Heritage

Then and Now: 1984 vs. 2014

Walmart CEO Doug McMillon's first Shareholders experience was in 1984. It was his first day at Walmart and although he was hired to pick orders and load trailers, he helped decorate the high school gym where the big event took place. A lot has changed since then, both with the Shareholders meeting and with our company. Take a look at how the business has grown — from Doug's early days in the warehouse to taking the Shareholders stage as CEO.

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Community

Why Supporting the Military is Gary Sinise’s Mission

The tragic events surrounding the Sept. 11, 2001, terrorist attacks in the United States left actor Gary Sinise asking himself, “What can I do to support our military?” He found the answer in doing what he loves: entertaining.

Although not a veteran himself, Gary became a vocal supporter of American servicemen and women. He began touring with the USO across the U.S. and to military bases abroad, and eventually brought musician friends along to perform. What started as a group just playing together for fun turned into the Lt. Dan Band, named after Sinise’s memorable Vietnam War veteran character in the movie “Forrest Gump.” In the past 13 years, the band has played hundreds of shows, including a recent concert that Walmart sponsored to recognize Medal of Honor recipients.

In 2011, his personal mission to champion wounded heroes, their families and children of the fallen led him to establish the Gary Sinise Foundation. The organization is home to a variety of programs that offer support, raise awareness and provide necessary resources to wounded heroes and active-duty service families. Watch as Sinise shares more about his mission and offers advice on how anyone can support our nation’s military and their families. 

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Heritage

6 Walmart Artifacts to See at the Smithsonian

The beginning of July is always a great time to reflect back on Walmart history. After all, it was July 2, 1962, when Sam Walton opened his very first Walmart discount store in Rogers, Arkansas.

This year, the Smithsonian has a special birthday present for Walmart: Inclusion in the American Enterprise exhibit at the National Museum of American History in Washington, D.C. Open July 1, the exhibition “chronicles the tumultuous interaction of capitalism and democracy that resulted in the continual remaking of American business – and American life.”    

The exhibition is an 8,000-square-foot space “focused on the role of business and innovation from the mid-1700s to the present.”  So if you’re heading to our nation’s capital this summer, take a look at where our country’s curators see Walmart’s place in American history.

Before you visit, here are a few things to know:

1.     Sam’s Walton’s Cap
This iconic piece of headgear is now on display in the Smithsonian. According to Peter Liebhold, Chair and Curator, Division of Work and Industry, if an artifact is in the Smithsonian archives, it’s officially in America’s collective memory. Of the more than 3 million artifacts in the archives, only about 1% are ever on display at one time. Sam’s cap is part of that 1%.

One other identical cap that’s been confirmed to have been worn by Sam in his final days is located in his office, on display at The Walmart Museum. Rob Walton donned it at Walmart’s shareholders meeting last month.

2.     Photo of Sam
The photo of Sam Walton that accompanies the display of Sam’s trucker ball cap is one that had been selected by associates in a Walmart World poll to be their favorite. While in the photo he’s not wearing the hat that’s on display, it was selected because of the disarming warmth the photo exudes.

3.     Rosalind Brewer, “Game Changer”
Also part of the American Enterprise exhibit is a video of Sam’s Club CEO Rosalind Brewer. In this particular display, visitors select from a gallery of business leaders that the Smithsonian’s curators deem “Game Changers.” For good reason, Roz Brewer is included in the gallery, having been recognized repeatedly as one of the world’s most influential businesspersons.

4.     Valeda Snyder
Walmart’s very first 50-year associate is featured in a timeline along with other retail and industry employees out there on the front lines. Sadly, Valeda passed away in 2012 in her hometown of Lebanon, Missouri, before her inclusion in the Smithsonian.
5.     Save money. Live better.
In its section on marketing and advertising, the American Enterprise exhibit includes the best-known and most important taglines and slogans in the history of the industry. Of all of them, SMLB stands out because of its simplicity and its origin: Sam Walton.

6.     Walmart Organic Produce
In the “Green Business” section of the exhibit, a colorful and vibrant photo of organic produce is on display as part of the story of the greening of American grocery.

Can’t make it this summer? No worries. American Enterprise is a permanent exhibition set to be open to the public for at least the next 20 years.     

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Opportunity

From Leading Soldiers to Leading Walmart Associates

Following in my father’s footsteps, I joined the Marines before I finished high school.

