Business

Long Checkout Lines? Not this Holiday Season.

Updated Oct. 31, 2014
Editor’s Note: We announced our plans for the Checkout Promise to our associates at our annual Holiday Meeting earlier this year. At that time, we were still hard at work making plans and understanding the details for the offer. It is absolutely our intent, in the majority of our stores, to have all of our front-end registers open at peak times, but in the case that unforeseen circumstances occur absolutely all of our registers may not be open during the outlined times.

It’s not time to deck the halls yet, but at Walmart, we never stop thinking about the holidays. Nearly 6,000 of our managers and merchants just finished our annual Holiday Meeting in Denver – where we began getting ready for the biggest shopping season of the year.

While it’s still hot outside, we know our holiday offerings will be even hotter. But our customers have told us one of their biggest frustrations is long checkout lines. They want to get in and out of the store fast, especially during those busy shopping days between Black Friday and Christmas. We’ve listened and we’re making sure every register in our stores is open during those times this holiday season. We’re calling it our Checkout Promise. Here's how it would work:

Starting with the weekend after Black Friday and continuing each weekend through the final weekdays leading into Christmas, all of our registers will be open during peak shopping hours at our Supercenters and other stores that offer general merchandise like electronics, apparel, and toys. Customers can expect to find self-checkouts open and a cashier in every lane.

That’s a Walmart first. We want to do what’s best for our customers, and as Sam Walton always said – the customer is #1.  Shoppers want more convenience, and we’ll deliver so they can focus on celebrating the joy of the holidays with their family and friends.

As the season approaches, be on the lookout for more big changes and announcements to help our customers have the best holiday yet.

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Community

In the Aftermath of a Disaster, Food Banks Help Communities Heal

It’s hard to prepare yourself to visit a community that’s been affected by disaster.

The week after Hurricane Harvey hit, I visited the Houston area to help Feeding America member organization, Houston Food Bank, with relief efforts. Despite learning as much as possible about the hurricane’s impact before I left, I was still shocked by what I saw – the good and bad alike.

Driving around the neighborhoods, I saw entire contents of people’s homes piled curbside. It had all been ruined in the flooding and needed to be discarded. I met several people who told me through tears that they’d lost everything – including Rosalba, a mother who, along with her five children, rode out the storm in a pickup truck, praying for safety as the water rose. The house she had been renting was no longer livable. With nowhere to go, Rosalba and her family had been sleeping in that same truck, parked on the front lawn of what remains of their home. Her landlord said the home would take six to nine months to renovate, so Rosalba was desperately trying to find a place for her family to live in the meantime.

I met Rosalba at a local food pantry that was distributing supplies and food to hundreds of people impacted by Harvey. She and her daughter were there to pick up ready-to-eat meals and toiletries to help them get by. They were extremely grateful for the support in this unexpected time of need.

When I visited The Houston Food Bank, it was overflowing with donations and volunteers. There were boxes upon boxes of donated supplies waiting to be delivered. I was there only five days after the food bank re-opened, and already, more than 5,000 people had been through its doors to volunteer. The community – and country – is truly banding together to help people rebuild.

Feeding America’s network of food banks reaches every county in every corner of our nation—making us uniquely prepared to respond in the event of a disaster. Within hours we are able to quickly deploy trucks and other solutions to help in communities where we already operate. From preparing for disasters before they hit, to responding during the disaster, to supporting families and communities through recovery, we offer food and hope for families as they seek to return to normalcy.

Food banks in Texas have provided essential supplies to people in need, including water, boxes of food and personal hygiene and cleaning items. They’ve also provided support to transitional shelters. Food banks farther away have helped, too, by pitching in to offer product, vehicles and other assistance as needed.

For me, it was humbling to be in Houston – meeting storm survivors and volunteers and seeing firsthand how much of a difference the Feeding America network was really making in people’s lives. It reminded me why I am passionate about the work that we do.

