coupons
    • Must be legible
    • Must have "Manufacturer Coupon" printed on them
    • Must have a valid remit address for the manufacturer
    • Must have a valid expiration date
    • Must have a scannable bar code
    • Buy one, get one free (BOGO) coupons with a specified price
    • Are acceptable in black and white or color
    • May not be duplicated
  • Manufacturers' coupons
    • For dollar/cents off
    • We honor the manufacturer limitations 
    • For free items (except those printed off the Internet)
    • Buy one, get one free (BOGO) coupons
    • Must have "Manufacturer Coupon" printed on them
    • Must have a valid remit address for the manufacturer
    • Must have a valid expiration date
    • Must have a scannable bar code
    • May not be duplicated
  • Competitors' coupons
    • A specific item for a specified price, for example, $2.99
    • Buy one get one free (BOGO) coupons for items with a specified price
    • Have a valid expiration date
    • Are acceptable in black & white or color
    • May not be duplicated
  • Soft drink container caps
  • Checkout coupons ("Catalinas")
    • Printed at our competitors' registers for dollar/cents off on a specific item
    • Must have "Manufacturer Coupon" with specific item requirements printed on them
    • Must have a valid remit address for the manufacturer
    • Must have a valid expiration date
    • Must have a scannable bar code
    • Are acceptable in black & white or color
    • May not be duplicated

We do not accept the following coupons:

  • Checkout coupons
    • Dollars/cents or percentage off the entire basket purchase
  • Print-at-home Internet coupons that require no purchase
  • Competitors' coupons
    • Dollars/cents off at a specific retailer
    • Percentage off
    • Buy one, get one free (BOGO) coupons without a specified price
    • Double- or triple-value coupons

*The following are guidelines and limitations:

  • We only accept coupons for merchandise that we sell.
  • Coupons must be presented at the time of purchase.
  • Only one coupon per item.
  • We have the ability to limit the number of identical coupons and the number of coupons for the same item per transaction.
  • Item purchased must be identical to the coupon (size, quantity, brand, flavor, color, etc).
  • Coupons must have an expiration date and be presented within the valid dates. 
  • If coupon value exceeds the price of the item, the excess may be given to the customer as cash or applied toward the basket purchase.
  • In all situations, we reserve the right to limit purchase quantities to typical retail purchase quantities or one-per-customer or household and to exclude dealers.
  • Store Managers have the final decision in taking care of the customer.
  • SNAP items purchased in a SNAP transaction are ineligible for cash back.
  • WIC items purchased in a WIC transaction are applied to the basket purchase and may not be eligible for cash back. Refer to state-specific WIC guidelines.
  • The system will prompt for supervisor verification for:
    • 4 or more like coupons per transaction.
    • A coupon of $5 and over.
    • $50 or more in coupons in one transaction.
    • Coupons totaling a percentage (%) off of the total sale.

Global Anti-Corruption Policy

Updated: June 29, 2012

Wal-Mart Stores, Inc. and its subsidiaries and affiliates worldwide (collectively "Walmart" or the "Company"), are committed to maintaining the highest possible ethical standards and complying with all applicable laws. In all of its operations, Walmart seeks to avoid even the appearance of impropriety with respect to the actions of any of its officers, directors, associates, employees, agents or representatives. This policy prohibits corrupt payments in all circumstances, whether in dealings with government officials or individuals in the private sector.

General Directives
It is the policy of Walmart to comply with all relevant Anti-Corruption laws including, but not limited to, the US Foreign Corrupt Practices Act ("FCPA") and the UK Bribery Act.

Accordingly, Walmart prohibits anyone acting on behalf of the Company, directly or indirectly, from making or receiving improper payments.

Improper payments means receiving or paying bribes or giving, offering, or promising to give money or anything else of value to any person, including any Government Official, in order to improperly influence any act or decision of a person, or to otherwise gain an improper benefit for the Company.

A Government Official may include, but is not limited to, any officer or employee of a foreign government, a public international organization, a member of a political party, a candidate for foreign political office, any foreign government department or agency thereof, or any official or employee of a state-owned business enterprise.

The use of Walmart funds or assets for any illegal, improper, or unethical purpose is strictly prohibited.

