Two-Day Free Shipping: Just the Beginning

By Marc Lore
January 31, 2017
Walmart.com shipping box at a customer's front door

Since joining Walmart, I’ve been getting a lot of questions about what’s next for Walmart.com.

For me, the road ahead is pretty simple: We’ll keep our fanatical commitment to saving customers money – it’s who we are. And, we’re going to be equally obsessed with saving our customers time.

I’ve been here for four months and I couldn’t be more excited about how fast we are moving. It feels like a startup.

We’ve rolled out a new leadership team and organizational structure that’s highly customer centric. We’ve got everybody working on new ways to serve our customers.

Today we’re announcing free two-day shipping to home and to stores on more than two million items, without a membership fee. These items make up the vast majority of what customers buy online. In today's world of e-commerce, two-day free shipping is table stakes. It no longer makes sense to charge for it. We believe this is the most compelling all-around value proposition for customers looking for low prices, a broad assortment and quick shipping.

Obviously, with this announcement, there is no longer a need for ShippingPass. ShippingPass was a great way to test what we ultimately wanted to offer customers – free two-day shipping. All current ShippingPass members will receive a refund on their membership.

This is just the beginning. Now that we’ve checked the two-day shipping box, my focus is on leveraging our unique assets and network to serve customers in innovative ways that only Walmart can. Stay tuned…you won’t be waiting long.