Providing Quality Health Benefits for Our Associates

In the U.S., the 1.3 million people who work at our stores, clubs and distribution centers are vital to a great experience for the 140 million customers shopping with us each week. We’re in business because our associates bring us their unique skills and talents – and so we do our absolute best to offer all the benefits that come with a great job, particularly affordable health insurance.

Anyone who has been following the news for the last several years knows that health care is a major topic of debate. From doctors’ visits and prescriptions to insurance premiums, health care costs have increased for all of us – individuals and the companies that insure them – each year. Knowing this, Walmart continues to work with health care providers and professionals, using our size and influence to negotiate the best rates and options for our associates.

Like every company, Walmart continues to face rising health care costs. This year, the expenses were significant and led us to make some tough decisions as we begin our annual enrollment. As a result, today we announced that our associates will see an increase in premiums for 2015. For example, our most popular and lowest cost associate-only plan will increase by $3.50 to $21.90 per pay period – still half the average premium other retail employees pay.

We’re also changing eligibility for some part-time associates. We will continue to provide affordable health care to all eligible associates, including part-time, who work more than 30 hours. However, similar to other retailers like Target, Home Depot, Walgreens and Trader Joe’s, we will no longer be providing health benefits to part-time associates who work less than 30 hours. This will impact about 2% of our total U.S. workforce.  We will be working with a specialist, HealthCompare, to personally guide our associates through the process of finding the right, affordable health care.

We are proud of the health care plans we offer, which are among the best in the retail industry, as well as the new benefits we’ve introduced over the past two years for our associates. This includes a vision plan that launched this year and our innovative Centers of Excellence program that began in 2013 that covers select spine and heart procedures at no cost to our associates. We expanded Centers of Excellence this year to include knee and hip replacement surgeries and, for 2015, we’re excited to be adding breast, lung and colorectal cancer care at the Mayo Clinic.

We don’t make these decisions lightly, and the fact remains that our plans exceed those of our peers in the retail industry. Our premiums remain well below the industry average compiled by expert Aon Hewitt.  We also continue to pay the majority of health care costs for associates covered under our medical plans. For example, on average we cover more than 60% of our associates’ total health care costs and more than 75% of their premium costs. In contrast, the retail industry pays, on average, about 54% of total health care costs and 68% of employee premiums.

All of our eligible associates – both full and part-time – will continue to benefit from our health care options that include no lifetime maximum, preventative care covered at 100%, and $250 up to $1,000 to help pay for medical expenses. We believe these options are among the best in the retail industry.

As our associates continue to work hard for our customers, we will continue working hard to keep their benefits as affordable as possible, enhance the quality of health care they receive and make the cost more transparent, which will benefit everyone.



#FiveThingsFriday: Malibu Comes to Arkansas, and a Birth Story Worth Checking Out

ICYMI: Rum, a new baby, a lost locket and pumpkins a-plenty. Oh, and the largest single-day health event in America. It’s an odd list with one thing in common – it’s all news in the world of Walmart this week.

If You Like Pina Coladas…

Arkansas got a bit more tropical this week when Pernod Ricard began bottling Malibu Rum at its plant in Fort Smith. This reshoring effort will bring an additional 6,000 man hours to the plant over the next year, which translates into more hours for existing workers and additional seasonal and full-time employment. An estimated 150,000 cases will be bottled in the plant that also produces Kahlua Liqueur, Seagram's Gin and Smithworks Vodka. Cheers!

Price Check on Bouncing Baby Boy

On Sunday morning, our Payson, Utah, store inadvertently hosted a reenactment of the 2000 film “Where the Heart Is” when customer Cecelia Rivas went into labor when she was checking out. Customers and associates helped Cecelia deliver baby Matias right there at the cash register. Mom and baby are doing well, and the store will be welcoming them back for a proper baby shower soon.

More Wellness for Your Weekend

This Saturday, October 15, every Walmart store in the U.S. will be hosting Walmart Wellness Day, the largest single-day health fair in the country. From noon to 4 p.m., local time, you can get free blood glucose, blood pressure, vision screenings (where available), product samples and information on health insurance options. We’ll have lots of companies in store handing out free samples, from Dannon to Johnson & Johnson. And since no exciting Saturday is complete without a round of shots, we’re also offering low-cost immunizations.

