Important Store Info

Published on March 26, 2020 and last updated on May 22, 2020

Important Store Info

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Sanitation and Social Distancing

Our associates are working hard to keep stores stocked and sanitized for you. We’re dedicating associates in every store to clean high-traffic, high-touch areas, like checkouts and shopping carts, every day. We’re also installing sneeze guards in our pharmacy and register lanes, and floor decals at both the entrances and checkouts, to help you maintain proper social distancing.

Additionally, we’re using a single, clearly designated entrance and another clearly designated exit at each store to help maintain social distancing and lessen the instances of people closely passing each other. We’re also limiting the number of people in a store at once to allow no more than five customers for each 1,000 square feet at a given time, roughly 20 percent of a store’s capacity. You can read more about these efforts here.

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Face Coverings

On April 20, we began requiring that associates wear masks or other face coverings at work. This includes our stores, clubs, distribution and fulfillment centers, as well as in our corporate offices. We’re also encouraging customers and members to wear face coverings when they shop with us.

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John Furner Safety Video

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Store Hours

Effective Mar. 15, our stores and Neighborhood Markets are open from 7 a.m. to 8:30 p.m. to further give our associates the time they need to stock products and clean thoroughly. And, of course, in areas with curfews, we want to make sure everyone is able to do their work and be home on time.

Additionally, from March 24 through the end of May, our stores will host a senior shopping hour every Tuesday for customers age 60 and older who may be more vulnerable. This will start one hour before the store opens. Our pharmacies and vision centers will also be open during this time.

Looking for the most up-to-date store hours? Check the store finder on our site or app for your local store’s hours, including pharmacy and vision centers.

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Pharmacy Update

Pharmacy associates are working to make sure everyone has the medicine they need. Most Walmart pharmacies are open 9 a.m. to 7 p.m. Monday through Saturday and 10 a.m. to 6 p.m. on Sundays. We also have a dedicated shopping hour on Tuesday mornings from 6 a.m. to 7 a.m. for seniors ages 60 and older.

For seniors and those at high-risk for COVID-19, we have a variety of ways to serve you, including drive-thru, no-contact curbside pickup and mail delivery. Call your pharmacy to see which options are available.

If you have COVID-19 symptoms such as fever, cough or shortness of breath, seek medical attention. If you have these symptoms, or if you have been diagnosed with COVID-19, you won’t need to visit a store; simply contact your pharmacy, and we’ll help find a way to help you get your medications.

We’re working on your behalf with insurance companies to identify additional options that may be available for you at this time (like filling more than a month of a prescription at once).

If you are in our SMS (text message) alert program, you’ll get updates on ways we’re making it easier to get your medicine, like curbside pickup or mail-to-home, as well as keeping you updated on any changes to pharmacy hours.

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Vision Center Update

Lost or broke your glasses? Run out of contacts? We’re here to serve emergency or essential needs, as well as existing order pickups, with modified hours of 10 a.m. to 2 p.m. in most locations — check the store finder before you head out. Please note that we won’t be able to accept new orders for non-emergency or non-essential needs until further notice, in order to keep you and our associates safe.

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Other Services

Our people are working hard to have every part of the store ready to serve customers. To help support our people and focus on the most critical areas of the store right now, we will temporarily shut down our Auto Care Centers to allow those associates to focus on stocking and cleaning in the rest of the store. Similarly, some stores may choose to suspend jewelry counter services, including ear piercing and jewelry repair.

Page last updated on April 1, 2020