Business

Providing Quality Health Benefits for Our Associates

In the U.S., the 1.3 million people who work at our stores, clubs and distribution centers are vital to a great experience for the 140 million customers shopping with us each week. We’re in business because our associates bring us their unique skills and talents – and so we do our absolute best to offer all the benefits that come with a great job, particularly affordable health insurance.

Anyone who has been following the news for the last several years knows that health care is a major topic of debate. From doctors’ visits and prescriptions to insurance premiums, health care costs have increased for all of us – individuals and the companies that insure them – each year. Knowing this, Walmart continues to work with health care providers and professionals, using our size and influence to negotiate the best rates and options for our associates.

Like every company, Walmart continues to face rising health care costs. This year, the expenses were significant and led us to make some tough decisions as we begin our annual enrollment. As a result, today we announced that our associates will see an increase in premiums for 2015. For example, our most popular and lowest cost associate-only plan will increase by $3.50 to $21.90 per pay period – still half the average premium other retail employees pay.


We’re also changing eligibility for some part-time associates. We will continue to provide affordable health care to all eligible associates, including part-time, who work more than 30 hours. However, similar to other retailers like Target, Home Depot, Walgreens and Trader Joe’s, we will no longer be providing health benefits to part-time associates who work less than 30 hours. This will impact about 2% of our total U.S. workforce.  We will be working with a specialist, HealthCompare, to personally guide our associates through the process of finding the right, affordable health care.

We are proud of the health care plans we offer, which are among the best in the retail industry, as well as the new benefits we’ve introduced over the past two years for our associates. This includes a vision plan that launched this year and our innovative Centers of Excellence program that began in 2013 that covers select spine and heart procedures at no cost to our associates. We expanded Centers of Excellence this year to include knee and hip replacement surgeries and, for 2015, we’re excited to be adding breast, lung and colorectal cancer care at the Mayo Clinic.

We don’t make these decisions lightly, and the fact remains that our plans exceed those of our peers in the retail industry. Our premiums remain well below the industry average compiled by expert Aon Hewitt.  We also continue to pay the majority of health care costs for associates covered under our medical plans. For example, on average we cover more than 60% of our associates’ total health care costs and more than 75% of their premium costs. In contrast, the retail industry pays, on average, about 54% of total health care costs and 68% of employee premiums.

All of our eligible associates – both full and part-time – will continue to benefit from our health care options that include no lifetime maximum, preventative care covered at 100%, and $250 up to $1,000 to help pay for medical expenses. We believe these options are among the best in the retail industry.

As our associates continue to work hard for our customers, we will continue working hard to keep their benefits as affordable as possible, enhance the quality of health care they receive and make the cost more transparent, which will benefit everyone.

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Opportunity

A Mom Finds Balance, From a Supercenter to the Sidelines

It was a Saturday in early September last year. Martha Brown was among the enormous crowd of college football fans at Auburn’s Jordan-Hare Stadium, standing and cheering wildly. The turnover that had just taken place was a huge play for Auburn. But for Martha, it was personal. Her son, Derrick, had made the fumble recovery in his very first game with the Auburn Tigers.

For this Walmart department manager and mother of three, it was a heartwarming validation of the countless hours she had put in supporting and guiding her son through years of practices, games and recruitment trips.

Twelve years ago, while working as a cashier in Buford, Georgia, Martha made a promise to her kids: She would never miss a game. That meant working overnight shifts and odd hours. “Sometimes, on Friday or Saturday nights, I came straight to work after a game,” she said. But through it all, Martha says her supervisors made every effort to accommodate her commitment to her children.

In fact, her store manager and fellow associates went even further, donating sports drinks and water to Derrick’s team and sponsoring picnics as a way to give back to the community.

Martha’s not working overnights anymore. Her 6:30 a.m. to 3:30 p.m. shift gives her the ability to spend time with her daughter and younger son, guiding them through afterschool activities. But that doesn’t mean Martha has stopped taking advantage of flexible scheduling. She’s still able to build her work shifts in such a way that she can make the long drive to Auburn – and away games all over the South – during the football season.

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Business

Northern Lights: Meet the Warm-Hearted Associates of Alaska

It takes a special team to stay happy in one of the coldest, darkest places in the country.

Even at temperatures of -30 F, associates in Alaska keep customers — and each other — smiling by taking outstanding customer service to the extreme.

Braving the Elements
At -30 F, common tasks like unloading trucks become an arctic adventure. Five minutes into the job, icicles are already forming on the flushed faces of these associates.

“It doesn’t matter if you’re an assistant manager or a sales associate,” said department manager for fabrics, crafts, and stationery, Chelsea Campbell. “We all share the responsibility of getting the job done for our customers.”

Service for Those Who Serve
This February marked 30 years of service for Command Sgt. Maj. Vento Collins, customer host at Store 2722 in Fairbanks, who started at the store in September as part of his transition away from active duty. The area’s strong military presence means that many families in Fairbanks are from other places.

“They’re not used to the conditions up here,” Vento said. “So they count on us to help them prepare for life in Alaska’s interior. We’re here for them, day and night.”

Ever-ready
Automotive associate Jessie Smith helps customer Cynthia King with 150 pounds of dog food for her three large-breed dogs.

“These associates are always ready to help,” Cynthia said. “That’s why I shop here.”


“I’ve lived in Fairbanks for 75 years,” said Pat Johnson, customer (shown left), with Dominique Green, department manager, furniture. “The associates here are so helpful.”


Alaska Bush Program
Across the state, many people – especially native populations – live in areas that can't be reached by road or ferry. Many don’t have access to the internet, and even for those who do, typical online shipping services wouldn’t make it to their homes.

