Innovation

Savings Catcher compares competitors' prices. You save.

Price is one of the biggest factors in customers' shopping decisions. We're working hard to ensure we win their shopping trip with our every day low prices and aggressive ad match policy. Now, we're testing a new tool that takes all of this to the next level – Savings Catcher.

Savings Catcher uses a simple code on customers’ Walmart receipts to compare the items they purchased to those advertised in local competitors’ weekly print or digital ads.  If a leading competitor advertises a lower price than what a customer paid at our store, we’ll give them the difference on a Walmart eGift Card.  It’s that easy.  Check out the video above to see how it works.

We’ve been running the Savings Catcher test in several markets – Atlanta, Charlotte, Dallas, Huntsville, Lexington, Minneapolis and San Diego – for a few weeks and we’ve seen great excitement around the tool.  Anne Jurchak, a customer who participated in our pilot, even told the Associated Press “They're doing the work for me, the only thing they're not doing is putting the groceries away.” Anne has saved around $60 using Savings Catcher and bought a new cover for her tablet on Walmart.com “practically for free.” 

Technology is becoming such an important part of our customers’ shopping experiences – they’re checking prices online while they are in our stores. So, we’re meeting them where they are, making it easier and faster to get unbeatable prices on the items they want.  Savings Catcher is another reason customers can trust us – it shows they can find everyday low prices in our stores, we are always working to help them save money, and they don’t have to shop anywhere else.

This tool could lead to e-coupons and automated shopping lists – innovations that can make our customers’ lives easier. I can’t wait to be back on the blog to tell you about our next creation.

88 Comments

Life

#FiveThingsFriday: Sweet Treats, Training Associates and Out of This World Toys

ICYMI: Customer service managers “Go Yellow!”, a Walmart associate begins a role at the Pentagon, exclusive Star Wars merchandise arrives, we’re baking up sweet treats, and our latest training academy opens in San Antonio.

And it was All Yellow…
Those aren’t crossing guards in our stores, they’re our customer service managers in their new vests! This week we launched new vests for our customer service managers in what’s sure to be this season’s hottest color: Yellow. This inVestment makes our front end associates more visible and is a part of our commitment to provide clean, fast, and friendly service in our stores.



Reporting for Duty
Former Walmart logistics vice president Luke McCollum began his newest role this week as he reported to the Pentagon, where he will be Commander of America’s Navy Reserve Force. McCollum was appointed to the role by President Obama and was promoted to three-star admiral. He will be responsible for 60,000 reserve members.



It’s Not a Trap! Exclusive Star Wars Toys are Here
These are the toys you’re looking for. Force Friday 2016 is here and not only do we have new toys from the upcoming Rogue One movie, we have exclusive items you won’t find anywhere else. If you’re like me, all you’ve ever wanted is your own personal R2-D2, and now that dream is a reality. I’ll see you at Walmart tonight at midnight! And then on Saturday, Oct. 1, head out to participating stores to get a free two-pack of Topps’ Galactic Connexions Trading Discs and a free LEGO X-Wing pack.



Cobblers and Breads and Pies, Oh My!
Last year it was all about the Patti Pies. This year it’s all about the Patti Cobbler, Patti Cake, Apple Pie, Breakfast Brioche, Crumb Cake...And now I’m hungry. If you need me, I’ll be in the closest Walmart Bakery picking up some of these tasty treats that are sure to satisfy.



Training San Antonio
The Walmart Academy Train has pulled into San Antonio! Walmart Academy is a hands-on training program for hourly supervisors and department managers. And it's not just about training; Academies also provide a clear career path for our associates.

Be the first to comment on this article

Innovation

Why Pickup is a Time-Saving Treat This Halloween

As a dad of three, I love planning for Halloween. My family and I start in September thinking about the perfect costumes for a fun season of parties and trick-or-treating. This year, my 3-year-old, 5-year-old and 7-year-old are obsessed with Star Wars, and we will be trick-or-treating as their favorite characters. My 3-year-old is particularly excited to be Darth Vader (or as he says, "Darth Tater" – how cute is that?).

If you’re a parent, you know that finding the perfect costume isn’t always easy, especially if your children – like most kids – like to change their minds a few times along the way. (Of course, that never happens in our family. Right, kids?) And once your costumes are set, the last thing you want is to find the store doesn’t carry the right size.

This year, Walmart is sparing customers from that hassle through a simple solution: making the majority of our in-store costumes available through same-day Pickup. Think of it like a reservation system. Simply purchase the item online and then pick it up in the store the very same day. As long as your child’s friend doesn’t snag the last one of your favorites, there are no unpleasant surprises, and no scouring the aisles for that perfect wig or mask. (One heads up: We expect superheroes to be one of the most sought-after costumes this year.)