Compliance with this Global Anti-Corruption Policy (the “Policy”) is required of all associates and third parties that are engaged to interact or may interact with government officials on the Company’s behalf. All associates are responsible for ensuring that third parties with whom they interact fully understand and follow the policy and associated procedures in their activities related to Walmart business.

Any associate or third party who violates this policy in connection with Walmart business will be subject to disciplinary measures, up to and including termination in the case of an associate, or termination of business relations in the case of a third party and, where appropriate, referral of the matter to relevant law enforcement authorities.

Global Implementation of Anti-Corruption Policy 
To effectively implement this policy, Walmart shall maintain an effective risk-based Global Anti-Corruption Program (the "Program") designed to prevent, detect, and remediate bribery and recordkeeping violations. As part of the program, Walmart shall adopt operating procedures specifically targeted to the corruption risks that exist for all of its operations, worldwide. Management in each affected area shall be responsible for ensuring that adequate resources are devoted to maintaining effective compliance programs. A senior executive at Wal-Mart Stores, Inc., shall be given overall responsibility for the Program, and shall report regularly to the Audit Committee of the Board of Directors of Wal-Mart Stores, Inc., which shall exercise reasonable oversight as to the implementation and effectiveness of the Program.

The procedures and governance used to implement this policy, shall include, at a minimum:

  • Effective controls on the disbursement of funds and other assets to ensure that disbursements are not made for improper purposes;
  • Measures to ensure that books and records accurately reflect the disposition of assets;
  • Clearly articulated standards of behavior as included in Walmart's Statement of Ethics, which shall be well publicized to all of Walmart's operations, worldwide;
  • Clearly defined roles, responsibilities, and reporting lines for day-to-day management and implementation of the compliance procedures;
  • Effective training of executives, associates and, where appropriate, third parties regarding relevant anti-corruption standards and procedures;
  • Testing by Internal Audit or a third party for compliance with the anti-corruption procedures, including review of expenditures for operations that interact with government officials;
  • Corruption risk assessments conducted annually;
  • Conducting due diligence of third parties engaged to interact with government officials on behalf of the Company;
  • Effectively publicized means to report or seek guidance on actual or potential anti-corruption issues, as well as procedures for responding to such reports or requests;
  • Regular review and, if necessary, revisions or updates to this policy and to the related procedures where appropriate, including in response to legal, regulatory, or industry changes or violations of the Anti-Corruption Policy;
  • Appropriate incentives and punishments for associates, executives and third parties for adherence to or violations of, respectively, the relevant policy and related procedures.

Every associate or third party who has information that this policy or related procedures may have been violated, or believes he or she is being asked to pay a bribe or receive a bribe, or otherwise act in contravention of this policy shall immediately report the event, as provided by Walmart's Statement of Ethics. Reports shall be made, and may be made anonymously to any officer (Vice President or above) of the Company, Global Ethics, the International Global Ethics Helpline, or the International Anti-Corruption Compliance Manager/Director. Reports may also be made to the Local Ethics Helpline, the legal department, the Compliance and Ethics Office or the Market Anti-Corruption Compliance Manager/Director. If anyone receives a report through the Open Door process he or she shall promptly forward the report to one of the contacts stated in this paragraph. Anyone who receives a report through any of the channels stated in this paragraph shall immediately report to the Global Ethics Helpline.

Contact information for making reports through the International or Local Helplines are below:
Walmart's International Global Ethics Helpline: 800-WM-ETHIC (800-963-8442)
Web: or
Specific country contact information can also be found on

Anyone who reports a suspected violation of this policy will not be subject to disciplinary action or retaliation for the act of making the report. However, anyone who reports a suspected violation may be subject to disciplinary action to the extent he or she violated any Walmart policy or procedure. 

Government Relations Policy

Updated: May 2, 2013
This policy applies to all associates who work for Wal-Mart Stores, Inc., or one of its subsidiary companies, in the United States ("Walmart"). 

