Innovation is Getting a New Look

I’m very excited to share that over the coming months, we’re making some substantial updates to, overhauling familiar features and introducing new ones. I’d like to share some of the details of this new in this post.

We’ve revised the site from the ground up with a simple, bold, and modern design that sings on any form factor, be it a tablet, a laptop, or a big desktop display. We started our new design from the baseline of small tablets, optimizing it for that form factor, and then carefully considered how each area of the site could adapt itself to take advantage of larger screens with different input mechanisms (i.e., fingers versus mice) when available (I’ll talk more about our work on smartphones in a later post).

Speaking of adaptation, this updated now tailors itself much more to our individual customers, personalizing much more of the content than ever before based on many aspects of a customer’s history with us. We’ve also increased the quality and frequency of the personalized item recommendations we make throughout the site. These recommendations may be based on a customer’s past searches or purchases on the site, but we can also suggest items that other customers typically buy along with the item a customer is shopping. We’re able to deliver much more relevant suggestions because we are now able to draw from the massive trove of data from both online and store purchases.

We’re also continuing to integrate our digital and physical experiences to help customers easily move across our site and our stores. One way we’re doing that is through the new “My Local Store” area of the site that enables our customers to explore the features of their nearby Walmart stores, including a listing of the latest Rollbacks, a selection of coupons and more. Coupled with an all-new Store Finder, using to plan store visits is better than ever before.

The changes I’ve described above (and many more) are already live with nearly half of our daily online shoppers and will be rolled out to all of our customers soon. I’d like to tell you about a few more updates that we’ll release shortly thereafter.

When our customers click on an item to see more details, they’ll soon experience our updated item page, which features an increased focus on product imagery, simpler presentation of buying options and purchasing opportunities from our growing marketplace of third-party sellers, and improved item description content and user reviews. is known for its fantastic “bundle” values, which give customers the opportunity to buy related products together for savings, and in some cases, to configure their own combinations of products. Coupled with this new item page is a greatly improved bundles experience, making them easier to discover and configure.

We’re also going to release a significant revision to our checkout process, which will become a simple, easy-to-use three-step flow that fits on a single page from start to finish.

The biggest change of all is one that our customers can’t see: an all-new e-commerce platform under the covers that we’ve been building from the ground up over the past two years. This platform fully modernizes the technology we’re using to build and includes our vaunted search engine, our sophisticated personalization and recommendation engines, and other state-of-the-art components that lay the foundation for future updates to come.

While we’re all thrilled for our customers to experience this new, updating the experience that millions of customers depend on isn’t something we take lightly. So we’re therefore being very deliberate about how we roll out these changes, taking it a step at a time and working closely with customers to get their input and making improvements as we go.

There are many more features and dimensions to this new rollout that I didn’t go into in this post, and I look forward to providing more updates as we go forward. Most of all, I’m excited about how all of us here at Walmart will continue to make shopping faster, easier and more fun for our customers.



A Day Worth Bookmarking for One Elementary Library

As an elementary school librarian, I have the unique opportunity to directly impact 300 students, every week.

So I’ve worked hard to turn my library into much more than a place to simply check out books. It’s a space for hands-on exploration, discovery and – more than anything – fun.

A few weeks ago, that meant getting out tubs of colored pencils, markers and stacks of paper to map the various Native American tribes one grade was learning about. There was even quite a bit of excitement around the thought of creating our own “maker space” – an endless collection of buttons, bags, cans, string, magnets, glue, cardboard and other materials students can build and tinker with. This hands-on space could serve as a vehicle for generating conversations around their ideas.

But, with paper, pencils, staples, books and other core supplies already accounting for so much of our library’s limited budget, money is a significant hurdle. And I’m not alone.

On average, teachers spend $490 of their own money to buy school supplies for their classrooms. So I was in absolute shock when someone from Walmart walked into my library. Walmart tallied votes from parents and students across the nation and – as part of its recent Commander in Teach(ers) program – surprised 20 teachers with gift cards for $490 to help with school supplies.

I felt like I was floating on air as I looked at all of the students. I knew what this gift was going to mean for them. I’ve already used the card to purchase some basic supplies and some new books I knew our students would be excited about. But it also gives me a little more freedom to think outside the box. That maker space idea is a whole lot closer to becoming reality.

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5 Reasons to Check Out Scan & Go at Sam’s Club

Too busy to wait in line? Sam’s Club has the perfect solution and it’s called Scan & Go. This app turns your smartphone into a magic wand allowing you to save time by skipping the checkout lanes.

Available at all Sam’s Club locations nationwide, Scan & Go puts the checkout process in the hands of the user. Our team created the technology to address one of the most common pain points shoppers face – waiting to check out.

Here’s how it works: First, download the Scan & Go app on your iPhone or Android and head to your nearest Sam’s Club. Then, simply scan UPC codes on items as you shop, and pay for them directly from your smartphone anywhere in the club. Once you’re done shopping, just show your digital receipt to an associate on the way out.

Here are five reasons you’ll want to download the app before your next trip to Sam’s Club:

1. Save Time, Skip the Line: We all know time is valuable. By skipping the checkout line, you can spend those extra minutes on the people and things that matter most to you.

2. Track Spending: The Scan & Go app is a useful budgeting tool, allowing users to keep track of what they’re spending while they shop. No more surprises!

3. Cart Gaming: If you thought your kids loved playing games on your phone, wait until they see this! Parents are raving about how their kids love helping scan items.

4. Forgotten Hero: Have you ever left a store with a cart full of items, only to remember too late that one item you didn’t get? With Scan & Go, you can rush back inside the club, get it and go!

