Joined the Board: 2006
Committees: Technology and eCommerce; Audit; Executive; Nominating and Governance (Chair)

While on the faculty of Harvard Business School from 1976 to 2003, James served as the senior associate dean and chairman of HBS Publishing as well as the chairman of the MBA Program. At HBS, his research focused on the strategic use of information technology in the service sector, specifically the development of a performance measurement system for large information technology organizations. He earned an advanced degree in accounting and has been published extensively in accounting and information technology journals.

Currently, he provides management development and consulting services through The Cash Catalyst, LLC, which he formed in 2009. He is also a director of Chubb Limited (formerly The Chubb Corporation), where he began serving in 1996. He also served on the Board of Directors of General Electric Company from 1997 until April 2016. James has been a director of a number of other public companies, including Phase Forward Incorporated from 2003 to 2009 and Microsoft Corporation from 2001 to 2009. He also serves as a director of several private companies.