Comments prepared for Hank Mullany
Senior Vice President and President of the Northeast Division, Walmart U.S.
May 6, 2009
Good morning. I am Hank Mullany, Senior Vice President and President of the Northeast Division for Walmart U.S.
We are saddened by the tragic event that occurred at our valley stream store last year. Our thoughts and prayers continue to be with Mr. Damour’s family, we have never had a tragedy like this in our stores, and we don’t want it to happen again. We are committed to learning from it and making our stores even safer for our customers and our associates. Today is an important step.
Recently, i signed an agreement on behalf of Walmart with the Nassau County District Attorney’s office addressing crowd management plans for post-Thanksgiving Day events at all Walmart stores in the state of New York.
I would like to express our appreciation to the district attorney and her staff for the focus and attention they have placed on safety and helping our company to design this program.
The crowd management plan we are announcing today was developed by a team of experts whose experience includes NFL Super Bowls, Olympic Games, concerts and national political conventions. Working closely with the district attorney of Nassau County, the team created a first-of-its-kind plan that incorporates proven crowd management techniques into the unique circumstances of a retail setting.
This plan is intended to supplement existing safety measures and will enhance the movement of our customers in and out of the store in an even safer and more efficient manner. It calls for specific procedures and operating protocols for three areas of customer activity, including customer approach and entry into the store; customer flow throughout the store and around promotional merchandise; and flow through the checkout aisles and away from the store.
The New York plan is a significant step toward expanding safety measures at our stores during our post-Thanksgiving Day events. It will extend to all Walmart stores in the state of New York. As we explore how we can make our stores even safer for our associates and customers, we will consider how aspects of this plan could apply to stores outside New York. We intend to complete this process in time for the 2009 holiday shopping season.