When we first started talking internally about providing delivery in as soon as one hour at Sam’s Club, we knew we had to do it—our data showed members needed it. Just three weeks in, what we’ve learned has only made us more excited about where this is headed.
What makes Sam’s Club express delivery different: we deliver from our clubs, not distant fulfillment centers. Because our locations are already embedded in the communities where our members live and work, we eliminate the biggest barrier to speed—distance.
Since launching Express delivery, we’ve fulfilled nearly 65,000 orders. The average order—from placement to delivery—takes 55 minutes. And our 10 fastest deliveries? All completed in under 12 minutes.
In Fargo, a daycare facility got Member’s Mark infant formula in under 9 minutes. In Louisville, pet food went from shelf to bowl in 11. In Calumet City, a small business owner had supplies in hand in 10.
These aren’t outliers—they’re the result of proximity, integrated technology and strong club operations. That’s a competitive advantage that’s hard to replicate.
We expected members to use Express for convenience add-ons—forgotten items or last-minute needs. And that’s happening. But what stands out is how often members are using it for everyday essentials like water, produce, paper goods, infant formula, and pet food.
This signals a shift: super-fast delivery is becoming the norm, not the novelty.
One member put it best: “I was so impressed. I couldn’t have left my house, shopped, and gotten back that fast.” That’s the benchmark we’re aiming for—faster than self-service.
Express delivery extends our omnichannel model with seamless shopping across club, app, curbside, and delivery, giving members flexibility in how they shop.
The technology behind Express—built in-house and integrated with Walmart’s enterprise platform—gives club teams real-time visibility into what’s needed and how to fulfill it fast.
And none of this is possible without our associates. The same people who help our members in our clubs every day are the ones powering our omni experience. Speed is, more than anything, people-led.
