Innovation

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When our tech team was asked to make the checkout experience at the Garden Center easier and faster for our customers, we knew we had to use a solution for our current problem that could also provide flexibility for the future. We implemented a system we had been prototyping called…
Placing that final piece in a puzzle, or getting that sudden rush of insight, is so gratifying, because it represents a new idea and a new way forward. At Walmart, this isn’t just an analogy. We’re problem solving at scale, and we place new…
BENTONVILLE, Ark., and DENVER, Colo., June 29, 2021 — Walmart and Ibotta, a leading cash back rewards platform in the United States, today announced a strategic agreement to create and launch a new digital offers program on Walmart.com and the Walmart app. Through this new program, Walmart customers will have access to hundreds of cash rebates on…
Last year, amidst the pandemic, Americans’ shopping behavior shifted radically. Customers increasingly began shopping online for everyday needs, including food and groceries. That surge in demand was a boon for online grocers, but it also presented a unique challenge…
In our ongoing effort to get customers the items they want, and fast, we know it will take a well-coordinated network of delivery solutions that span the streets, sidewalks and skies. Some of these solutions are still emerging, but they’re already showing encouraging…
A great customer experience starts with a great associate experience, and our people will always be a competitive advantage. As we make enhancements for our customers, we’re also rethinking how we…
It’s clear that one of Walmart’s competitive advantages is our stores. And today, stores are transforming to serve more and more purposes – we’re using them to fill pickup and delivery orders, make Walmart.com deliveries and more. We have a great operation that will serve us well for…
This year, we’ve had our foot on the accelerator expanding our pickup and delivery services, so customers can get the items they need quickly and safely. In April alone, we launched Express Delivery and have since scaled it to more than 2,800 stores, reaching more than 65% of…
This year has ushered in a new era of retail, and customers are asking for retailers to show up differently. We have an amazing set of assets that have us well prepared for this next era, but we can’t stop there. We’re moving quickly to use our…
Since the beginning of the pandemic, Walmart has remained focused on serving our communities, be it through innovating around contactless ways to shop or through our COVID-19 testing. The health and safety of our associates and customers has been our top priority, and…
Years ago, our founder Sam Walton famously said, “I have always been driven to buck the system, to innovate, to take things beyond where they've been.” It remains a guiding principle at Walmart to this day. From being an early pioneer of universal bar codes and electronic…
Retail checkouts have been evolving for years. Inside its stores, Walmart has introduced convenient check out options for years, including self-checkouts, pickup and delivery, giving customers more choice and changing the way they shop. But there’s one checkout area that hasn’t changed in a…