Sometimes during the busy retail season, we say “we need some more boots on the ground” to take care of members. But for Derell Bibbs, Club Manager in San Marcos, Texas, that’s not just a retail cliché, it’s very real.
See, before joining the Sam’s Club family in 2013, Derell served in the U.S. Army for 23 years. He commanded troops at all levels prior to retiring as a Lieutenant Colonel in 2013. He had six overseas assignments, including two combat tours in Iraq. And he says that direct field experience has made him into the leader he is today for his club.
"In order to be a great leader, you have to be able to teach and train to take over for you one day. Anybody can be a boss, but I always tell people it takes a different type of person to be a leader, to earn their respect," he explains. "One day you’ll see me at the cash register, you’ll see me at the café, cleaning the bathrooms, in the backroom. That comes from me being in the military because I would never have a soldier do anything that I wouldn’t do."