Walmart’s Government Relations Departments (US Government Relations, Public Affairs and Government Relations) coordinate company interactions with elected officials and legislative and regulatory bodies at the federal, state and local level.  To help ensure consistent management of these relationships, all conversations and engagement with elected officials or government agencies should be done in coordination with your Government Relations contact.  Associates wishing to represent Walmart’s corporate position on public policy or political matters should seek guidance from Government Relations before expressing such views.  In addition, all such interactions with public officials, including their support staff, should be reported to Government Relations, as certain contact can constitute “lobbying” which is reportable. 

Government Relations, partnership with Corporate Affairs, coordinates the activities and administration of the Wal-Mart Stores, Inc., Political Action Committee for Responsible Government (WAL-PAC).  WAL-PAC is the primary entity authorized to make political contributions in support of our business.  Corporate funds shall not be provided to political candidates, entities or organizations without the express knowledge and consent of Government Relations. 

If you are approached by a political candidate or organization in your store or club, please call the Home Office Government Relations at 479-277-0934. 

Please refer any other questions in the area to Government Relations at the number listed above. 

  • With respect to fundraising, the following rules shall apply in addition to all applicable laws: Officers of Walmart may distribute political literature or engage in political solicitation, as approved by an Executive Vice President.
  • Associates assigned to the Corporate Affairs Department may engage in political solicitation or political distribution, as approved by the Executive Vice President of Corporate Affairs.

For further guidance, contact: 
Government Relations

Online Price Match Policy

We’re committed to providing low prices every day, on everything. So if you find a current lower price from an online retailer on an identical, in-stock product, tell us and we’ll match it.

The following are guidelines and limitations:

  • The prices on and online retailers* will be matched
  • Our customers must provide the online price and retailer
  • The item must be currently in-stock at the online retailer’s website at the time the request for the price match is made
  • The item must be sold and fulfilled by online retailers listed below*
  • We reserve the right to verify the price of the identical, in-stock item at the online retailer’s website (i.e., size, model, quantity, brand, color)
  • We will limit quantities to one-per-customer, per item, per day**

How to match an in-store purchase to an online price:

  • Request the price match right at the register
  • The Store Management has the final decision for matching an online price

How to match a purchase to an online competitor:

  • Contact Customer Care at prior to placing your order on
  • The Customer Care Agent has the final decision for matching an online price

We do not honor:

  • Prices from marketplace and third-party sellers.
  • Prices from auctions or requiring memberships
  • Prices that cannot be determined independent of other items, e.g., fees, shipping charges
  • Percent off or dollar off if the item's price cannot be determined independent of other items, fees or charges
  • Bundle offers, Instant Rebates, Mail-in Offers, Offers that include financing
  • Prices that require minimum quantity purchases
  • Clearance, Close out, Liquidation, Special Hour/Flash/Limited Quantity offers
  • Damaged, Used or Refurbished items
  • Misprinted or inaccurate prices
  • Online price match is not available in Alaska, Hawaii and Puerto Rico for in store purchases
  • We will not offer rain-checks for items that are not currently in-stock in our store or
  • Online price match is not available for Walmart One Hour Guarantee Items
  • will not price match on behalf of Walmart Marketplace Retailers to other online competitors
  • will not price match items purchased on between Thanksgiving and Cyber-Monday 

*Online retailers are limited to:,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

**Quantities are not limited in New Mexico except when purchases are made for the purpose of reselling merchandise

Walmart reserves the right to update or modify the terms of this Policy at any time

Palm Oil Policy

Sustainable Products at Walmart | Our Pledge to Customers/Members
Our customers count on Walmart to deliver affordable products in a way that is sustainable for people and for the planet. To meet those needs, we work with suppliers to improve the sustainability of the products we sell, all along the supply chain.

Sustainable Palm Oil
Palm oil is an ingredient in a variety of food and consumables products, and is also widely used as cooking oil in many parts of the world. High demand for palm oil has contributed to deforestation, exacerbating the increase in greenhouse gasses and the loss of natural habitat of endangered species. To address these and related issues in the palm oil supply chain, stakeholders created the Roundtable on Sustainable Palm Oil to develop and implement global standards for sustainable palm oil.

Walmart’s Position
By December 31, 2015, any palm oil used in Walmart private brand products around the world must be sustainably sourced, in accordance with the principles of the Roundtable on Sustainable Palm Oil (RSPO).

