Love, Empathy and Hard Work

Jan. 31, 2021

1 Min. Read
Rochelle Spencer

She’s a 20-year Sam’s Club associate and mother of two who started as a cashier and has worked in nearly every position of the club. But now, she’s running one.

It’s time for a little humble brag because Rochelle Spencer, club manager in Battle Creek, Michigan, is on fire.

"Having been in so many positions, I have learned to always be open minded to change and have certainly learned how to adapt," Rochelle said, noting she’s worked across the entire club and in roles of increasing leadership, including Bakery, Electronics, Fresh, Frontend and Sam’s Club Café. And for clubs in Arizona, New Mexico and Texas. "All of these roles have played a huge part in who I am today and how I lead."

She originally intended Sam’s Club to be a part-time job to get her through college, until she realized the difference she could make. "I found that I loved working for this company," she said. "I am very passionate about what I do. I truly want to help make a difference in my club and this company. I am definitely an advocate for servant leadership and the golden rule. It's very important to me to lead by example."

For Rochelle, it’s all about how she can help other associates as well as the members in her community.

I have had the privilege of working with great mentors who have been exceptional examples of what great leadership looks like.
Rochelle Spencer, club manager in Battle Creek, Michigan

“Above anything else I love the people.” she said, adding the best part of her role is the humanity tied to it. And that humanity and love for ALL people is what one of her mentors, Steven Pence, a fresh manager at one of her former clubs in Fort Wayne, Indiana, remembers best about Rochelle.

"What defines Rochelle is her passion for people. In her 20 years with Sam's, Rochelle never forgot what it was like on her first day and so she always makes it a point to appreciate and welcome everyone," Steven said. "Her journey gives everyone a glimpse of what is possible when you work hard, have fun, and take care of your associates."

She’s worked hard to get where she is, there’s no doubt. But it’s how she’s worked that makes her journey something extra special. “My family is everything to me,” she said with love. “I am a person of faith and try to live my life with integrity and kindness.” Maybe this humble brag on Rochelle will give others the courage they need to pave their own path.