5. Silent Shopper: Let’s admit it, we’ve all had days when we’ve felt a little less than social. That’s OK, we understand. Similar to self checkout, Scan & Go offers do-it-yourself fans a chance to take charge of their shopping experience.

The app has received positive reviews from users so far. At last check, the app had a 4.5-star rating in the App Store and 4.0 rating in Google Play. Some users described the app as “better than sliced bread” and “Samtastic!” Let us know what you think in the comments below.

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#FiveThingsFriday: Cleaner Stores, Higher Sales and Purveyor of Fine Mangoes

ICYMI: Cleaner stores and higher sales … it’s definitely no Vudu. However, all of these are in the news this week, along with retail’s most marvelous mangoes, Chef Robert Irvine’s delicious new dishes and a new focus on food safety.

Cleaner. Faster. Friendlier.

I mentioned our training academies a couple of weeks ago, as well as how they were a part of a larger investment in our workforce. A $2.7 billion investment, to be exact. New York Times reporter Neil Irwin mentioned it as well this week in this article about how that investment is starting to show positive returns. The wage aspect of Walmart’s commitment to its associates has gotten a fair amount of conversation, but equally important are the training and education components. If our associates know how to do their jobs to the best of their abilities, they’ll be able to provide the best customer service possible. I hope you’re noticing these changes in your local stores, too!

A New Brand of Celebrity Sidekicks

What do celebrity chef Robert Irvine and your parents have in common? They both want you to eat your veggies, bub! Signature Sidekicks is Irvine’s line of four fresh-cut vegetable dishes that are available exclusively at Walmart. Pop into your store and pick up a bag of Garlic Balsamic Broccoli, Sesame Ginger Stir Fry, Braised Collard Greens, or Provencal Ratatouille. (Speaking of Sidekicks, do you remember the Sidekick, the precursor to today’s smart phones?)

A Step Forward for Food Safety

On Wednesday, we launched the Walmart Food Safety Collaboration Center in Beijing. The center is part of a $25 million investment over the next five years for food safety research in China. And that’s not the only news from China: Doug McMillon sat down with Bloomberg News to discuss a range of other things happening.

It’s an Honor Just to be Nominated

But it’s even better when you win 2016 Mango Retailer of the Year! We have so many people to thank: Our associates that put mangoes on our shelves, our customers that keep coming back to buy mangoes, the farmers that grow these delicious fruits … Oh no, they’re playing the “hurry up and finish” music, so go watch this video on how to slice the mango you just bought.

Now Playing on Your TV

Vudu Movies on Us lets you stream thousands of movies and TV shows for free with limited commercials. If you haven’t checked out the lineup, there’s some pretty good stuff: True Grit, School of Rock, Mad Max, and Point Break. Sounds like your weekend plans are set.

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#FiveThingsFriday: Malibu Comes to Arkansas, and a Birth Story Worth Checking Out

ICYMI: Rum, a new baby, a lost locket and pumpkins a-plenty. Oh, and the largest single-day health event in America. It’s an odd list with one thing in common – it’s all news in the world of Walmart this week.

If You Like Pina Coladas…

Arkansas got a bit more tropical this week when Pernod Ricard began bottling Malibu Rum at its plant in Fort Smith. This reshoring effort will bring an additional 6,000 man hours to the plant over the next year, which translates into more hours for existing workers and additional seasonal and full-time employment. An estimated 150,000 cases will be bottled in the plant that also produces Kahlua Liqueur, Seagram's Gin and Smithworks Vodka. Cheers!

Price Check on Bouncing Baby Boy

On Sunday morning, our Payson, Utah, store inadvertently hosted a reenactment of the 2000 film “Where the Heart Is” when customer Cecelia Rivas went into labor when she was checking out. Customers and associates helped Cecelia deliver baby Matias right there at the cash register. Mom and baby are doing well, and the store will be welcoming them back for a proper baby shower soon.

More Wellness for Your Weekend

This Saturday, October 15, every Walmart store in the U.S. will be hosting Walmart Wellness Day, the largest single-day health fair in the country. From noon to 4 p.m., local time, you can get free blood glucose, blood pressure, vision screenings (where available), product samples and information on health insurance options. We’ll have lots of companies in store handing out free samples, from Dannon to Johnson & Johnson. And since no exciting Saturday is complete without a round of shots, we’re also offering low-cost immunizations.

Lost, But Found

Tampa associate Pamela Martini made it a personal mission to reunite a heart-shaped locket she found in her store with its rightful owner. Customers lose lots of items in our stores, but Pamela knew that this piece of jewelry was different; it had a man’s name and two dates engraved on it, and the inside contained ashes. She searched online, posted to Facebook, talked to customers, and even reached out to her local news station. Her determinedness paid off when she was able to reunite the locket with the woman who owned it.

It’s the Great Pumpkin … Farmer!

Sarah Frey has been supplying Walmart with pumpkins for about 20 years. She got her start with us when she was still a teenager helping out the family farm. Her business has grown from 80 acres to about 15,000, and she’s expanding beyond the bright orange gourds you pick up for Jack-O-Lanterns. Sarah is introducing Pumpkins of the World, exotic pumpkins aimed at cooks. We’re all familiar with the canned pumpkin used for Thanksgiving pie, but have you heard of Jarrahdales or Chioggias? No, we didn’t make those up, but they could be the next big food trend. Fun fact: Did you know that the pumpkins you carve up for Halloween are known as “jacks”? Store that one away for your next trivia night.

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