We also encourage our branded suppliers to improve their palm oil sourcing practices in accordance with the RSPO.

Walmart will continue to advocate, alongside the RSPO, NGOs, suppliers and others, to make sustainable palm oil the norm in the industry – including suggesting ways to strengthen the sustainability of sourcing practices beyond current standards.

What we’re asking of our suppliers
We ask our global private brand suppliers to:

  1. Source and use only sustainable palm oil, in accordance with the RSPO, in 100% of Walmart private brand products containing palm oil by the end of 2015
  2. Maintain (and make available upon request) comprehensive records about the volume of crude palm oil and sustainable palm oil used in Walmart private brand products, as well as the origin (geographic region, country, state/province, plantation, and trader)
  3. Align specific practices used in palm oil sourcing toward RSPO standards or equivalent

To see how we work beyond our private brands, please see the FAQ section below.

To what extent does Walmart track the source of its palm oil?

Annually, we ask our private brand suppliers to provide data on the volume of palm oil they use in Walmart private brand products, the type and amount of that palm oil that is sustainable, as well as the oil’s source location (geographic region, country, state/province, plantation, and trader).  We also ask all branded and private brand suppliers who participate in our Sustainability Index (nearly 70% of our Walmart US product base) to track and report progress on a range of environmental and social indicators related to palm oil.

The Sustainability Index is a tool Walmart uses with suppliers in more than 700 categories in the US (where more than 2/3 of our volume base is represented; we are piloting the Index in other markets). It enables suppliers to measure and communicate progress on critical sustainability issues, and is a valuable tool to drive continuous improvement and identify the need for targeted projects to accelerate progress. The Index includes questions regarding environmental and social issues in the palm oil chain, such as deforestation and forced labor.  For more information on the Sustainability Index, please see

Does Walmart disclose the amount and type of palm oil in its private brand products?

Yes. Every year, Walmart participates in the publically available Roundtable on Sustainable Palm Oil Annual Communications of Progress (ACOP), where we disclose our total volume of crude palm oil as well as the type and total volume of sustainable palm oil in our private brands products.

For more information, please visit

What else does Walmart do to encourage more sustainable practices in the palm oil supply chain?

In addition to requiring 100% sustainable palm oil in our private brands by the end of 2015, Walmart advocates for sustainable palm oil in global industry forums and directly with suppliers (including branded suppliers) through the Sustainability Index.

Global industry forums where Walmart engages with others to promote sustainable palm oil include:

  • The Tropical Forest Alliance 2020 (, which works with governments, civil society organizations, and corporations to reduce deforestation around the world.
  • The Consumer Goods Forum (CGF), whose members (including Walmart and other leading retailers and consumer products companies) have committed to achieve zero net deforestation by 2020 in their product sourcing. Walmart is active in the CGF’s commodity working groups (palm, beef, soy), as well as the Sustainability Committee, the Global Food Safety Index efforts, the Health and Wellness Committee, and the Global Supply Chain Practices Committee.
  • The RSPO, including discussions regarding strengthening standards and practices regarding palm oil.
Is the RSPO standard sufficient to bring about sustainable palm oil?

Walmart views the RSPO as the most effective sustainable certification program in the palm oil industry due to its large, diverse and global membership (over 1700 members from all 7 sectors in the palm oil supply chain), deep knowledge and experience base, its effective standards development process and the large-scale acceptance of its standards across the industry.  As the world learns more about the environmental and social hotspots in the palm oil chain, we agree with those who advocate for continuous improvement in the RSPO Principles & Criteria (for example, guarding against expansion into high carbon stock forests, protecting peat lands, reducing GHG emissions, improving quality control).   We will continue to be a strong advocate for such continuous improvement through our membership in the RSPO, at the table with other retailers and suppliers in the CGF, in conversation with our suppliers, and through our work with NGO partners. 

Where can I learn more about palm oil and other sustainability issues?

For further information on sustainable palm oil and certified sources, please visit the RSPO website,

To learn more about Walmart’s work in sustainability, please visit

Last updated May 12, 2015

Photo and Video Use Policy

All photos and videos in the Media Library are made available to accredited news organizations. Walmart grants its permission for use of these items for the sole purpose of accompanying related news content in print, broadcast and online channels by professional news organizations. Any other use without the written permission of Walmart is prohibited. Content may be attributed "Courtesy of Walmart" where news organizations require attribution.

