Running around, going to work, picking kids up from school, making dinner and, between all of that, there’s shopping to do. Because of this, I believe our job at Walmart isn't only about saving our customers money, but also about making shopping faster and easier.
Today, we’re announcing an exciting partnership with Google to do just that. Starting in late September, we’ll be working with Google to offer hundreds of thousands of items for voice shopping via Google Assistant – the largest number of items currently offered by a retailer through the platform.
One of the primary use cases for voice shopping will be the ability to build a basket of previously purchased everyday essentials. That’s why we decided to deeply integrate our Easy Reorder feature into Google Express. This will enable us to deliver highly personalized shopping recommendations based on customers’ previous purchases, including those made in Walmart stores and on Walmart.com. To take advantage of this personalization, customers only need to link their Walmart account to Google Express.
And, this is just the beginning. Next year, we will also leverage our 4,700 U.S. stores and our fulfillment network to create customer experiences that don’t currently exist within voice shopping anywhere else, including choosing to pick up an order in store (often for a discount) or using voice shopping to purchase fresh groceries across the country.
When it comes to voice shopping, we want to make it as easy as possible for our customers. That’s why it makes sense for us to team up with Google. They’ve made significant investments in natural language processing and artificial intelligence to deliver a powerful voice shopping experience. We know this means being compared side-by-side with other retailers, and we think that’s the way it should be. An open and transparent shopping universe is good for customers.
Our new voice shopping capability, coupled with our core value proposition, including free two-day shipping and the Pickup Discount, will give our customers a compelling new way to get what they need at low prices. We will continue to focus on creating new opportunities to simplify people’s lives and help them shop in ways they’ve not yet imagined.
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Sometimes it’s not enough to follow your dreams. You also need someone else to see your potential.
My career at Walmart was a dream – so unanticipated! And that set me up to follow yet another dream. After nearly 20 years, I retired Feb. 17 as manager of supercenter #2914 in Massillon, Ohio, to start my own business as a fashion stylist – something I’ve been passionate about for years – and to spend more time with my precious family.
I have long had an interest in fashion, starting back when my mother was a seamstress and would create her own designs as I was growing up. Most of my wardrobe was handmade by her! I always loved how wearing something special made me feel. Working at Walmart, particularly with women, rekindled a passion in me to witness the impact of dressing well. Increased confidence, better communication, direct eye contact – we all know how that feels. Feeling positive about ourselves can be transformational.
My retail career had simple beginnings in 1997, when I was a stay-at-home mom with five small children in a single-income family. That August I was looking to get a little extra money for Christmas and applied for the first clock-in-and-out job of my life. Walmart hired me as a temporary associate despite my having dropped out of college to start a family and having zero experience in retail. I never would have dreamed I’d take a job stocking store shelves overnight and end up managing 500 people.
This company backed me every step of the way, seeing and believing in a potential I didn't recognize. One of my first store managers took a significant interest in challenging and pushing me to see opportunities that existed. It taught me how important the human touch can be.
I remember one young man who was doing a really good job as an hourly supervisor at my store. Not long after we talked about his potential, he put his job in jeopardy by clocking in late on multiple days. Instead of giving up on him, his direct supervisor asked him what was going on. He shared that his car had broken down, and with no other transportation he’d had to walk the four miles to and from the store. After hearing this, I bought him a bicycle to help put him back on the right track. He ended up going into a management program and is doing really well today.
As for me, my story has come full circle. Walmart not only gave me the acumen and process to run my own business, it also gave my husband and me the financial security to start this second phase of our lives. My baby was in kindergarten when I started my career, and now all my children are grown and college-educated. Freedom in my schedule allows me to be a stay-at-home grandma to five grandchildren.
Having been at the Massillon supercenter for the last four years, it was bittersweet to turn over my keys and the responsibility. But, I’m excited to continue being a cheerleader from the outside. The people I hired are going to go even further than I did with the belief they can have limitless careers.
When I was a kid, I saw a museum exhibit on Thomas Edison’s workshop. For some reason, I felt an immediate connection to this American inventor.
I’m a mechanical engineer by trade, but I also spend most of my free time tinkering and designing in my garage. Ever since that day at the museum, I’ve been inspired to recreate what I saw there – imagination, innovation and ingenuity – in my own work.
Most of my best ideas come to me when I run into a problem and can’t stop thinking about it until I create a solution. One-Ties are a reusable rubber zip-tie I invented after I was doing some painting on the house and my power painter cord came unplugged so many times I must have gone up and down the ladder every five minutes to plug it back in. I thought to myself, “there’s got to be a solution for this.” It turns out there was – and it was a solution for a bazillion other things, too.
When my business partners Erik Chmelar, Jason DeYoung and I decided to get serious about selling One-Ties to the public, I was adamant from the very beginning about manufacturing our product in the U.S. Anything else was a deal breaker. I’m what you might call a patriotic person. I believe the greatness of our country lies in the potential of the great people who live here. If we were going to be creating jobs in making this idea come to life, I wanted to share that opportunity with other Americans. That’s why today, One-Ties are manufactured in Elroy, Wisconsin.
If I could give one piece of advice to other entrepreneurs, I would share the famous words of Winston Churchill: “Never, never, never give up.” I first invented One-Ties to use around my own house. I never imagined they would be sold at the world’s biggest retailer.
I feel truly blessed, and to have my invention recognized at Walmart’s Open Call this past June was an amazing reward I never expected. Prior to Open Call, we began thinking about licensing our concept to Tailor Made Products, the company we charged with manufacturing it from the beginning. After Open Call, we did just that. They’re a company that has been making products for sale at Walmart for 20 years, so giving them this opportunity was a move that made sense for all of us.
Creating something other people love to use is the best part of being an innovator, and I’ll never stop.
Your daily grind starts at 6 a.m. with a mad dash around the house as you ready the family for work and school.
Showers are taken, cereal is poured, and three different lunches, each one accounting for allergies and pickiness, are lovingly prepared and packed.
Meeting after meeting followed by countless conference calls dominate the day. When it’s all over, it’s time to arrange rides for the kids – sports, band practice and drama club are tonight. Anxiety sets in…what in the world are we going to have for dinner? Are there even groceries in the house?
As you prepare for another chaotic day tomorrow, I hope you’ll feel confident knowing that we’re all about finding new ways for you to check “grocery shopping” off your list a little faster – including making home delivery an option.
Last year, we began testing grocery delivery through crowd-sourced services like Uber. Here’s what we’ve learned: customers like you love the convenience of a delivery option.
So, we’re expanding our grocery delivery pilot to two more markets – Orlando and Dallas.
Here’s how it works:
To order, customers shop online or through a mobile browser at Walmart.com/grocery to build an online basket and place an order, selecting the most convenient time for the order to be delivered.
That’s when our personal shoppers get to work. Based on the delivery time, they’ll begin picking items, scanning them as they go to ensure an accurate and complete order.
Then, our team will request an Uber delivery partner to come to the store, pick up the customer’s order, and take it directly to the customer’s location.
We’ve been testing delivery in a number of ways for a while now in key markets across the country. In some areas, we’re trying general merchandise deliveries led by associates. In others, we’re testing grocery delivery using Walmart trucks and drivers. We’re working hard to find a way to get you fresh, quality groceries all while keeping a little more time on your calendar.
Tomorrow is going to look a lot like today - lots to do and not enough time to get it done. But hopefully, this expanded offering, and more like it, will speed up the shopping experience and give you back something just as precious as money – time.