Lost, But Found

Tampa associate Pamela Martini made it a personal mission to reunite a heart-shaped locket she found in her store with its rightful owner. Customers lose lots of items in our stores, but Pamela knew that this piece of jewelry was different; it had a man’s name and two dates engraved on it, and the inside contained ashes. She searched online, posted to Facebook, talked to customers, and even reached out to her local news station. Her determinedness paid off when she was able to reunite the locket with the woman who owned it.

It’s the Great Pumpkin … Farmer!

Sarah Frey has been supplying Walmart with pumpkins for about 20 years. She got her start with us when she was still a teenager helping out the family farm. Her business has grown from 80 acres to about 15,000, and she’s expanding beyond the bright orange gourds you pick up for Jack-O-Lanterns. Sarah is introducing Pumpkins of the World, exotic pumpkins aimed at cooks. We’re all familiar with the canned pumpkin used for Thanksgiving pie, but have you heard of Jarrahdales or Chioggias? No, we didn’t make those up, but they could be the next big food trend. Fun fact: Did you know that the pumpkins you carve up for Halloween are known as “jacks”? Store that one away for your next trivia night.

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How Walmart is Transforming to Better Serve Customers

Today, we welcomed members of the investment community to our home office to share how we’re doing as a company and how we’ll serve our customers in the future.

We enjoyed giving them an update because our associates are making so much progress. This is an exciting time to be part of Walmart.

In the U.S., our investments in people, stores and technology are helping us grow – as we reported last quarter, comp sales are up, and more customers are shopping with us. In Walmart International, we delivered positive comps in ten out of our 11 markets in the first half of the year. Membership income is growing at Sam’s Club. And, in addition to more than doubling the number of items available on, we recently welcomed Marc Lore and the team to our Walmart family.

Our goal is to be the best place for our customers to shop – whether they choose to do it in stores, online, on mobile devices, or a combination of these, it will be fast and easy.

How will we do that?

It starts with making every day easier for busy families. Saving them money makes every day easier and now, more than ever, they need us to save them not only money but time. We’ll do that in stores and we’ll do that with e-commerce. We will continue to invest in technologies and services that make shopping even easier, like Scan and Go at Sam’s Club, Walmart Pay and more.

We are a company that must become more of an e-commerce and technology company. There’s no doubt that e-commerce is going to become a much more important part of our business. So as we run stronger stores and build a bigger e-commerce business, we will continue to link them together in exciting ways. Today, more of our customers are shopping with us in stores and online or using our apps. Our ongoing investments in online grocery, and as well as new investments in are just a few examples of how we will evolve to offer customers the flexibility and convenience to shop when, where and how they want.

The distinctions made today between stores, apps, pickup, delivery and websites are blurring into the background for customers. For them, it’s all Walmart, and we will continue to offer new solutions that create a seamless shopping experience.

As retail changes, and Walmart changes with it, we can drive strong, efficient growth by continuing to operate with discipline.

Our business model of everyday low costs fuels the everyday low prices our customers expect. That’s not changing. So we will be thoughtful about expense control and be more productive across the business. We’ll win the basket business in stores and in e-commerce. And one other benefit from taking this approach is that shipping larger baskets is more sustainable from an environmental point of view.

So as we help our customers save money and time, we are also running our business with more sustainable practices and that gives us the opportunity to be our customers’ most trusted retailer.

Our goal is to earn their trust every day and to ensure that all of our customers know why they should feel good about shopping at Walmart. We do that by offering products that make a difference in communities. We carry products that support American jobs and sell produce sourced from local farms. We share profits with our associates – like the performance bonuses 99% of our stores earned last quarter-- and invest in their careers.

Overall, I’m encouraged by our progress. Our team has momentum, we’re delivering results and positioning Walmart to win in the future.

But to earn both the trust and business of busy families, it will take all of us working together to create a seamless, more sustainable shopping experience that no one else can match. We know where we’re headed and we’re excited about making life easier for them.

Editor's Note: You can find a complete replay and supporting materials from our 2016 Investment Community Meeting here.



5 Reasons to Check Out Scan & Go at Sam’s Club

Too busy to wait in line? Sam’s Club has the perfect solution and it’s called Scan & Go. This app turns your smartphone into a magic wand allowing you to save time by skipping the checkout lanes.

Available at all Sam’s Club locations nationwide, Scan & Go puts the checkout process in the hands of the user. Our team created the technology to address one of the most common pain points shoppers face – waiting to check out.