Content posted on Walmart's social media channels, including but not limited to YouTubeFacebookFlickr and Twitter, that is not posted in the Media Library, is available for use without objection from Walmart for the purposes of complementing news coverage. However, Walmart does not represent or assure any rights of publicity, copyright or other rights associated with these images.

Privacy Policy

At Walmart, our customers are number one – always. That’s why everything we do is focused on providing excellent customer service and delivering low prices. The information you share with Walmart allows us to provide the products and services you need and want while giving you the very best shopping experience. 

Our founder Sam Walton reminded us that “a promise we make is a promise we keep,” and it’s our promise to customers that we respect the trust you place in us and the privacy of the information you share. Part of providing superior customer service includes making sure that we’re building a relationship of trust with customers.  Our way of doing that is to let you know in a clear, prominent, and easily accessible way how we collect, use, share, and above all protect your personal information.  

 Our Policy outlines:

  • How and why we collect your personal information;
  • How your personal information is used and protected;
  • When and with whom we share your personal information; and
  • What choices you can make about how we collect, use, and share your personal information.

View our Privacy Policy

Return Policy

Our goal is to satisfy our customers by exchange, refund, or repair, as outlined in this policy. Walmart reserves the right to limit or decline returns or exchanges regardless of whether you have a receipt.  All non-receipt returns are subject to a refund verification process requiring you to present identification.  We encourage you to retain your purchase receipts, online order receipts and e-receipts. For items purchased on, please visit the return policy

Also, as applicable, we follow any manufacturer’s warranties which can be provided and reviewed upon request. We offer repair service through the manufacturer on select merchandise, if available, if returned with the receipt.
Is there a time limit on returns?
Generally, we accept returns within 90 days after purchase. There are a few exceptions, including, but not limited to, these examples, to the 90-day rule:
  • Swimming pools, lawn mowers, weed eaters, hedge trimmers, chainsaws, air conditioners, power washers, compressors and generators must be returned within 30 days with a receipt to obtain a refund or exchange.
  • Computers, camcorders, digital cameras, digital music players, e-tablets, e-readers, portable video players, GPS units, video game hardware, pre-paid cellular devices and unopened air beds must be returned within 15 days with a receipt.
  • Post-paid (contract) cellular devices may only be returned to the store of original purchase, in undamaged condition within 14 days of purchase with receipt. Other contractually specified requirements may apply.
  • Unopened video game software, Cricut™ cartridges, Music and Pre-recorded movies may be returned with a receipt.
Do you have different return terms during the holidays?

As an added convenience for customers, Walmart has adjusted its return policy for the holiday gift buying season for items that have a limited return/exchange period (15 days, 30 days, etc.). For these items purchased between Nov. 1 and Dec. 24, the limited return period will begin Dec. 26. This includes items such as TVs, cameras, computers, DVD and music players that can have a 15-30 day return period. 

Do you restrict certain returns?

Walmart will exchange or refund certain items with some limitations. All sales are final for guns, ammunition, gas powered mini bikes, go carts, dirt bikes, UTVs and ATVs. Tobacco and alcohol may be returned to the store of purchase with original receipt (except where prohibited by law). Opened or used airbeds returned with receipt within 15 days of purchase may only be exchanged for the same airbed, or credit to one of equal or greater value. Defective airbeds may be exchanged for an airbed of equal of greater value within 90 days of purchase.

WIC & SNAP eligible items not purchased with WIC or SNAP benefits must be returned with the original receipt to receive a refund, exchange or store credit. Items acquired using WIC benefits that are defective or out-of-date may only be exchanged for identical product. Items acquired using SNAP may be exchanged for another SNAP eligible item, or refunded to the customer's SNAP account. 

Do you accept returns without a receipt?

Walmart, for several years, has accepted returns without a receipt, even though many of our competitors require receipts for all returns. Walmart gives customers the option of a cash refund (if the purchase was under $25), a shopping card for the amount of the purchase (if it was over $25) or an even exchange for the product. To return or exchange items without a receipt, you are required to present a valid government issued photo ID. 