After returning home from two tours of duty in Somalia and Iraq, I found that similar to many veterans, I struggled with the transition to civilian life. Initially I thought I had only two options: police officer or fireman. I decided on becoming a patrolman, but there were a limited number of openings, and the salary would have made it difficult to support my family.

After much research, I decided to work in retail. I took my first position with Walmart not only because of the secure salary but also because Walmart seemed to be a company that offered equal opportunity to every kind of person. Just like the military, I would be able to prove my abilities and possibly be rewarded for high performance.

Several months after separating from the Marines, when I felt the desire to rejoin the military, Walmart encouraged me to return. I joined the Army National Guard and was eventually called back to Iraq to serve in Operation Iraqi Freedom. I was a lead sniper, in charge of training more than 200 Iraqi policemen and 15 Americans. I was responsible for teaching them everything from leadership to gathering intelligence in a combat environment.

My part in the deployment ended after mortar rounds landed preceding a serious firefight in which I suffered several injuries after mobilizing my men to safely return to camp. I was awarded the Bronze Star with valor for my leadership; however, my recovery took months of surgeries. Today, I’m legally blind in my left eye, and still have some memory issues from a traumatic brain injury. But through all those difficult times, my managers at Walmart were really supportive. They helped me work around my limitations and even flew me to Kansas City to receive the Sam Walton Hero Award in front of 5,000 people.

After my recovery, I learned how to translate my military background to the business world even further. It may sound very different, going from staff sergeant to running a grocery department, but leadership skills remain constant. It’s all about establishing routines, simplifying things for associates, leading them and understanding them. Because of that, I’ve been able to grow my career.

I was recently promoted to Fresh Operations Manager and lead more than 1,000 associates. I work in the field, teaching and training fresh operations in our stores and have remained committed to our troops by supporting Walmart’s initiative to hire veterans. I work with HR to help them understand the different military ranks and how that translates to jobs. In the last five years, Walmart has hired more than 100,000 veterans and we’re a stronger company because of it.

I like to stay involved in supporting veterans in any way I can. I co-founded Helping Hands for Freedom, a nonprofit that supports the families of wounded and fallen soldiers. Most soldiers and their families lack the kind of support I was fortunate to receive from Walmart, so we do everything we can.

It’s great knowing I work for a company that supports my involvement with veterans. My plan is to continue to grow within the company and move up to senior leadership on the grocery side of the business. I want to continue to move forward with my development and growth so I can continue to lead and develop associates across our company.

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Innovation

Checking Your Grocery List, and Getting it Right

People want to save money and time, so it's no wonder online grocery shopping sounds so appealing. Open your browser, click the grocery items you need, and let someone else do the shopping for you – right down to loading them in your trunk, right?

That’s exactly why Walmart will be expanding its online grocery service to nine more new markets this month, such as Columbus, Ohio; Omaha, Nebraska; and Raleigh, North Carolina. But our customers want more than just the ability to click and shop from the comfort of their own homes or workplaces. They want to know the perfect tomato – or better yet, banana or avocado (because those can be especially tricky) – finds its way into their grocery bag every time.

Before we began expanding the service to more markets, we worked tirelessly for quite some time to pilot and modify our online grocery service – and that’s because we’re committed to getting it right every time. The key to how we build a trusting bond with customers rests with our managers and, most importantly, our personal shoppers. We select only the best of the best for this critical role, and each associate undergoes rigorous training.

Selecting great produce and meat is essential. Personal shoppers not only learn the art of selecting these items by look, but also by touch and smell. For example, when a customer selects strawberries, our personal shoppers peek through each side of the carton. Similarly, finding the perfect pineapple or cantaloupe requires extra time – and we make the time. When our personal shoppers are gathering frozen and refrigerated items, they work quickly to select those items and return them to a designated, temperature-controlled holding area to ensure quality is not compromised.

But all the training in the world can’t account for everything. That’s where personal relationships matter.

Our promise to customers is that we’re not just here to gather their groceries. We learn their names.  Over time, we’ll get to know whether they prefer softer or firmer avocados, because we understand that texture makes a difference if you’re adding a slice to a salad or mashing it for guacamole. And as we get to know our customers more, we can begin to know which customers are fans of yellow bananas, and which opt for slightly green for a longer shelf life.

We’re in the business of saving our customers money so they can live better. In our eyes, taking grocery shopping off a customer’s growing to-do list, while ensuring quality and convenience every time – that’s definitely living better.

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