We know that the way customers shop has changed – they expect a connected experience and depend on us to deliver it. With thousands of physical locations, plus online shopping and convenient services like Pickup, Walmart is uniquely positioned to serve customers anytime, anywhere for all their Halloween needs however they wish to shop.

For the past few years, I have been on the team that has been working to develop our Pickup program, so I'm especially excited about this. I recently took my family to our local store to test it out. We bypassed the aisles, went straight to the Pickup counter and, within minutes, my kids had their costume selections in hand.

Whether your family chooses to dress up as Star Wars characters or superheroes this Halloween, I hope you save time shopping so you can enjoy the fun stuff: parties, costume contests and trick-or-treating. Happy Halloween, everyone!

Editor's Note: Walmart has this Halloween's popular costumes and candy exclusives. For more information on this year's top items, click here.

Be the first to comment on this article

Life

#FiveThingsFriday: Jet.com, a Special Surprise and Appreciating Associates

ICYMI this week: Walmart acquired Jet.com and expanded the way we serve our customers, Miss America Savvy Shields returned to her home state of Arkansas to support Children’s Miracle Network Hospitals, and we’ve got Halloween decorations to make your house the spookiest on the block.

Walmart Acquires Jet.com

At the beginning of the week, we were excited to officially welcome a new company to the Walmart family. But why Jet.com? Our CEO Doug McMillon said it best: “Walmart and Jet.com obsess about saving customers time and money. By joining forces, we’ll be better at doing both, creating seamless shopping from app to site to store.”

A Special Request Inspires Custom Delivery

For the past three months, Danny Nolin’s Ocean Pacific striped T-shirt is the only one he’s wanted to wear. After being washed and worn dozens of times, the shirt finally ripped, and his family searched high and low for a replacement, only to find that it was no longer available in stores. After one of his relatives reached out to Walmart on social media, we were able to team with our supplier, dig through the archives and make 10 new shirts just for Danny.

Way to Go! Associates Earn Cash Bonuses

Our people work hard to serve our customers. So much so that 99% (!) of our stores met goals for cleanliness, faster checkout and better service in the second quarter. We were excited to recognize our associates’ hard work by recently paying out more than $200 million in quarterly bonuses to about 932,000 hourly associates.

Miss America Savvy Shields Visits Walmart

The newly crowned Miss America, Savvy Shields, made an appearance in Bentonville, Arkansas, this week to support a cause near and dear to her heart, bringing awareness to Children’s Miracle Network Hospitals. She toured a Walmart store and interacted with associates and customers all to raise awareness for the cause.

Have No Fear: Cool Halloween Décor is Here (All Under $18!)

You can always count on Walmart for some scary good deals. Check out some of the items we have this Halloween season to make your house one of the scariest on the block!

Be the first to comment on this article

Opportunity

This Mall in Indiana is Helping Retail Workers Succeed

No matter the job, real-world experience is the most valuable foundation for starting a career or advancing an existing one.

Training is a close second. But sometimes it’s unclear how both of these can move you forward, especially in the retail industry.

In Northwest Indiana, a new retail training lab is working to provide the answers.

Positioned in a local retail hub -- the Southlake Mall in Merrillville, Indiana – the retail training lab is a place where retail job seekers can take classes that cover the interpersonal and technical skills that are necessary to create an overall outstanding customer experience. Not only can workers gain this new knowledge, but they can also earn an official credential: Graduates can receive certifications in customer service and sales, loss prevention, retail management, and/or inventory management, all of which are recognized by the National Retail Federation and the Retail Loss Prevention Foundation.

While it may seem unusual to establish a training center in the middle of a shopping environment – for these students, it just made sense. Not only do participants have close access to technical instruction, but they can step out of the retail training lab and experience customer service and retail management in action, just by walking into one of the many stores in the mall.

A few weeks ago, the first round of graduates completed the NRF customer service and sales certification. I was taken aback by how passionate they were about everything they had learned, and as a previous store owner for 23 years, I knew that they were equipped with everything they would need to be successful in either starting or advancing in their careers. Not only were they armed with certified skills, but they were coming away with a renewed sense of confidence.

This lab, an initiative of the Northwest Indiana Workforce Board, was made possible through a grant from the Walmart Foundation to the Chicago Cook Workforce Partnership, which has enabled us to offer classes at no cost. That strengthens employment opportunities for everyone who walks out of our doors. We’re excited to provide such one-of-a-kind service for jobseekers and employers in retail.

Be the first to comment on this article