Walmart and the Walmart Foundation have been instrumental in relief efforts. Their commitment of over $37 million for hurricane response over the past few months includes specific contributions to Feeding America and its member food banks to help those affected by Hurricanes Harvey, Irma and Maria. With this support, we’ll be able to help even more food and supplies get to communities in need.

Even with this outpouring of support, there’s still so much more to be done. For thousands of families like Rosalba’s, it will take time to recover. But I’m hopeful that with continued support, everyone who has been impacted will be able to get back on their feet a little sooner.

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Business

Who is Parcel? What This Delivery Company Means to Walmart

The newest member of the Walmart e-commerce family is Parcel, a technology based, same-day and last-mile delivery company specializing in perishable and non-perishable delivery to customers in New York City. They also provide services like scheduled evening delivery and custom text message notifications for high-growth e-commerce companies looking to differentiate their customer experience.

So, what does this all mean for Walmart? We caught up with Nate Faust, senior vice president, Walmart U.S. eCommerce Supply Chain, to find out.

Why acquire a delivery company?

Delivery is increasingly one of the most important elements for today’s online shoppers, as demands for speed, flexibility, and reliability continue to grow. That’s why my team spends a lot of time thinking about ways we can make deliveries faster and more convenient for customers. Parcel is a proven leader in e-commerce package delivery, including taking fresh, frozen and perishable food, the last mile – that is, the last step in the shipping process as products make their way from a fulfillment center to your door.

What are your plans for Parcel?

Parcel has partnerships with several meal kit, grocery and e-commerce companies, and has delivered more than 1 million meals in the past two years. So our immediate plan is for Parcel to continue serving its existing clients and growing its customer base. There’s a lot of upside and I’m excited about the potential there.

But I see even more upside for our own same-day deliveries. Jet has been testing free same-day delivery of certain orders to customers in New York City. We can build upon that and plan to leverage Parcel for last-mile delivery to customers in New York City – including same-day delivery – for both general merchandise as well as fresh and frozen groceries from Walmart and Jet.

Jesse Kaplan, CEO and Founder of Parcel

Can you tell us more about their operations today?

Parcel is a 24/7 operation that delivers packages the same day, overnight and in scheduled two-hour windows. They’ve built a technology platform from the ground up to automate their operations and provide clients and customers with live updates throughout the delivery process. From a warehouse in Brooklyn, Parcel receives packages destined for customers throughout New York City. Using routing algorithms, a fleet of leased trucks, and a professional, employee-based workforce, they’re able to quickly sort and load packages for delivery routes.

How much did Parcel’s New York location factor into the decision to acquire them?

New York City is the top market for both Jet and Walmart.com, and because of the density of the area – along with the proximity of our fulfillment centers – it’s the perfect place for high-impact innovation. Born and bred in New York City, Parcel has developed unique expertise delivering to customers in a distinctly challenging and essential market. This acquisition allows us to continue testing ways to offer fast delivery while lowering our operating costs.

Outside of large metro areas, do you think customers really want same-day delivery?

Customers’ expectations around delivery and what is possible have changed significantly in the past couple of years. Whatever they need and however they’d like it, we aim to provide – including the ability to offer last-minute ordering with same-day delivery service.

And while customers are looking for low prices, we also know they want convenient experiences that make shopping easier. It’s why we’ve focused on creating more options to meet their needs, such as our free two-day shipping to home, our pickup discount and free online grocery pickup service. It’s also the reason we’ve been testing a number of different innovations at Walmart and Jet to further enhance how we serve customers even faster, with programs ranging from associate delivery to in-building and in-fridge delivery with Latch and August Home. We’ll continue to explore more ways to give customers the freedom to choose how, when and where they receive their orders from us.

For additional facts about Walmart's acquisition of Parcel, check out this fact sheet.

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U.S. Manufacturing

RedHead Wine is Raising a Glass to Family Traditions

Family traditions can tell us so much about where we come from, and play a big part in who we become and what we bring to the world. I come from a family of winemakers.