That’s where the Bush Program comes in, serving customers who need everyday products — or even help with Christmas shopping — in these remote areas. Store 2722 in Fairbanks, Store 2071 in Anchorage, and Store 2710 in Ketchikan all have Bush programs.

“We serve the entire state,” says Trish Stipe, Bush department sales associate in Fairbanks. “The farthest customer would probably be about 600 miles from Fairbanks on the tiny island of Little Diomede.”

The Bush team in Fairbanks can take orders by phone, fax or email. Associates pick the requested items from the floor, ring them up, package them and process them through postage. They then divide the packages into zones by ZIP code, put them on a pallet, and wrap the pallet. The U.S. Postal Service delivers the pallets by plane or boat. (Except to places like Little Diomede Island, where planes don’t go — a helicopter or boat-plane has to deliver those packages.)

“Mostly, we are shipping nonperishable items,” Trish said. “Many of the people in these areas survive by hunting, fishing, and gathering berries.”

The team takes about 10 to 20 orders by phone each day. Another 10 or so Bush customers self-shop—that is, they make their own way to the store to shop and then have the Bush team ship their items back to their homes. Store 2710 in Ketchikan offers self-shop, takes phone orders, and typically serves customers closer to its specific region of the state. Store 2071 in Anchorage processes self-shop orders only and tends to serve the whole state, like the Fairbanks store does.

The Bush team’s favorite part of the program?

“We get to shop for customers,” Trish said. “One customer calls every December and asks us to Christmas shop for his family. He tells us the ages of his children, gives us a budget, and we take care of the rest. We’ll even stuff stockings!”

Editor’s note: A version of this story originally appeared in Walmart World, the magazine for Walmart associates.

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Innovation

Movie Magic: Behind Vudu’s New Mobile Feature

Harry Potter flying on his broomstick during a Quidditch match. Julia Roberts fleeing the altar(s) in Runaway Bride. The Goonies going on a hunt for a pirate’s treasure.

When we think of these moments, we think about the stories, not necessarily how we were able to watch them.

I work at Vudu, which was built around the idea of giving customers easy access to their favorite television shows and movies. This was our core promise nearly a decade ago and remains our focus today.

Because we’re part of Walmart, the largest seller of DVDs and Blu-ray discs, we have a unique opportunity to help customers get even more out of their physical collections.

Today we announced that, beginning at 12:00 p.m. EDT, customers will be able to convert DVDs and Blu-rays into digital files through a simple scan with their phones.

This isn’t new for us. In fact, we first launched our Disc-to-Digital service five years ago to give movie lovers the ability to unlock digital files from their DVDs and Blu-rays. Since then, we’ve steadily evolved that service – and even added InstaWatch for new movies – to give customers simple and easy ways to get more from their physical discs while they also build their digital libraries.

Check out the journey we’ve taken over the last five years to help customers give their physical DVD and Blu-ray collections a second life as digital movies.

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Opportunity

Introducing the All-New WalmartCareers.com

With more than 4,600 locations in the U.S. – and online shopping, too – odds are most of us have connected with Walmart at some point in the last year.

But helping our customers check off grocery lists and wish lists wouldn’t be possible without one important thing: our people.

Delivering on this expectation every day requires a lot of support not just on the front lines at our stores, but also behind the scenes at our fulfillment and distribution centers and corporate offices. Walmart is a place where anyone can build a career, and it’s my role to ensure job seekers know about the opportunities that exist.

One way we’re doing that is through the recently refreshed WalmartCareers.com. But what else is there to know about working for Walmart? Here’s a short list.

1. Expect the unexpected.
Careers at Walmart are as individual as the people who work here. We employ a wide range of roles from store managers and software engineers to pharmacists and pilots.

Our CEO Doug McMillon is well known for working his way up from unloading boxes in a warehouse to where he is today, and he’s just one of many associates who found their dream job among the many opportunities here at Walmart.

2. Counting on success.
Employing more than 2 million associates worldwide – 1.5 million in the U.S. alone – is a huge responsibility. However, the size of our workforce is just one number worth knowing. Here are several other stats that make us proud:

  • More than 75% of our store management teams started as hourly associates.
  • We promoted 200,000 U.S. associates last year to jobs with more responsibility and higher pay, and more than 9,000 hourly associates were promoted to salaried managers.
  • More than 225,000 associates will graduate from our Academies training program by the end of 2017 – emerging prepared to better serve customers, lead teams and take the next step in their careers.

3. Digital first.
With more than 1.6 million visitors each month, WalmartCareers.com is a first impression for many candidates – and we want it to be a great one. The site was recently redesigned to:

  • Invite visitors to experience our culture.

From day-in-the-life videos to real images of our offices and associates, the site opens our doors and invites visitors to experience Walmart like never before.

  • Make it easy for applicants to find their perfect fit.

With so many opportunities available, finding the perfect role can be challenging. We used this as inspiration for the newly designed site navigation, department pages and job search.

  • Showcase our commitment to innovative digital experiences.

We love the unexpected (and the delightful!), and the refreshed careers site is one way we are showcasing our efforts to create great, immersive experiences for our candidates.

4. The future’s so bright.
Through our physical locations and digital capabilities, we’re committed to creating an easy and time-saving shopping experience for our customers. But whether it’s online grocery pickup or changing our in-store setup, we can’t make that happen without bright people to drive innovation and bring ideas to life.

Technology will continue to change the world around us, and associates at all levels are helping us change with it. As I’ve heard our CEO say, “Bring it on.”

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