Heritage

Then and Now: 1984 vs. 2014

Walmart CEO Doug McMillon's first Shareholders experience was in 1984. It was his first day at Walmart and although he was hired to pick orders and load trailers, he helped decorate the high school gym where the big event took place. A lot has changed since then, both with the Shareholders meeting and with our company. Take a look at how the business has grown — from Doug's early days in the warehouse to taking the Shareholders stage as CEO.

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Life

#FiveThingsFriday: Jet.com, a Special Surprise and Appreciating Associates

ICYMI this week: Walmart acquired Jet.com and expanded the way we serve our customers, Miss America Savvy Shields returned to her home state of Arkansas to support Children’s Miracle Network Hospitals, and we’ve got Halloween decorations to make your house the spookiest on the block.

Walmart Acquires Jet.com

At the beginning of the week, we were excited to officially welcome a new company to the Walmart family. But why Jet.com? Our CEO Doug McMillon said it best: “Walmart and Jet.com obsess about saving customers time and money. By joining forces, we’ll be better at doing both, creating seamless shopping from app to site to store.”

A Special Request Inspires Custom Delivery

For the past three months, Danny Nolin’s Ocean Pacific striped T-shirt is the only one he’s wanted to wear. After being washed and worn dozens of times, the shirt finally ripped, and his family searched high and low for a replacement, only to find that it was no longer available in stores. After one of his relatives reached out to Walmart on social media, we were able to team with our supplier, dig through the archives and make 10 new shirts just for Danny.

Way to Go! Associates Earn Cash Bonuses

Our people work hard to serve our customers. So much so that 99% (!) of our stores met goals for cleanliness, faster checkout and better service in the second quarter. We were excited to recognize our associates’ hard work by recently paying out more than $200 million in quarterly bonuses to about 932,000 hourly associates.

Miss America Savvy Shields Visits Walmart

The newly crowned Miss America, Savvy Shields, made an appearance in Bentonville, Arkansas, this week to support a cause near and dear to her heart, bringing awareness to Children’s Miracle Network Hospitals. She toured a Walmart store and interacted with associates and customers all to raise awareness for the cause.

Have No Fear: Cool Halloween Décor is Here (All Under $18!)

You can always count on Walmart for some scary good deals. Check out some of the items we have this Halloween season to make your house one of the scariest on the block!

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Heritage

Remembering Don Soderquist, Retired Walmart COO

Walmart’s culture – defined by our core values of service, respect and excellence – has always been key to our success.

That culture lost a very significant champion this week, as Don Soderquist, a key member of our company’s leadership team until his retirement in 2002, passed away.

Don joined Walmart in 1980 as executive vice president of administration and logistics and was a driving force behind our company’s growth. In fact, he led us through a period of significant progress from 1988 to 1999 when he served as vice chairman and chief operating officer. During his tenure, the company’s revenue increased from $1 billion to more than $200 billion.

Don epitomized the term servant leader. He was always thinking of others, provided great feedback and was encouraging to so many people. He had a deep passion for integrity, and it was Don who drafted our original core values. Don became known as the “Keeper of the Culture” after our founder, Sam Walton, passed away because he not only helped define our values – he lived out our culture and spoke passionately about it year after year. He truly believed that ordinary people could do extraordinary things when they worked together, and he taught the beliefs and values that supported that conviction for the rest of his life. Even after his retirement, he invested his time and energy into many associates who still work for the company.

After retirement, he established The Soderquist Center for Leadership and Ethics in Northwest Arkansas to provide values-focused development training to future generations of leaders. In 2005, he wrote the book “The Walmart Way” to teach others how to apply the lessons that made Walmart successful to their own lives and careers. He was also involved in numerous charitable organizations and served on several corporate boards.

Don touched so many lives here, and he will be dearly missed by his family and all of us at Walmart.

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Opportunity

This Mall in Indiana is Helping Retail Workers Succeed

No matter the job, real-world experience is the most valuable foundation for starting a career or advancing an existing one.

Training is a close second. But sometimes it’s unclear how both of these can move you forward, especially in the retail industry.

In Northwest Indiana, a new retail training lab is working to provide the answers.

Positioned in a local retail hub -- the Southlake Mall in Merrillville, Indiana – the retail training lab is a place where retail job seekers can take classes that cover the interpersonal and technical skills that are necessary to create an overall outstanding customer experience. Not only can workers gain this new knowledge, but they can also earn an official credential: Graduates can receive certifications in customer service and sales, loss prevention, retail management, and/or inventory management, all of which are recognized by the National Retail Federation and the Retail Loss Prevention Foundation.

While it may seem unusual to establish a training center in the middle of a shopping environment – for these students, it just made sense. Not only do participants have close access to technical instruction, but they can step out of the retail training lab and experience customer service and retail management in action, just by walking into one of the many stores in the mall.

A few weeks ago, the first round of graduates completed the NRF customer service and sales certification. I was taken aback by how passionate they were about everything they had learned, and as a previous store owner for 23 years, I knew that they were equipped with everything they would need to be successful in either starting or advancing in their careers. Not only were they armed with certified skills, but they were coming away with a renewed sense of confidence.

This lab, an initiative of the Northwest Indiana Workforce Board, was made possible through a grant from the Walmart Foundation to the Chicago Cook Workforce Partnership, which has enabled us to offer classes at no cost. That strengthens employment opportunities for everyone who walks out of our doors. We’re excited to provide such one-of-a-kind service for jobseekers and employers in retail.

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Business

Five Big Reasons Walmart Bought Jet.com

Just a few moments ago, the ink dried on a deal that officially makes Jet.com a part of the Walmart family.

The close of this deal marks a big day for both companies. A lot of folks ask me, “Why Jet.com?” The answer is simple: Walmart and Jet.com obsess about saving customers time and money. By joining forces, we’ll be better at doing both, creating seamless shopping from app to site to store. Here are a few more reasons why we’re excited about this deal:

1) Jet.com brings more ways to serve our customers and reach new customers online. Jet.com created a unique, transparent way for customers to shop, helping them make choices that lower their prices as they shop — from building smarter baskets to opting out of free returns and using debit cards. This has helped Jet.com win fans among savvy shoppers and will help us put the power to save in more shoppers’ hands. Look for that on Walmart.com.

2) The deal will build on our e-commerce foundation and accelerate growth. We’ve grown Walmart.com to the second largest online retailer by traffic in the U.S. and in just the past six months we’ve expanded from 7 million items to more than 15 million on the site. We’re adding about a million more each month. We’ve built an impressive fulfillment network that uses mega-sized fulfillment centers and our stores to get orders to customers faster. Within a year, we’ve created one of the largest online grocery businesses in the country.

3) Jet.com’s and Walmart.com’s customer bases are complementary. Jet.com is a hit among urban millennials, and it will continue to focus on delivering premium brands and experiences. Walmart.com is winning value-conscious shoppers with everyday low prices by keeping costs low. And that’s enhanced by a wide assortment and convenient store pickup options. Together, both Jet.com and Walmart.com will be able to leverage each other’s assets to grow the ways we serve customers.

4) Jet.com boasts incredible talent. Marc is both a visionary e-commerce leader and a merchant. He brings with him a smart and talented team that, when combined with ours, will be the best in retail.

5) Together, Jet.com and Walmart can win the future of retail. We’re in the business of “saving people money so that they can live better.” But the value of our customers’ time cannot be overstated. To win the future of retail, we must save customers both money and time. By combining with Jet.com’s technology, shopping experience, customers and talent, we will do exactly that. We will exceed their expectations!

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