My grandparents, Dominic and Michele Sergi, both emigrated from Italy at the age of 14, bringing the tradition of winemaking with them to Lowellville, Ohio. My grandfather started out by buying California grapes from railcars just outside of Youngstown, Ohio, which he used to make wine to share with his friends and family. My father, Frank Sergi, learned the craft from him. Frank and my mother, Ruth, opened a winery and bistro in Youngstown called L’uva Bella (“the beautiful grape” in Italian), and it still successfully serves the community today.

For me, I wanted to create something of my own that would bring people together the same way my family’s winery does. I spent four years at Cornell University learning enology and viticulture, the study of winemaking and grape-growing, and working with our team at L’uva Bella. With a passion for the industry and a technical expertise, I created my own wine label, RedHead Wine. I’ve been very fortunate that I got it right and consumers enjoy its unique blend.

After months of selling it at local stores and regional outlets, I learned first-hand how rewarding sharing something you’ve made yourself can be. I knew I wanted to do more of it. When I heard about Walmart’s U.S. Manufacturing Open Call event, it seemed like the perfect opportunity to put our product on more shelves and on the tables of more people – something that Walmart’s size could help me accomplish.

In June, I presented my RedHead Red Blend to their buyer and was approved to test it in all 150-plus stores in Ohio. As of today, it’s available in 30 stores throughout Ohio and we expect to expand into Michigan stores in early 2018.

As a result, we are expecting additional growth at L’uva Bella winery, with the potential to increase production by almost four times and create new jobs for us in Youngstown.

I’m so grateful this new opportunity allows me to leverage my passion for wine and share our RedHead brand products with even more people. It’s personally fulfilling and rewarding to make a product that contributes to the celebration some of life’s happiest moments and often plays a part in bringing people together.

Growing my business and extending the legacy of my family’s artisan craft is a journey that has opened many doors for me, and I truly can’t wait to see what happens next.

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Community

Now Boarding: Critical Supplies Take Flight for Recovery

Since Hurricane Maria hit Puerto Rico on Sept. 20, one of the biggest obstacles to any relief effort has been difficulty landing aircraft on the island.

Puerto Rico’s international airports were closed in anticipation of the storm, and in the immediate wake of Maria, commercial airlines were unable to gain clearance for flights to deliver supplies. Yet, the need for emergency and medical supplies for the island’s people and communities remained high. That’s why Dan Williams, Walmart’s vice president of aviation, made the choice to use private company planes to carry critical supplies to the island.

To date, Walmart aviation has made four flights to Puerto Rico, carrying a variety of supplies and enough insulin to save 3,300 lives. In the video below, Dan talks about the island’s needs as his crew prepares for the third flight.

Dan and his pilots also carried paychecks for some of Puerto Rico’s 15,000 Walmart associates, many of whom were unable to electronically access them because communication systems were down.

While these flights have helped take care of some immediate needs, there’s much more left to be done. Jimmy Fallon of “The Tonight Show” announced on Monday night a collaboration with Walmart to donate $1 million to Puerto Rico relief through Feeding America and the Puerto Rico Food Bank. Throughout October, Walmart will also donate $2 to the Puerto Rico Relief Fund for every $1 donated, up to an additional $1 million. You can give here or through the Walmart app on your mobile device.

The Tonight Show Partners with Walmart to Donate $1M to Puerto...

Jimmy announces The Tonight Show's partnership with Walmart to donate $1 million to Puerto Rico relief through Feeding America and the Puerto Rico Food Bank. And for the rest of October, Walmart will be donating an additional $2 (up to $1 Million) for every $1 that YOU donate to the Walmart Puerto Rico Relief Fund! Here’s more on how to help:

Posted by The Tonight Show Starring Jimmy Fallon on Monday, October 9, 2017

*Editor’s Note: Click here to view a version of the video with Spanish-language captioning.

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