The power of working together

People expect big things from Walmart. And while we recognize our responsibility and opportunity to lead, we also recognize one important idea: What Walmart can do alone is significant, but what we can do together is even better.

With environmental sustainability in particular, this concept is key, and it’s been central to how we’ve approached our work from the beginning. We work with our suppliers, we listen to our customers, we learn from our associates and we engage with leaders. Significantly, we also collaborate with nongovernmental organization (NGOs) and nonprofit organizations on a number of issues.

NGOs provide guidance and expertise – and they hold us accountable. These organizations have pushed us to make bold commitments and helped us deliver on them.

I have worked at the intersection between business and the environment for the past 15 years, most recently at World Wildlife Fund (WWF). It is through this experience that I understand the value that NGOs can bring to bear on some of the world’s most pressing challenges. A core part of my role is to build strategic alliances and establish public-private partnerships that can deliver value and global impact at scale. Fortunately, Walmart has long standing relationships with many of the leading NGOs who can help us do just that.

At our Global Sustainability Milestone Meeting last month, Peter Seligmann, Chairman and CEO of Conservation International (CI), talked about his experiences with Walmart when we first began our sustainability journey 10 years ago. And CI is one of many NGOs with whom we’ve cultivated a close working relationship.

For example, we were the first corporation to work with CDP (formerly the Carbon Disclosure Project) to establish an emissions strategy for our entire supply chain – which encompasses more than 100,000 suppliers across a diversity of sectors around the world. This partnership comprises an integral part of our goal to eliminate 20 million metric tons of greenhouse gas emissions from our global supply chain by the end of 2015. Together, we are working with suppliers who provide us all types of products – from toothpaste to lawn mowers and video games – to measure, manage, reduce and report their impact on climate change.

We’ve also spent seven years working closely with Environmental Defense Fund (EDF) to drive environmentally sustainable practices throughout our supply chain and set new priorities for collaboration, such as sustainable chemistry. In particular, EDF and Walmart are focusing on a global strategy for improving food production and processing in order to mitigate climate impacts and enhance water quality and water efficiency. Most recently, we’ve been addressing fertilizer use. With groceries accounting for half of our sales at Walmart U.S., it’s no wonder that agriculture is a massive opportunity in the area of sustainability. In fact, fertilizer use is responsible for nearly half of Walmart’s carbon footprint in our supply chain. Together with EDF, we are targeting 15 million acres of farmland – comprising 30 percent of food and beverage sales in North America – for optimizing fertilizer practices, which could ultimately avoid 7 million metric tons of greenhouse gas emissions as well as improve waterways and soil health.

So, how do we form these relationships? It happens both formally and informally. For instance, we have established a working group who meets every other month, which includes several leading NGOs, such as CDP, CI, EDF, World Resources Institute and WWF. We also develop annual operating plans to define how we are engaging across areas of mutual interest and to scope out emerging opportunities for collaboration.

No matter how these relationships take shape, we rely on our partners to share their knowledge, expertise and perspectives with us, and we’re very excited about the progress they have helped us make. But we, as a company, certainly don’t have all the answers – and we alone can’t make the social and environmental changes that will help ensure a sustainable future for our business and for the planet. To really drive change at scale across the retail industry, multiple entities must pull in the same direction and work together in ways that we haven’t done in the past.

As we at Walmart continue to pursue our big goals, we will also work toward strengthening our relationships with the NGO community. Together, we will keep exploring ways our company can uniquely make a difference – but more importantly, how we can be one of many contributors toward a more sustainable shared future.


1 Comment


Through Academies, Bettering Careers and Customer Service

I joined Walmart 13 years ago because the opportunity seemed limitless. I started as an overnight stocker and worked my way up to a number of different positions in operations. And this year, I made another move to a job I never saw coming but that has since been so right for me.