We will accept your non-receipted return or exchange provided it meets all of the following conditions:

  1. Returns are made according to the full policy outlined on our website
  2. You have not been warned that future non-receipted returns may be limited
  3. You have not been denied a return within the past 90 days
  4. Your government issued photo ID is not altered
Do you track returns, or do you place a limit on the number of returns?

During a return or exchange, information from  your ID is stored in a secured database of returns activity that Walmart uses to authorize returns. In the event that a customer has returned more than three items without receipts within a 45-day period, the cash register system will automatically flag the transaction, and a customer service manager or member of management must approve the return. These cash register messages will remain for six months and will disappear if there are no more returns during that time period.

Walmart reserves the right to update or modify the terms of the Exchange & Return Policy at any time.

Seafood Policy

Section I:  Sustainable Products at Walmart | Our Pledge to Customers/Members
Our customers and members count on Walmart and Sam’s Club to deliver affordable products in a way that is sustainable for people and for the planet. To meet those needs, we work with partners all along the supply chain to improve the sustainability of products we sell. We do this while working to offer quality products, everyday low prices and putting customers in charge of their food choices by helping provide clear, accurate information about food ingredients and production.

Section II:  Sustainable Seafood
Over the past half century, demand for seafood has increased five-fold. An estimated 75 percent of the world’s fisheries are at or beyond sustainable limits. Meanwhile, an estimated 1 billion people rely on fish as their primary source of protein, while another 200 million rely on the industry as their main source of income.  

Section III:  Walmart’s Position
At Walmart and Sam’s Club, we value our relationships with the seafood suppliers who are dedicated to providing the highest in quality and safety through practices that promote sustainable fisheries and social responsibility. We know that seafood is an important source of protein, nutrition, and income for people all over the world. Therefore, we are committed to finding for our customers safe, affordable, and sustainable seafood that does not negatively affect global communities or the environment.  Our goal is to build transparency and continuous improvement in the seafood supply chain so that we can build confidence and provide for our customers now and in the future.

Walmart believes the health of species, fisheries and ecosystems around the world is good for the planet and important to people today and in the future. We are working with our suppliers and partners to track the management of fisheries from which our suppliers source so that we can promote a sustainable supply.

We care about the men and women in our supply chain and in the seafood industry as whole, and we are concerned about the ethical recruitment and treatment of workers. While this is a complex issue, we are actively engaged in bringing together numerous stakeholders, NGOs and other private sector companies to help find solutions.

Section IV:  What we’re asking of our suppliers
Fresh and Frozen Seafood
Walmart U.S., Sam’s Club, ASDA, and Walmart Canada require all fresh and frozen, farmed and wild seafood suppliers to source from fisheries who are:

  • Third-party certified as sustainable using Marine Stewardship Council (MSC), Best Aquaculture Practices (BAP)


  • Managing a program in accordance with the Principles of Credible Sustainability Programs developed by The Sustainability Consortium. (Third party review must be commissioned and provided upon request)


  • Actively working toward certification or involved in a Fisheries Improvement Project (FIP) or an Aquaculture Improvement Project (AIP).

Canned Tuna
Walmart US and Sam’s Club require all canned light and white tuna suppliers to source from fisheries who are:

  • Complying with the International Sustainable Seafood Foundation (ISSF) sustainability conservation measures, including those adopted in collaboration with relevant tuna RFMO and from vessels that are registered on the Pro-active Vessel Register (PVR)


  • Managing a program in accordance with the Principles of Credible Sustainability Programs developed by The Sustainability Consortium (third party review must be commissioned and provided upon request) or certified as sustainable using Marine Stewardship Council (MSC)


  • Using better management fishing practices as validated through chain of custody (e.g. pole and line, free-school sets)


  • Actively working toward certification or involved in a Fisheries Improvement Project (FIP) that has definitive and ambitious goals, measurable metrics and time bound milestones

Section V:  Responsible Sourcing
Treatment of workers
Walmart actively engages with various stakeholders in its efforts to help end unethical recruitment of workers. We are committed to creating positive social change for the people working in our supply chain, as well as our efforts as a catalyst for meaningful change in global issues:

  • Anti-Slavery International’s Project Issara. Launched in January 2014, and supported by a coalition of retailers and seafood importers, Project Issara seeks to tackle human trafficking in Southeast Asia. With an initial focus on forced labor in Thailand's export-focused sectors such as seafood and through a multi-lingual migrant worker hotline and outreach and assistance programs, it seeks to tackle exploitative labor practices and improve conditions for workers.
  • Through the National Retail Federation and National Fisheries Institute, we have joined a working group of retailers, restaurants, and industry associations from the United States, Canada, and United Kingdom who continue to meet with the Royal Thai Government to emphasize the need for accelerated progress to improve standards in seafood supply chains.
  • Supported by a grant from the Walmart Foundation to International Justice Missions (IJM), the IJM is designing and testing an approach for gathering intelligence on human trafficking in Thailand that will pave the way for greater enforcement action against those involved. The approach, if successful, could be deployed to a number of other countries to combat the issue of human trafficking.  The grant from the Walmart Foundation underscores the importance of tackling the root cause of labor issues to drive positive social change and improve conditions for workers in global supply chains.
Last updated May 12, 2015

Social Media Guidelines

We engage with our customers and stakeholders beyond the walls of our stores: you can find us on Facebook, Twitter, YouTube, Flickr and Foursquare. This page will give you a better idea on how to engage with us in social media, what you can expect from us, and where to find more information.

Walmart's Twitter Engagement Guidelines

Twitter asks a very basic question of its users: “What’s happening?” And we know the answer to that question – we’re working every day to help people save money so they can live better.

Through our Twitter account we aim to provide you with information on Walmart’s major activities and initiatives - from sustainability to diversity, from healthier foods to charitable giving. We welcome your thoughts on any and all of those topics.

Please note that we won’t be able to reply to store or service issues through Twitter. If you would like to comment about customer service or other issues please visit our Walmart  Facebook feedback app, leave a comment through our  Contact Us page or call 1-800-WALMART.

Here are a couple of things you should know about our Twitter engagement:

  • All official Walmart Twitter users are identified at
  • We are committed to having a dialogue with our followers. We count on you to use @ messages in a way that contributes to the dialogue. Please support any claims with links to information sources whenever possible. We love opinions; we love them even more when you back them up with facts.
  • We strive to respond to as many relevant questions and comments as possible, but we reserve the right to use our judgment in selecting the messages we respond to.
  • Following a Twitter account or including an account in a Twitter list does not constitute an endorsement; the same applies to re-tweeting messages posted on accounts that Walmart does not own, or marking them as “favorites.”

The posting and presence of content on Twitter and on this site does not necessarily mean that Walmart agrees with the content, ensures its accuracy or otherwise approves of it. Nothing in any Twitter page constitutes a binding representation, agreement or an endorsement on the part of Walmart. Please review Twitter’s terms of use carefully when engaging on the site. 

Walmart’s Facebook Engagement Guidelines

We’re excited that you’ve joined us on our Facebook Fan page, and we know you’ve got plenty to say. At Walmart, our mission is our purpose: we save people money so they can live better. 

While you’re with us, we hope you’ll take a moment to read the following guidelines we ask you to follow when contributing to our Facebook Fan page: 

  1. Don’t do anything that breaks the law.
  2. Be polite and courteous, even if you disagree. Excessive name calling, profanity, fighting words, discriminatory epithets, sexual harassment, bullying, gruesome language or the like, will not be tolerated.
  3. Stay on topic. Keep the conversation relevant to the community and contribute to the dialogue. We reserve the right to remove content that is off-topic, out of context, spam, promotional or links to third party sites.
  4. Keep it real. All wall postings should come from a real person and Facebook profile. Postings from fake or anonymous profiles will be deleted when discovered.
  5. There is a place for customer service-related questions, complaints, concerns or ideas from customers. If you are a customer and have a customer service comment, complaint, concern or idea, we encourage you to post it on Walmart's Facebook Feedback tab, to ensure that we can respond in a timely manner. Please note that any customer service posts published on a Walmart page by customers will be removed when discovered. As always, if you would like to comment about customer service or any other issue you can visit our Contact Us page or call 1-800-WALMART.
  6. We reserve the right to remove content posted to Facebook that violates these guidelines. 

