Updated Oct. 31, 2014 Editor’s Note: We announced our plans for the Checkout Promise to our associates at our annual Holiday Meeting earlier this year. At that time, we were still hard at work making plans and understanding the details for the offer. It is absolutely our intent, in the majority of our stores, to have all of our front-end registers open at peak times, but in the case that unforeseen circumstances occur absolutely all of our registers may not be open during the outlined times.
It’s not time to deck the halls yet, but at Walmart, we
never stop thinking about the holidays. Nearly 6,000 of our managers and
merchants just finished our annual Holiday Meeting in Denver – where we began getting
ready for the biggest shopping season of the year.
While it’s still hot outside, we know our holiday offerings
will be even hotter. But our customers have told us one of their biggest
frustrations is long checkout lines. They want to get in and out of the store
fast, especially during those busy shopping days between Black Friday and
Christmas. We’ve listened and we’re making sure every register in our
stores is open during those times this holiday season. We’re calling it our Checkout Promise. Here's how it would work:
Starting with the weekend after Black Friday and continuing
each weekend through the final weekdays leading into Christmas, all of our
registers will be open during peak shopping hours at our Supercenters and other
stores that offer general merchandise like electronics, apparel, and toys.
Customers can expect to find self-checkouts open and a cashier in every lane.
That’s a Walmart first. We want to do what’s best for our
customers, and as Sam Walton always said – the customer is #1. Shoppers want more convenience, and we’ll
deliver so they can focus on celebrating the joy of the holidays with their
family and friends.
As the season approaches, be on the lookout for more big
changes and announcements to help our customers have the best holiday yet.
ICYMI: Cleaner stores and higher sales … it’s definitely no Vudu. However, all of these are in the news this week, along with retail’s most marvelous mangoes, Chef Robert Irvine’s delicious new dishes and a new focus on food safety.
I mentioned our training academies a couple of weeks ago, as well as how they were a part of a larger investment in our workforce. A $2.7 billion investment, to be exact. New York Times reporter Neil Irwin mentioned it as well this week in this article about how that investment is starting to show positive returns. The wage aspect of Walmart’s commitment to its associates has gotten a fair amount of conversation, but equally important are the training and education components. If our associates know how to do their jobs to the best of their abilities, they’ll be able to provide the best customer service possible. I hope you’re noticing these changes in your local stores, too!
What do celebrity chef Robert Irvine and your parents have in common? They both want you to eat your veggies, bub! Signature Sidekicks is Irvine’s line of four fresh-cut vegetable dishes that are available exclusively at Walmart. Pop into your store and pick up a bag of Garlic Balsamic Broccoli, Sesame Ginger Stir Fry, Braised Collard Greens, or Provencal Ratatouille. (Speaking of Sidekicks, do you remember the Sidekick, the precursor to today’s smart phones?)
But it’s even better when you win 2016 Mango Retailer of the Year! We have so many people to thank: Our associates that put mangoes on our shelves, our customers that keep coming back to buy mangoes, the farmers that grow these delicious fruits … Oh no, they’re playing the “hurry up and finish” music, so go watch this video on how to slice the mango you just bought.
Vudu Movies on Us lets you stream thousands of movies and TV shows for free with limited commercials. If you haven’t checked out the lineup, there’s some pretty good stuff: True Grit, School of Rock, Mad Max, and Point Break. Sounds like your weekend plans are set.
Today, we welcomed members of the investment community to our home office to share how we’re doing as a company and how we’ll serve our customers in the future.
We enjoyed giving them an update because our associates are making so much progress. This is an exciting time to be part of Walmart.
In the U.S., our investments in people, stores and technology are helping us grow – as we reported last quarter, comp sales are up, and more customers are shopping with us. In Walmart International, we delivered positive comps in ten out of our 11 markets in the first half of the year. Membership income is growing at Sam’s Club. And, in addition to more than doubling the number of items available on Walmart.com, we recently welcomed Marc Lore and the Jet.com team to our Walmart family.
Our goal is to be the best place for our customers to shop – whether they choose to do it in stores, online, on mobile devices, or a combination of these, it will be fast and easy.
How will we do that?
It starts withmaking every day easier for busy families. Saving them money makes every day easier and now, more than ever, they need us to save them not only money but time. We’ll do that in stores and we’ll do that with e-commerce. We will continue to invest in technologies and services that make shopping even easier, like Scan and Go at Sam’s Club, Walmart Pay and more.
We are a company that must become more of an e-commerce and technology company. There’s no doubt that e-commerce is going to become a much more important part of our business. So as we run stronger stores and build a bigger e-commerce business, we will continue to link them together in exciting ways. Today, more of our customers are shopping with us in stores and online or using our apps. Our ongoing investments in online grocery, Walmart.com and Samsclub.com as well as new investments in Jet.com are just a few examples of how we will evolve to offer customers the flexibility and convenience to shop when, where and how they want.
The distinctions made today between stores, apps, pickup, delivery and websites are blurring into the background for customers. For them, it’s all Walmart, and we will continue to offer new solutions that create a seamless shopping experience.
