Walmart has helped pioneer retail innovations in China for 25 years. As we usher in a new era of omnichannel convenience, we remain committed to operating responsibly and helping create better lives for our associates and customers in the communities where we operate.
Walmart has been at the forefront of retail modernization in China since 1996, when we opened a hypermarket and Sam’s Club in Shenzhen. We now serve communities nationwide as a leader in omnichannel retail. We delight customers through nearly 400 stores and clubs as well as multiple e-commerce platforms. Walmart China focuses on nurturing local talent and diversity. Chinese associates make up 99.9% of the total workforce. All stores and clubs are managed by local talents. Women make up more than half of the management at all levels.
Walmart is known in China for its innovation. Walmart China was one of the first to roll out a smartphone app mini-program that customers can use in store for scan-and-go as well as for online shopping and delivery tracking. Another innovation is the Walmart Daojia mini-program that enables all hypermarkets nationwide to offer one-hour delivery and next-day city-wide delivery. Walmart China also launched Cloud Depots to provide one-hour delivery service in areas beyond the reach of a physical Sam’s Club. We also continue to develop cutting-edge retail in partnership with tech startups.
Walmart Hypermarkets are leaders in omnichannel shopping, offering “worry-free” pricing and product bundles that suit changing customer lifestyles. Our stores were among the first to offer online ordering and fast delivery, with particular expertise in fresh foods. We also pioneered the use of blockchain for food traceability, giving customers access to detailed information about a product’s origin, shipping history and more.
As a pioneer of the membership store model in China, Sam’s Clubs offer approximately 4,000 high-quality items. Recent additions include product lines for aspirational lifestyles, including musical instruments, outdoor gear and furniture, under Sam’s Home Online. Sam’s Club continues to be recognized throughout China as an exciting destination that offers unique shopping experiences.
At Walmart China, we are committed to operating responsibly and helping create better lives for our associates, customers and communities. We support women’s economic empowerment with microloans and professional training, and focus on children’s nutrition by providing nutritious meals, school kitchen facilities and nutrition education. The Walmart Food Safety Collaboration Center, which was founded in 2016, is a recognized leader to promote food safety innovation and education in China. Our blockchain-based food traceability platform was among the programs first trialed in China and now being applied elsewhere.
In line with Walmart’s 2030 emissions target, Walmart China invests in energy efficiency with its rooftop solar panel systems and refrigeration upgrades, and integrates sustainability throughout its supply chain. In addition, Walmart China has been actively involved in disaster relief, donating to local food banks, and in supporting autistic youth and volunteerism.
View our Environmental, Social & Governance Reporting to learn more about Walmart’s global initiatives.