If you are a Walmart associate, please follow these additional guidelines:

  1. Know the rules. Before engaging on Facebook, or on any other social media property, make sure you read and understand Walmart’s Social Media Policy and Walmart Information Policy. In any and all interactions make sure that you don’t share confidential or private information about the Company’s business operations, products, services, or customers; respect financial disclosure laws; and do not say you speak for the Company without express written authorization from the Company to do so.
  2. Remember that we have a dedicated FB team tasked with responding to customer inquiries or criticism. Our Official Walmart Facebook team is responsible for engaging customers through our page. To avoid confusion, we ask that you not attempt to respond to customer inquiries or comments directed specifically to the Company or asking for an official Company response on this site.
  3. Consider using company established channels for job-specific issues. While we encourage associates to join our Facebook community and participate in conversations with our customers and other users, we encourage you to direct your complaints or concerns about your job or working environment to your store management team using the established Open Door Process or

For Walmart managers: If you are a manager, please make sure you are familiar with our Social Media Management Guidelines, available on the Walmart Wire. 

Guidelines for Associates’ Use of Walmart-Sponsored Location Based Promotions

Walmart is currently experimenting with in-store promotional campaigns for users of location-based services like Foursquare and Facebook Places. If you are an associate using these services, you may have the opportunity to check in at your store’s location every day, which could give you an unfair advantage over our customers. That’s why we ask you not to participate in location based-promotions for  your own store. Please feel free to take advantage of location-based promotions when you check in at  other Walmart stores offering these promotions. 

The Walmart Moms Program

Participation in the Walmart Moms program is voluntary. Participants in the program are required to clearly disclose their relationship with Walmart as well as any compensation received, including travel opportunities, expenses or products. In the event that products are received for review, participants may keep or dispose of product at their discretion. 

Sustainable Chemistry Policy

Walmart customers expect products that are safe, affordable and sustainable. Sustainable Chemistry is the design of chemical products and processes that reduce or eliminate the use or generation of hazardous substances, both to humans and the environment. To minimize the negative environmental and social impact, Walmart has developed a policy on sustainable chemistry for its consumables/Health & Wellness business that focuses on transparency, advancing formulation, and begin labeling private brand products in accordance with the U.S. EPA’s Design for the Environment Safer Product Labeling.

Beginning in January 2015, Walmart expects all suppliers will provide full online public ingredient disclosure for formulated consumable items sold at Walmart and Sam’s Club. For private brands, Walmart partnered with the WERCs – a vendor supporting Walmart’s chemical safety and regulatory compliance – to house all proprietary product formulations. Supplier formulations remain confidential from Walmart. Through the WERCS, Walmart private brand suppliers reviewed and approved their in-scope products ingredients in compliance with either U.S. EPA's Design for the Environment Standard for Safer Products or CSPA's Consumer Product Ingredient Communication Initiative. Ingredient information for Walmart private brand products within the scope of the policy will be made available on and items pages.

The following categories of ingredients are commonly protected as trade secrets. When ingredients in these categories are trade secrets, they should be disclosed as follows: Dyes and colorants: should be listed by a chemical-descriptive name. In some cases, Walmart’s private brand products may list colorants that vary by product. Fragrances: Scent ingredients may be listed as "Fragrance," on the label, but the formulator must indicate where detailed information can be found. View Walmart’s Fragrance palette for private brands.

The Walmart Sustainability Index will measure supplier compliance with the policy. If a formulated consumable product is missing its online ingredient disclosure, please email

Walmart Statement of Ethics

Global Ethics is responsible for promoting Walmart’s culture of integrity. This includes developing and upholding our policies for ethical behavior for all of our stakeholders everywhere we operate.

But perhaps most importantly, it includes raising awareness of ethics policies and 
providing channels for stakeholders to bring ethics concerns to our attention. 

Global Ethics:

  • Serves as a guide and resource for ethical decision making
  • Provides a confidential and anonymous reporting system
  • Leads a continuing ethics education and communication system