Supporting Our Associates

Published on March 26, 2020 and last updated on April 16, 2021


Supporting Our Associates

Associate in a COVID-19 vaccine drive-through
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We are truly grateful to our associates for the vital service they are providing to their communities, and we have taken a number of measures to help them stay safe and healthy.

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Emergency Leave Policy and Health Services

In early March 2020, we implemented an emergency COVID-19 leave policy, encouraging associates showing coronavirus symptoms to stay home and ensuring they have the support they need. Currently, the majority of our associates and family members have everyday access to $4 telehealth doctor visits. We are waiving this fee for those plan members, providing them access to medical and behavioral services at no cost to them. Walmart’s Resources for Living program, which includes behavioral counseling services at no cost, is another way associates can get support during these trying times.

In addition, Walmart’s 1.5 million U.S. associates will have access to flu shots with no out-of-pocket costs this year, regardless of their tenure with the company or insurance status. Making flu shots accessible is just one of the ways we’re helping to ensure our workforce can stay healthy and continue to serve communities throughout flu season. Flu shots are now available at Walmart’s 4,700+ pharmacies nationwide.

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Sanitizing, Minimizing Contact and Other Steps

We have reduced store hours, and even temporarily suspended or reduced some services such as food demos so that associates will have ample time for cleaning, sanitizing and stocking. With the help of Hart brand backpack sprayers, we have developed a new way to sanitize carts faster.

We have increased pickup & delivery service options for customers to help minimize contact and maintain social distancing. We are installing sneeze guards for pharmacy and store registers as well.

Other steps include taking the temperatures of our associates as they report to work, and requiring that associates wear masks or other face coverings at work.

Greg Smith Safety Video

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Thanking Our Associates

As a way of saying thank you to our incredible associates, on March 19 we announced that we would be giving a special cash bonus to all hourly associates and accelerating the company first quarter bonus for all hourly associates.

On May 12, 2020, we announced that Walmart would again be recognizing all hourly associates and assistant managers with a second special cash bonus. More information about this bonus is available here.

On July 21, 2020, Walmart announced a third special bonus for store, club, distribution center and fulfillment center associates for their ongoing contributions and dedication to serving customers. The company also announced that it has made the decision to close Walmart stores on Thanksgiving Day, Nov. 26, 2020. You can find more details on these efforts here.

On Dec. 3, 2020, Walmart announced a fourth special cash bonus to U.S.-based associates for their sustained commitment to customers during the pandemic. Approximately 1.5 million full- and part-time Walmart and Sam’s Club associates working in the company’s stores, clubs, distribution centers and fulfillment centers received the special cash bonus on Dec. 24 bringing Walmart’s total 2020 quarterly and special cash bonus total for its associates to more than $2.8 billion. More information about these bonuses can be found here.

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Practicing Good Hygiene for Health and Safety

We continue to advise associates on best practices for maintaining good health. To help protect yourself, we recommend staying home when you’re sick, including if you’re experiencing fever. Avoid close contact with people who are sick, and practice social distancing by staying at least six feet apart from anyone else. Wash hands frequently with soap and water for at least 20 seconds and be sure to avoid touching your face with unwashed hands. Cover your nose and/or mouth when you sneeze or cough, and be sure to cough into your elbow or a tissue. Clean and disinfect frequently touched services daily.

Again, we are so appreciative of the work our associates are doing to continue serving customers. Thank you, #TeamWalmart, for all you do.

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Associates can visit OneWalmart for more detailed information.

Page last updated on May 13, 2020