As retail changes, and Walmart changes with it, we can drive strong, efficient growth by continuing to operate with discipline.
Our business model of everyday low costs fuels the everyday low prices our customers expect. That’s not changing. So we will be thoughtful about expense control and be more productive across the business. We’ll win the basket business in stores and in e-commerce. And one other benefit from taking this approach is that shipping larger baskets is more sustainable from an environmental point of view.
So as we help our customers save money and time, we are also running our business with more sustainable practices and that gives us the opportunity to be our customers’ most trusted retailer.
Overall, I’m encouraged by our progress. Our team has momentum, we’re delivering results and positioning Walmart to win in the future.
But to earn both the trust and business of busy families, it will take all of us working together to create a seamless, more sustainable shopping experience that no one else can match. We know where we’re headed and we’re excited about making life easier for them.
Editor's Note:You can find a complete replay and supporting materials from our 2016 Investment Community Meeting here.
ICYMI: Rum, a new baby, a lost locket and pumpkins a-plenty. Oh, and the largest single-day health event in America. It’s an odd list with one thing in common – it’s all news in the world of Walmart this week.
Arkansas got a bit more tropical this week when Pernod Ricard began bottling Malibu Rum at its plant in Fort Smith. This reshoring effort will bring an additional 6,000 man hours to the plant over the next year, which translates into more hours for existing workers and additional seasonal and full-time employment. An estimated 150,000 cases will be bottled in the plant that also produces Kahlua Liqueur, Seagram's Gin and Smithworks Vodka. Cheers!
On Sunday morning, our Payson, Utah, store inadvertently hosted a reenactment of the 2000 film “Where the Heart Is” when customer Cecelia Rivas went into labor when she was checking out. Customers and associates helped Cecelia deliver baby Matias right there at the cash register. Mom and baby are doing well, and the store will be welcoming them back for a proper baby shower soon.
This Saturday, October 15, every Walmart store in the U.S. will be hosting Walmart Wellness Day, the largest single-day health fair in the country. From noon to 4 p.m., local time, you can get free blood glucose, blood pressure, vision screenings (where available), product samples and information on health insurance options. We’ll have lots of companies in store handing out free samples, from Dannon to Johnson & Johnson. And since no exciting Saturday is complete without a round of shots, we’re also offering low-cost immunizations.
Tampa associate Pamela Martini made it a personal mission to reunite a heart-shaped locket she found in her store with its rightful owner. Customers lose lots of items in our stores, but Pamela knew that this piece of jewelry was different; it had a man’s name and two dates engraved on it, and the inside contained ashes. She searched online, posted to Facebook, talked to customers, and even reached out to her local news station. Her determinedness paid off when she was able to reunite the locket with the woman who owned it.
Sarah Frey has been supplying Walmart with pumpkins for about 20 years. She got her start with us when she was still a teenager helping out the family farm. Her business has grown from 80 acres to about 15,000, and she’s expanding beyond the bright orange gourds you pick up for Jack-O-Lanterns. Sarah is introducing Pumpkins of the World, exotic pumpkins aimed at cooks. We’re all familiar with the canned pumpkin used for Thanksgiving pie, but have you heard of Jarrahdales or Chioggias? No, we didn’t make those up, but they could be the next big food trend. Fun fact: Did you know that the pumpkins you carve up for Halloween are known as “jacks”? Store that one away for your next trivia night.
Too busy to wait in line? Sam’s Club has the perfect solution and it’s called Scan & Go. This app turns your smartphone into a magic wand allowing you to save time by skipping the checkout lanes.
Available at all Sam’s Club locations nationwide, Scan & Go puts the checkout process in the hands of the user. Our team created the technology to address one of the most common pain points shoppers face – waiting to check out.
Here’s how it works: First, download the Scan & Go app on your iPhone or Android and head to your nearest Sam’s Club. Then, simply scan UPC codes on items as you shop, and pay for them directly from your smartphone anywhere in the club. Once you’re done shopping, just show your digital receipt to an associate on the way out.
Here are five reasons you’ll want to download the app before your next trip to Sam’s Club:
1. Save Time, Skip the Line: We all know time is valuable. By skipping the checkout line, you can spend those extra minutes on the people and things that matter most to you.
2. Track Spending: The Scan & Go app is a useful budgeting tool, allowing users to keep track of what they’re spending while they shop. No more surprises!
3. Cart Gaming: If you thought your kids loved playing games on your phone, wait until they see this! Parents are raving about how their kids love helping scan items.
4. Forgotten Hero: Have you ever left a store with a cart full of items, only to remember too late that one item you didn’t get? With Scan & Go, you can rush back inside the club, get it and go!
5. Silent Shopper: Let’s admit it, we’ve all had days when we’ve felt a little less than social. That’s OK, we understand. Similar to self checkout, Scan & Go offers do-it-yourself fans a chance to take charge of their shopping experience.
The app has received positive reviews from users so far. At last check, the app had a 4.5-star rating in the App Store and 4.0 rating in Google Play. Some users described the app as “better than sliced bread” and “Samtastic!” Let us know what you think in the comments below.