In February, I transitioned from the sales floor to leading a team of nine trainers responsible for Walmart’s first training academy, housed within a Walmart Supercenter in Carrollton, Texas. The idea was to create a program that brings together department managers and assistant store managers from 18 stores in the area for up to two weeks of structured training by a dedicated staff.

Walmart has always had great people. The challenge has been the right balance of instructional and hands-on training to ensure everyone is on the same page. There’s a why to every single thing we do – and it helps to discuss the reasons in person. Customer service is critical, so Walmart is making a major investment in training academies like ours to ensure a consistently positive in-store experience for customers and a rewarding career path for associates.

This is not a temporary thing. My store went through several months of rigorous preparations and training just to become a certified academy. A portion of the building has been permanently renovated into dedicated classroom space, complete with flat-screen monitors and iPads for every associate in the program. The space is equipped to serve up to 68 associates at a time. We’ll first focus on the deli, bakery, produce and meat departments, but later we’ll bring in managers across the entire store. There will be a mix of interactive classroom sessions and hands-on store experience.

A second Academy recently opened in Fort Smith, Arkansas, and a third opened afterward in Fayetteville, Arkansas, with more locations opening the rest of this year. By the end of 2017, more than 200 Academies – each one drawing students from an average of 26 area stores – will be open across the country, training an estimated 140,000 associates annually. Each location has been chosen to make it convenient for the majority of students to commute to and from the training sessions.

It's a whole new experience and the feedback from associates has been overwhelmingly positive so far. I’ve made my career in our stores, so I know the value and the need for something like this. Leading this academy really plays to my greatest strengths. It's so rewarding to be a part of paying it forward.

In the end, it's about putting people in a position to advance and succeed – not only in their own careers, but in creating an outstanding shopping experience for the customers who shop with us each day.

Be the first to comment on this article


In eCommerce Packaging, Sometimes More Equals Less

About a year ago, Walmart assembled a team from all over the company to focus on ways we could continue improving the online shopping experience. The feedback we received was tremendously helpful, but there was a surprise. An overwhelming majority of customers took it upon themselves to elaborate on an unsolicited topic: The size of our boxes.

Over and over again, our customers expressed a desire for us to reduce our packaging. That’s what they were talking about, so we immediately shifted our focus to follow their lead. And that shift has created the potential for huge results.

In the world of e-commerce, several factors have to be taken into account when reducing packaging. Because these items are being shipped great distances and handled multiple times, we must ensure the proper amount of cushion and protection. Ultimately, it’s about the product arriving at its destination undisturbed.

Through data analysis and extensive testing of potential solutions, we’ve developed a way to improve cardboard box utilization by more than 30%, without sacrificing product protection. If scaled over our entire e-commerce operation in the U.S., this effort has the potential to reduce cardboard box consumption by 7.2 million cubic feet annual, roughly enough to fill 82 Olympic-size swimming pools. It also translates into the ability to pack more products into the tractor-trailers we put on the road.

We took everything from order trends and history, to the size of boxes used at our fulfillment centers, into account. We developed several new box sizes and put them to the test – first with a couple of hundred orders, then with 10,000 orders. Then we piloted the program across an entire fulfillment center and, ultimately, concluded we could maximize efficiency by expanding our assortment of box sizes from 12 to 27.

Soon, we’ll implement the program at a second e-commerce fulfillment center and, eventually, across the organization. But the key to success will be our ability to customize the program to the needs and orders of every facility. In fact, this program will have to be continuously monitored and adjusted to meet changing needs. What is achievable at one facility with an assortment of 27 boxes may require an assortment of 40 boxes at another. And we’re up to that challenge.

The bottom line is, we recognized an opportunity by listening to our customers, and we acted on it. Great things happen when you take time to listen.

Be the first to comment on this article


Achieving My Dreams and Paying it Forward

Ever since I was little, I dreamed of working for a big company. I pictured having my own car, my own apartment, and a great job. That’s what success looked like to me. Turns out, there’s a lot more that goes into success.

