News Innovation Our Holiday Gift to Customers: Making the Online Return Process Easier

Our Holiday Gift to Customers: Making the Online Return Process Easier

From standing in a line to return something in-store to waiting to receive a refund from an online return, the process of returning an item isn’t always ideal.

Mobile Express returns associate

We thought there had to be a way to make everything about the return process quick and easy. That’s why we introduced a new, convenient way to return items sold and shipped by Mobile Express Returns.
Using Mobile Express Returns, customers can choose to begin the return process at home, on the Walmart app. You’ll be prompted to input the reason for the return, select how you want to receive your refund and specify whether you would like to receive it in a store or by mail. Upon arriving to a Walmart location to return the item, you’ll use the app at our Mobile Express Lane to scan a QR code, hand the package over to an associate, and receive your refund. It’s that simple, but makes a big difference.

This program couldn’t be coming to customers at a better time. It’s a busy time of year for everyone, and the last thing anyone wants is to be spending time in a line instead of with friends and family. This improvement to the return process combines the convenience and variety of online shopping with the ease of stopping by your local Walmart to pick up some milk.

Mobile Express returns app

We’re excited about beginning new ways to shop that fall easily into place with the on-demand way we live the rest of our lives. With Mobile Express Returns, we’re bringing online and in-store purchases together to offer a convenience that just makes sense. We will continue to use our app and our stores together, making shopping even faster and easier for our customers.