Answering Your Questions

Published on March 26, 2020 and last updated on July 15, 2020

Answering Your Questions

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COVID-19 U.S. Fact Sheet

Please visit the News and Social page to view and download the fact sheet on our response to COVID-19 in the U.S.

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Face Coverings

As of July 20, 2020, face coverings will be required for all shoppers at Walmart and Sam’s Club locations in the U.S. This has been a requirement for our associates since mid-April. While we’re certainly not the first business to require face coverings, we know this is a simple step everyone can take for their safety and the safety of others in our facilities.

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Temporary Return Policy Update

Effective: June 15, 2020

For a number of weeks, we temporarily paused processing returns and exchanges for food, paper goods, home cleaning supplies, laundry soap, pharmacy, health & beauty and apparel items. As of June 15, we’ve resumed our normal return policy in most states. Any items that were temporarily not permitted for return and were purchased between April 20 and June 15 can now be returned though Sept. 15 with a receipt. Items from those categories purchased before April 20 will have the normal return window of 90 days applied.

Items temporarily not permitted for return and purchased between April 20 and June 29 in the following states can be returned by Sept. 29 with a receipt: Connecticut, District of Columbia, Georgia, Idaho, Indiana, Maine, Maryland, Massachusetts, New York, Rhode Island, Virginia and Wyoming.

Returns and exchanges will continue to be temporarily paused on certain items in Arkansas, California, Illinois and South Carolina. We’re also following all applicable local ordinances that prevent returns of certain items such as those in New Jersey and Minnesota.

If you need to return any item, including those above, and have a receipt, please start your return on the Walmart app or at walmart.com/startreturn. It’s easy and may allow you to complete your return without coming to the store. If you’re not able to return the item online, don’t worry! Once returns re-open for impacted categories, we will be extending the return period by six weeks for those items.

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Available Inventory

As you probably know, there’s a very high demand for paper goods, cleaning supplies, and similar items. As we work to restock those high-demand products as fast as possible, we have to limit the number that can be purchased.

Based on current supply, item quantity limits on milk, water, eggs and other basics have been removed on in-store purchases. To help manage product availability for grocery pickup customers, we continue to have quantity limits on these product purchases online. The current item limit for eggs is 2, and we’ve raised the item limit of milk and water to 6. As this situation evolves, we will continue to evaluate supply and adjust product limits accordingly.

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No-Contact Pickup & Delivery

Our Promise To You: Pickup & Delivery

You can order groceries from us online or in our app anytime. One of our associates will pick your order and bring it out to the curb when you arrive. This is a great way to maintain social distance.

  • Pickup: No-contact pickup is now available. You’ll no longer have to sign for your order. An associate will simply put your order in your trunk / car.
  • Delivery: Our drivers are practicing social distancing: when picking up your order at the store, they’ll stay in the car while an associate loads the order into their vehicle. You can also authorize the driver to simply leave the order at your doorstep rather than having to sign for it.

How to get started:

How To Get Started: Pickup & Delivery

To find out if pickup and/or delivery service is available in your area, check this location map.

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In-Store Shopping With our App

If you’d like to shop in-store, our app features convenient services that will help make your trip as safe and efficient as possible.

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Walmart Pay

Connect Walmart gift cards, credit, or debit cards to Walmart Pay for a no-contact payment. Set it up in our app, and pay with a scan of your phone screen, no touching, keypads, or signature required.

Additional Information: We’re Making Key Services Completely Contact Free

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Lists

Create shopping lists that can be shared with others. Everyone who’s shared can add items to the list, so you’ll be able to get everything that’s needed in one trip.

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Store Maps and Item Finder

Select your nearest Walmart using the store finder, then use the store map and item finder to quickly and easily locate exactly what you need.

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Order Delays and Cancellations

There are millions of people ordering online right now, so you might encounter delays, cancellations or longer wait times during pickup. We understand how frustrating that may be and assure you that we’re doing our best to serve as many customers as possible. We’ll keep you updated via email, text message, website and mobile app to alert you of any potential delays or increased wait times at your store.

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Associate Support

Your health and our associates’ health are top priority. Anyone who thinks they may have COVID-19 related symptoms, illness or concerns should stay home, including our associates. We’ve set a new policy to support any associate who may be affected by the virus—including paid leave for those who are required to self-quarantine. You can read more about what we’re doing for our associates here.

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Community Support

To help meet critical needs, Walmart and the Walmart Foundation have committed $25 million to support organizations on the front lines responding to the outbreak. Get details on these grants here.

Page last updated on June 15, 2020