I started my career at Walmart as an intern in global business intelligence where I helped the team understand more about our customers. I did a double major at the University of Oklahoma, so I was used to hard work and big challenges. But on my first day at the home office, I was pretty overwhelmed and intimidated.  

When you begin as intern, you’re assigned a mentor – an experienced associate who can answer questions, give advice, help solve problems, and offer guidance. I was amazed at how helpful everyone was. As a nervous newbie, it helped tremendously to know there were people who had been in my shoes before, and who were there to help me navigate the ups and downs of my newly developing career. 

With the help of those around me, I was hired as a full-time rotational analyst in information technology, where I began exploring project management. I discovered a passion for managing IT projects that span several different areas of Walmart. Then, I became a project specialist.

As a full-time associate, I’ve found even more mentors. Like any relationship in life, every mentor offers something unique. Some reached out to me, and others are colleagues I found myself. But they’ve all had an impact on my career in one way or another, whether it’s giving me honest feedback or helping me organize my priorities.

In addition to personal mentors, Walmart also has mentoring circles to give us access to more leaders who we may not have interacted with otherwise. This is where associates can meet up, talk about issues, and learn from others’ experiences. There are circles for all types of people; for example, I’m a part of a circle that’s just for women.

Not only did mentors impact my career, but they inspired me to do the same for others. I’m now a mentor to summer interns, and others around the company who want some guidance.

I’ve even taken these mentoring skills into other areas of my life, and use them to give back to my community. I teach a class called SMART Girls at the Boys & Girls Club where I help young girls develop positive relationships.

It feels good to help associates and teach them how to leverage their relationships within the company, but most importantly, I just want to be helpful and give them tools to succeed like my mentors did for me, and still do even now.

Now, I do have my own car, apartment, and a great job. But after three years at Walmart, success has an additional meaning to me now. It also means helping others be the best they can be.

Be the first to comment on this article


Freedom to Work My Own Way

I’ve always been the kind of guy who does his own thing and doesn’t take the traditional path. I moved out of my parents’ house when I was 17. I really wanted to support myself and be able to figure things out on my own.

I was obsessed with computers from an early age. I took coding classes at my high school, and spent most days after school messing around on my computer. One day, my coding teacher suggested an internship at Sam’s Club involving computer support due to my extreme interest in computers and programming.

So at 17 years old, I started my internship at Sam’s Club in what they called club support. I hadn’t even graduated yet. I was going to high school in the morning and working at Sam’s Club in the afternoon.  Walmart wasn’t thought of as a tech company back in 1998, but I got with a group of associates and interns to start automating some of our office work and data entry. Then we just started writing programs for anyone that might need them. It was pretty crazy. After I graduated high school and finished my internship, I thought, I helped make this software – why don’t they hire me so I can make even more?

At the time, Walmart hadn’t hired anyone this young with just a high school diploma to be a programmer. However, they were open to try, which is what really mattered to me. They listened to me, and they created a position for me as a programmer. I had shown them my drive and my abilities, and they really believed in me.

As the years went by, I did my best not to disappoint them. I was promoted several times.  Eventually Walmart bought two smaller tech companies and created Walmart Labs. We set out to bridge the shopping experiences at with the physical stores. We wanted to allow people to use online search to look for items in physical stores and more. It was a big undertaking, and I’m really proud of what we’ve accomplished.  

Eighteen years after that high school internship, I’m now the Director of Big Fast Data for Walmart Labs. I am responsible for the Big Data infrastructure that enables to do things like Savings Catcher and help personalize the site for everyone. Technically I work in San Bruno, California now, but my wife and I didn’t want to move our family out of Bentonville, so Walmart allows me to work from Bentonville and fly out to San Bruno a few times a month.

Like I said, I like to do things my own way. And I probably wouldn’t fit in at some other companies, but Walmart is perfect for a guy like me. I feel lucky to be where I am today. 

Be the first to comment on this article