Here’s how it works: First, download the Scan & Go app on your iPhone or Android and head to your nearest Sam’s Club. Then, simply scan UPC codes on items as you shop, and pay for them directly from your smartphone anywhere in the club. Once you’re done shopping, just show your digital receipt to an associate on the way out.

Here are five reasons you’ll want to download the app before your next trip to Sam’s Club:

1. Save Time, Skip the Line: We all know time is valuable. By skipping the checkout line, you can spend those extra minutes on the people and things that matter most to you.

2. Track Spending: The Scan & Go app is a useful budgeting tool, allowing users to keep track of what they’re spending while they shop. No more surprises!

3. Cart Gaming: If you thought your kids loved playing games on your phone, wait until they see this! Parents are raving about how their kids love helping scan items.

4. Forgotten Hero: Have you ever left a store with a cart full of items, only to remember too late that one item you didn’t get? With Scan & Go, you can rush back inside the club, get it and go!

5. Silent Shopper: Let’s admit it, we’ve all had days when we’ve felt a little less than social. That’s OK, we understand. Similar to self checkout, Scan & Go offers do-it-yourself fans a chance to take charge of their shopping experience.

The app has received positive reviews from users so far. At last check, the app had a 4.5-star rating in the App Store and 4.0 rating in Google Play. Some users described the app as “better than sliced bread” and “Samtastic!” Let us know what you think in the comments below.

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Walmart Driver Delivers a Win at National Championships

He practices nearly every day, honing his skills and aiming to be the best in his field. He’s won numerous competitions, most recently being crowned a national grand champion.

But he’s not an athlete; he’s a truck driver. And the National Truck Driving Championships are his big bowl game.

Mike White of Nineveh, Indiana, has been driving professionally for 39 years, the last 26 of those for Walmart’s private fleet. On Aug. 13, after four days of hard-driving competition in Indianapolis, he was recognized as the most skilled and most knowledgeable in the country.

The 79th annual competition, hosted by the American Trucking Associations, was a nail-biter until the very end. “When my name was called out, it floored me. I didn’t think I was even going to make the top five,” let alone be named the champion, Mike said.

Competitors are made up of the winners in eight classes of competition from 50 state trucking associations’ Truck Driving Championships. Each driver must undergo a written examination, personal interview, pre-trip inspection test and a skills test.

Mike credits his exam and pre-trip scores with getting him into the top five and landing him the 3-axle class title. His run on the skills course put him over the top, securing his bid for overall grand champion.

It’s a game of inches. Mike faced 15 challenges, like maneuvering his big rig within 18 inches of a barrier and rolling between two tightly spaced rows of tennis balls attached to wood stands – bump any of them and lose points, and possibly the title. There was also a “road kill” challenge where drivers had to get the right front tire as close as possible to, but not touching, a rubber duck sitting in the roadway.

“It was such a surprise – that was the best part,” Mike said of his big win. “This wasn’t just for my home state of Indiana; it was for me, my family and Walmart.”

It’s also a nod to Mike’s commitment to safe driving. Drivers must be accident free for at least a year prior to the competition. Considering that Mike has been to nationals six times, it’s clear that safety on the road is his priority.

Despite having about 36 competitions under his belt and now the ultimate award, Mike isn’t ready to quit. He’s looking forward to defending his titles in 2017.

That attitude doesn’t surprise Jennifer Gray, regional safety manager for Walmart, who witnessed Mike’s winning moment. “Mike is the true face of our professional Walmart driver, and I have been blessed to be able to work with him for the past four years,” she said after the competition. “He has always had his eye on that prize of being a grand champion one day.”

Geno Bell, senior director of transportation for Walmart, seconded that.

“I’ve known Mike White for over 10 years. He’s a true professional, mentor and a great ambassador of the culture for our private fleet,” Geno said. “Mike practiced and studied hard for the ATA competition, and to see him win it all was AMAZING!”

Mike has earned more than just praise from his leadership – he’s also getting a new semi in the color of his choice.

“Walmart is so proud of their drivers who achieve awards for their expertise in safe driving,” Jennifer explained. “We have a wonderful program to recognize these associates and to also allow the motoring public to recognize when they are sharing the road with one of our safe driving champions.”

It takes time and expertise to earn a personalized truck. The honor is reserved for associates who achieve 3 million and 4 million Walmart safe driving miles, as well as those who are named ATA grand champion or ATA Driver of the Year.

In the meantime, like a seasoned athlete, Mike is back in training mode preparing for the next round of competitions.

“I have a big hill to climb and a lot of people after me,” he said.

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