Innovation
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This year, we’ve had our foot on the accelerator expanding our pickup and delivery services, so customers can get the items they need quickly and safely. In April alone, we launched Express Delivery and have since scaled it to more than 2,800 stores, reaching more than 65% of…
This year has ushered in a new era of retail, and customers are asking for retailers to show up differently. We have an amazing set of assets that have us well prepared for this next era, but we can’t stop there. We’re moving quickly to use our…
Since the beginning of the pandemic, Walmart has remained focused on serving our communities, be it through innovating around contactless ways to shop or through our COVID-19 testing. The health and safety of our associates and customers has been our top priority, and…
Years ago, our founder Sam Walton famously said, “I have always been driven to buck the system, to innovate, to take things beyond where they've been.” It remains a guiding principle at Walmart to this day. From being an early pioneer of universal bar codes and electronic…
Retail checkouts have been evolving for years. Inside its stores, Walmart has introduced convenient check out options for years, including self-checkouts, pickup and delivery, giving customers more choice and changing the way they shop. But there’s one checkout area that hasn’t changed in a…
In Salem, New Hampshire, a Walmart supercenter is rolling into the future. Alphabot, a first-of-its-kind piece of tech, is now fully operational and working with associates. Its goal? To revolutionize the…
Dec. 10, 2019 By Tom Ward, SVP, Digital Operations for Walmart U.S. Today, we’re announcing a new pilot with autonomous vehicle company, Nuro. Nuro’s vision of using robotics to improve lives runs parallel with Walmart’s mission of helping customers live better. Through the Houston-based pilot, Walmart aims to develop, refine and continue learning…
Nov. 27, 2019 By Matt Smith, Walmart Corporate Affairs Super shoppers across America know that planning is important for any successful Black Friday trip. Luckily, at Walmart, there’s a quick and easy way to find the items you’re looking for: the store maps feature in the Walmart app. Launched in November 2018, store maps, which allow customers to…
Nov. 11, 2019 By Tom Ward, SVP, Digital Operations for Walmart U.S.; Ashley Hubka, SVP, Corporate Strategy and Development; and Janey Whiteside, Chief Customer Officer Earlier this year we announced a new way to make Online Grocery shopping even easier for customers – Walmart Voice Order – a service that gives customers the option to add items to…
April 25, 2019 By Matt Smith, Walmart Over the past few months, a Walmart Neighborhood Market in Levittown, New York, has been quietly transforming. With artificial intelligence-enabled cameras, interactive displays and a massive data center, this store suggests a retail future that seems like science fiction.But this store isn’t just a shiny new…
April 9, 2019 By Elizabeth Walker, Walmart Corporate Affairs Every hero needs a sidekick, and some of the best have been automated. Think R2D2, Optimus Prime and Robot from Lost in Space. Just like Will Robinson and Luke Skywalker, having the right kind of support helps our associates succeed at their jobs.Smart assistants have huge potential to…
April 2, 2019 By Tom Ward, senior vice president, Digital Operations, Walmart U.S. Customers love our Grocery Pickup and Delivery options. These services make life easier and help customers get back to the things they like doing the most. What if we could make it even easier?We continue to innovate for the future and look to technology to make…